Ubisoft Customer Service

Phone Number & Contact Info

Ubisoft's Best Phone Number

Technical Support·No access to a live rep

Ubisoft's Best Contact Information


How do I talk to a live human at Ubisoft?

You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through live chat, their website, or Facebook / Messenger.

Does Ubisoft offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact Ubisoft Customer Service

There are other ways to contact Ubisoft customer service besides the phone. Below we list them by medium, from most to least popular.

Ubisoft Customer Service Live Chat

support.ubi.com - Technical Support
You have to login to Ubisoft, then go to my questions and ask a question. Fill out the neccessary details and then submit, after this the option for live chat will appear. Must be during Ubisoft office hours.
Mon-Fri 9am-midnight, Sat-Sun noon-9pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ubisoft provides this option.

Customer Support on Facebook / Messenger

facebook.com/UbisoftSupport - Customer Service
Company Facebook page
Mon-Fri 9am-midnight EST
Some customer service teams, like that of Ubisoft, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

support.ubi.com - Technical Support
Browse the FAQ database and click "My Questions" to submit a support ticket.
24 hours, 7 days
As a last, sometimes only, resort- Ubisoft customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Ubisoft?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Ubisoft, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Get an Account Confirmation for Ubisoft?

Learn how to confirm your Ubisoft account. Account verification helps users keep their accounts secure, and it also gives Ubisoft a simple way to contact them for special offers and promotions. Once you sign up for an account, you'll be sent an email message with a link to verify your account. For additional support with player-related issues, the Ubisoft Help database is available.

How Do I Delete My Ubisoft Account?

This article discusses how to close your Ubisoft account. Detailed instructions are provided for account closure. Instructions are also given for unsubscribing and unlinking to Ubisoft as a soft option to a full account closing, to preserve access to game data. The option of canceling your account closure is also described.

How do I recover my Ubisoft account?

If you are having trouble accessing your Ubisoft account, follow these steps to recover it. Fill out the Account Recovery Form with your contact information, username, and

Top Ubisoft customer problems and solutions

Click the link above to get answers to just about any Ubisoft customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Can I get a real live person at this phone number?

Even though this Ubisoft number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 0 once you get past the main menu

Conclusion and closing notes

This is Ubisoft's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ubisoft agent. This phone number is Ubisoft's best phone number because 35,280 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Ubisoft customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 919-460-9778 for, including Appeal Ban, Missing Items, Recover Account, Dispute a Charge, In Game Problem and other customer support issues. The Ubisoft call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Ubisoft has 1 phone number. It's not always clear what is the best way to talk to Ubisoft representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ubisoft. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ubisoft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!