How do I recover my Ubisoft account?

In a nutshell: If you are having trouble accessing your Ubisoft account, follow these steps to recover it. Fill out the Account Recovery Form with your contact information, username, and

Christian Allen is the editor / author responsible for this content.
Mar 27, 2024


Are you unable to access your Ubisoft account? You can still use Ubisoft even if you forgot your account details, if you see an error upon logging in or if you think someone else might have access to your account. Read this guide and we'll help you how to regain access to your Ubisoft account.

Go to the Account Recovery Form Page

You need to complete the form and submit your request to Ubisoft to regain access to your account. Type in the Ubisoft Account Recovery Form on Google to get to the link.

Enter Your Contact Information

Type an email address you have access to. Ubisoft will contact you regarding your request using this email.

How do I recover my Ubisoft account? (Step 2)

Enter Your Username and Email Associated With Your Account

Type in the username of your Ubisoft account and the email address associated with it. Tap Add another username variant if you're not sure of how your username is spelled out.

How do I recover my Ubisoft account? (Step 3)

Type in the PC Activation Key

This is an optional field. But if you have a PC activation key, type it in.

You can still submit your request if you don't fill out the fields marked as Optional.

How do I recover my Ubisoft account? (Step 4)

Link an External Account

If you have a Playstation or Xbox linked to your Ubisoft account, enter your username and select the platform. You can enter more than one username for this optional field.

How do I recover my Ubisoft account? (Step 5)

Enter Additional Details

It's encouraged to fill out this optional form. Provide further details to help you quickly recover your Ubisoft account.

How do I recover my Ubisoft account? (Step 6)

Click Submit Request

Make sure you enter the correct information before clicking on Submit Request.

Wait for Ubisoft to Contact You Regarding Your Account.

Customer Support will get back to you regarding your request.

For those who can't remember their Ubisoft password, the only way to regain access to your account is by clicking on the Forgot Password link. Use the steps below.

Tap the Profile Icon to Get to the Log In Page

Visit the Ubisoft Website and Tap on the Profile Icon in the Top Right Corner to Log In

How do I recover my Ubisoft account? (Step 9)

Click Forgot Your Password

The log-in form would pop-up. Click on the forgot password link to reset your password and regain access to your account.

How do I recover my Ubisoft account? (Step 10)

Enter Your Email Address

Type in the email address associated with your account.

Check the I'm Not a Robot Box

Tap Submit

Wait for the Reset Password Email

Read the email from Ubisoft and follow the instructions on resetting your password. You should be able to regain access to your account after resetting your password.

If you have other problems logging in to your account, the last resort is to contact Ubisoft. You can send an email to and include all the details of your request to get a faster resolution.


Visit Ubisoft's Support page if you need more assistance with your account. You can get help with account management and security to protect your account or get more help with account recovery. You can also learn how to set up the 2-step verification process to add a layer of protection to your account. If someone else also tries to log in to your account, you should get an email about a potential suspicious activity. For other account concerns with Ubisoft, please don't hesitate to get in touch with Ubisoft's Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I recover my Ubisoft account?

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GetHuman has been working for over 10 years on sourcing information about big organizations like Ubisoft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Ubisoft account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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