What do I do if there are missing Items in my Ubisoft account?
In a nutshell: If you purchased items via your Ubisoft account and you can't subsequently find them, you should take steps to figure out what's going on with the missing items immediately. After all, the sooner you figure out what happened, the better your chances of being able to recover your missing items.
Introduction
If you purchased items via your Ubisoft account and you can't subsequently find them, you should take steps to figure out what's going on with the missing items immediately. After all, the sooner you figure out what happened, the better your chances of being able to recover your missing items.
What You'll Need
Once you puchase an item from Ubisoft, it should show up in your account immediately. This is not a matter of needing to wait for the files to get updated.If you made your purchase through a third party seller rather than through Ubisoft directly, it won't do any good to contact Ubisoft about your problem. Instead, you will need to contact the third party seller for assistance.Before you contact customer service, make sure you have screenshots of your receipts and screenshots showing the missing items. It would be helpful if you submit all of them with your report. You should also have the transaction ID, if any, the details of the platform you made the purchases through, and the date and time of each purchase.You should also check with anyone else who has access to your Ubisoft account, and ask them if they did anything with the items you purchased.
The first thing to do is make sure that you're logged into the right account.
If you have multiple Ubisoft accounts, make sure that you're checking in the same account that you used to make the purchases.
If you are looking in the right account, the next thing to do is check thoroughly for the items, and make sure that they are not anywhere in your account.
Check item menus, stashes, your in-game mailbox, and anywhere else that claimed items might conceivably show up.
Go to the Ubisoft home page.
Ubisoft home page
Click on the account icon in the upper right corner of the screen to log in to your Ubisoft account.
Go to the transaction history page.
Transaction history page
You can also access your transaction history page from the account management page of various gaming platforms, such as Steam and PlayStation.
Look for the items you remember purchasing, to make sure that you really did purchase them, and that the transaction was not declined and that no errors occurred.
If that was not the problem, log out of your Ubisoft account and restart the app or whatever other gaming platform you are using.
The problem could be outdated data in the cache or something similar that will be cleared away with a fresh start.
If that didn't help either, update the app, if you are accessing your account via the app.
Finally, if all else fails, contact a Ubisoft customer service representative and ask for help.
Ubisoft customer service
Conclusion
If you need to contact Ubisoft customer service, you can't do it by phone, because the company does not offer phone-based customer service. However, online customer service contact options are available.
Further questions?
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