Holland America Cruise Line Customer Service

Phone Number & Contact Info

Holland America Cruise Line's Best Phone Number

Toll-free·Calls Customer Service·Most popular Holland America Cruise Line number

How do I talk to a live human at Holland America Cruise Line?

A:Press 2 at the first menu. Then choose an option 1-6.

Does Holland America Cruise Line offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Holland America Cruise Line Customer Phone Numbers


Toll-free · Mon-Fri 6am-6pm, Sat-Sun 7am-4pm PST · Calling this Holland America Cruise Line number should go right to a real human being · If you are a travel advisor, press 1. All other callers, press 2.

Guest Relations

Toll-free · 24 hours, 7 days · Direct to human for guest relations · Guest Relations Dept - Questions about onboard billing, press 1. Existing booking or upcoming sailing, press 2. If you know the extension of the party you want to reach, press 3. Lost or damaged luggage, press 4. Lost property, press 5. All other questions, press 6.

Corporate Offices

24 hours, 7 days · Corporate Headquarters · If you know your party's 5-digit extension, enter it now. For reservations, press 1. For guest relations, press 2. For the operator, press 3 or stay on the line.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Holland America Cruise Line phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu. Then choose an option 1-6.
Here is how our research team describes the way the Holland America Cruise Line phone system greets you: If you are a travel advisor, press 1. All other callers, press 2.
Below are some clips we've found from Holland America Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Holland America Line. Your call may be recorded for quality assurance purposes.
Are you calling as a travel adviser for Holland America Line?
In a few words, tell me about the reason for your call."
Excerpt from a call with Holland America Cruise Line
Tuesday, March 12, 2024 9:24 PM

What are the hours and when should I call?

Holland America Cruise Line operates the call center for this 800-426-0327 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 106 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holland America Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holland America Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Holland America Cruise Line is Sunday. The most busy day to call is Thursday, which averages 320% more phone calls by comparison. Again, this is based on a sample of 106 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Holland America Cruise Line

In summation, the best day to call Holland America Cruise Line is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Holland America Cruise Line staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Holland America Cruise Line

If you have time to do a bit of reading before you call Holland America Cruise Line, we recommend you read over some of our problem-specific articles.

What destinations does Holland America Cruise Line sail to?

Holland America Cruise Line offers an extensive range of destinations to satisfy diverse travel preferences. Our itineraries cover countless destinations across seven continents. Explore the captivating charm of Europe with cruises to Baltic capitals, Mediterranean gems, or the awe-inspiring Norwegian fjords. Embark on an adventure to the stunning landscapes of Alaska, where you can witness glaciers, wildlife, and serene wilderness. Discover the vibrant cultures of the Caribbean islands, with stops in popular ports like Jamaica, Aruba, and Saint Lucia. Immerse yourself in the breathtaking beauty of the South Pacific, including Tahiti, Bora Bora, and Fiji. Experience the wonders of Asia, with sailings to Japan, China, and Southeast Asia. Unearth the enchanting landscapes of Australia and New Zealand. Whatever destination you desire, Holland America Cruise Line has a voyage to fulfill your wanderlust.

Are there any special accommodations for guests with disabilities?

Yes, Holland America Cruise Line offers special accommodations for guests with disabilities to ensure their comfort and accessibility during their cruise experience. The ships are equipped with accessible staterooms featuring wider doorways, roll-in showers, grab bars, and other necessary amenities. Elevators and ramps are available throughout the vessels, allowing easy navigation for wheelchair users. The cruise line also provides visual and hearing aids upon request to assist guests with sensory impairments. Furthermore, accessible seating is available in dining venues, theaters, and other public areas. Holland America Cruise Line strives to create an inclusive environment, and their dedicated crew members are trained to assist guests with disabilities whenever needed. By offering these special accommodations, the cruise line aims to meet the unique needs of all their passengers, ensuring a memorable and enjoyable vacation for everyone.

Can I bring my own alcohol on board?

No, you cannot bring your own alcohol on board Holland America Cruise Line ships. Holland America has a policy that prohibits guests from bringing any outside alcoholic beverages on board. However, they offer a variety of onboard bars and lounges where you can enjoy a wide selection of beverages, including alcoholic options. These bars and lounges offer a range of drinks, from classic cocktails to fine wines and premium spirits. Additionally, Holland America's beverage packages can be purchased to enjoy unlimited libations during your cruise. So, while you cannot bring your own alcohol, the cruise line ensures that you have ample opportunities to indulge in a variety of drinks during your voyage.

Top Holland America Cruise Line customer service problems

Click the link above to get answers to just about any Holland America Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Holland America Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about last minute deals: "I'm calling to ask if there is a list of guests interested in last minute price reductions or cancellations for cruises."
- From a call lasting 11m 31s , Mar 12, 2024 9:24 PM
Referring a friend for credit: "I'm trying to refer a friend so I can get fifty dollars onboard credit."
- From a call lasting 6m 4s , Jan 2, 2024 11:06 PM

More Holland America Cruise Line Customer Service Contacts

There are of course other ways to contact Holland America Cruise Line customer service besides the phone. Below we list the best ones, by medium.

Holland America Cruise Line Customer Help Desk / Web Support

hollandamerica.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Holland America Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Holland America Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holland America Cruise Line agent. This phone number is Holland America Cruise Line's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-0327 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holland America Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holland America Cruise Line has 4 phone numbers. It's not always clear what is the best way to talk to Holland America Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Holland America Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Holland America Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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