Ubisoft Help Pages

Ubisoft Customer FAQ, Forum, and Online Help Desk

Ubisoft Help @ support.ubi.com
Customer Help
Average time to fix: (37 hours)
Busiest time: 10:45am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Ubisoft help topics searched

My game crashed and I lost a few hours worth of game play and it didn’t save
How to attend a ubisoft event or convention
I bought assassins creed Valhalla and it didn't give me a email receipt and I looked in...
Sera ho formattato il telefono e non riesco piu ad entrare sulla piattaforma uplay per...
I got the rainbow siege six deluxe edition and i am missing the one year and two year o...
I need to connect my ubisoft account with my new psn account instead of the old one
i have bought a game through ubisoft and have taken my money more than once! and i stil...
I am missing my one year and two year operators for the rainbow siege six deluxe editio...
My Playstation account that originally linked with ubisoft no longer exists, so I canno...
Hello, I'm planning to buy the newest Assassin's Creed but I still have windows * :D...
Ubisoft discount is not being applied to final purchase price on Assassins Creed Valhal...
I purchased * items from the assassins creed vahala store for ps* its been ** hours and...
I’ve ordered assassins creed Valhalla and it’s not here on the day of release like you...
Paid for uplay connect and got access for maybe a hour before it said that my payment d...
Please reconsider my case because what I was banned for revolves around the use of exte...
I need refund for ubisoft plus.
my cd key code says already used to another account ,so please help me to use it again.

Get help with my issue

Ubisoft Online Help at support.ubi.com - Info & Stats

Help desk addresshttp://support.ubi.com
Call-back availableNO
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time37
Rank amongst all ways to reach them3
Other means of communicationchat, phone, web, facebook
Communication customer rating59%
Quality of help rating80%
Votes for online help480
When this was last updatedThu Feb 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number919-460-9778

Ubisoft Help Pages: What to Know

This is the Ubisoft help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Ubisoft's best customer help page or faq or forum, this is the best entry point according to 35,280 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (919-460-9778) which we show above. Sometimes when you dig through the various help topics and volumes on support.ubi.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Ubisoft agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Ubisoft: General Information

Ubisoft has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Ubisoft using 4 different media: chat, phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 919-460-9778 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ubisoft.

Do Ubisoft and GetHuman work together?

GetHuman has no relationship with Ubisoft and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!