How do I contact Ubisoft about a problem with my game?

In a nutshell: Ubisoft is a renowned video game developer behind popular titles like Far Cry and Assassin’s Creed. Their website offers game information, beta programs, and merchandise. If you have a game issue, follow steps

Christian Allen is the editor / author responsible for this content.
Mar 27, 2024

Introduction

Ubisoft is an award-winning video game creator, like Far Cry, Assassin’s Creed, and Rainbow Six Siege. Its official website offers more information on its games and allows you to join beta programs and shop for merchandise and deals. If you experience an issue with your game, Ubisoft offers an efficient process that you can use to access technical support and get the issue resolved. Follow these steps to contact Ubisoft about an issue with your game.

Google “Ubisoft Support” on Your Web Browser

Open a web browser on your PC and type “Ubisoft Support.” On the results page, click the “Ubisoft Help” link.

How do I contact Ubisoft about a problem with my game? (Step 1)

Log Into Your Account

Clicking the “Ubisoft Help” link opens the Ubisoft support page. Once you’re on the page, you can log into your account. Navigate to the top right and click the profile Icon on the page.

How do I contact Ubisoft about a problem with my game? (Step 2)

Enter Your Account Login Information

The profile icon opens an account login section. Provide your details, then click “Log In.”

How do I contact Ubisoft about a problem with my game? (Step 3)

Click “Contact Us”

After logging into the account, scroll to the bottom and click “Contact Us.”

How do I contact Ubisoft about a problem with my game? (Step 4)

Select Your Game

The Ubisoft contact page provides a new section where you can provide more information regarding what you need help with. Once on the page, your first action is to select the game or service you need help with. Place your cursor on the search bar to reveal a list of games to choose from. You can select your game if it appears on the list or type the name and search for it.

How do I contact Ubisoft about a problem with my game? (Step 5)

Select Your Platform

Next, you must select the platform on which you play your games. Ubisoft supports PC, Xbox, PlayStation, and Ubisoft+.

How do I contact Ubisoft about a problem with my game? (Step 6)

Select the Category of Your Issue

As you proceed, you must specify the category that your gaming issue falls into. You can get help with account management and security, information and troubleshooting, player reporting and sanctions, and purchases and subscriptions.

How do I contact Ubisoft about a problem with my game? (Step 7)

Troubleshooting

Ubisoft provides helpful resources and recommends that you try them out before you open a case for your issue. The helpful resources provide solutions for saved game compatibility issues, connectivity issues, and in-game editor access issues.

How do I contact Ubisoft about a problem with my game? (Step 8)

Provide a Detailed Description of Your Issue

If the resources don’t help, you can contact Ubisoft Support. The platform provides a section where you can provide a detailed description of the problem you’re experiencing in your game. It’s essential to be as clear as possible while describing the issue so that the technical support team can help sort it out. Type the problem in the section provided, and stick to the main details since you have a limit on the length of your description.

How do I contact Ubisoft about a problem with my game? (Step 9)

Click “Add Files”

It’s helpful to provide screenshots of the error codes displayed on your game and other elements that you may find necessary. These will help paint a clearer image of the problem, making it much easier to solve. Take your screenshots and upload them by clicking “Add Files.”

How do I contact Ubisoft about a problem with my game? (Step 10)

Open Case

Once you’ve provided all the information, submit everything by clicking “Open Case.”

How do I contact Ubisoft about a problem with my game? (Step 11)

Conclusion

Ubisoft games rarely experience issues, but if they do, the platform offers numerous resources to help solve them. Suppose you’re unable to resolve the issues on your own. In that case, the Ubisoft support team is always available to help you and ensure you continue enjoying your games in the shortest time possible. Contact the support team and get the needed help.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I contact Ubisoft about a problem with my game?

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