Nordstrom Customer Service

Phone Number & Contact Info

Nordstrom's Best Phone Number

Toll-free·Calls Customer Service·Most popular Nordstrom number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Nordstrom?

A:Direct to human. Don't follow directions & select option number. Just wait! You can also use our free service that can talk to Nordstrom for you and report back.

Does Nordstrom offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nordstrom below.

Let us call and talk to Nordstrom for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nordstrom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human. Don't follow directions & select option number. Just wait!
Below are some clips we've found from Nordstrom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Nordstrom. If you are calling about a Nordstrom credit account or the Nordy Club, please press one. For all other inquiries Thank you for calling Nordstrom Card Service If you're calling about an online order or gift cards, press one. Save the date, Naughty Club members. Anniversary sale is coming and card members shop early. I can shop July ninth, ambassador shop July tenth, and influence shop July eleventh.
The sale opens to everyone July fifteenth.
Please enter your account number followed by the pound sign."
Excerpt from a call with Nordstrom
Wednesday, June 12, 2024 4:27 PM

What are the hours and when should I call?

Nordstrom operates the call center for this 888-282-6060 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 366 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nordstrom call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nordstrom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nordstrom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nordstrom is Saturday. The most busy day to call is Thursday, which averages 141% more phone calls by comparison. Again, this is based on a sample of 366 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Nordstrom

In summation, the best day to call Nordstrom is Friday.

Calling this Nordstrom Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 29, 2024

Calling this number proved very effective, as I was able to get assistance almost immediately. When trying to call store numbers, it's never certain if the number will be a helpful one that offers assistance at almost all times or an ineffective option. This is a mix between the two, as it isn't likely to provide much help after hours. But during regular hours, getting assistance is simple.

When I called, I was taken first to the main automated menu, where I was asked if I was calling about a Nordstrom account or the Nordy club. If so, I was to press 1 immediately; if not, I was asked to wait for the next person to assist me. I chose to wait and spent less than a minute waiting before someone answered my call.

Upon their introduction, I told her that I wanted to find out how long after purchasing an item from Nordstrom I would have to be able to return it. She asked if I had bought at a Nordstrom brick-and-mortar store or online, and whether I had bought from Nordstrom or Nordstrom Rack. I told her the item in question was bought at Nordstrom Rack online, and she said that I would have a minimum of 40 business days in which to return it.

After doing a quick bit of math, I noted that would be eight standard work weeks, and asked the representative to confirm that was accurate. She did so, and added that would be the shortest window in which to return an item. She then said that even after the window, I could still return the item for a lower amount of credit, before asking if I had other questions and ending the call when I didn't.

I was impressed with the ease of getting an answer, both in terms of wait time and in terms of my questions being fully answered. Based on this, I would absolutely use this number again for Nordstrom assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Nordstrom

If you have time to do a bit of reading before you call Nordstrom, we recommend you read over some of our problem-specific articles.

What is Nordstrom's price adjustment policy?

Nordstrom's price adjustment policy allows customers to request a refund if the price of an item purchased online or in-store is reduced within 14 days of the original purchase date. To be eligible for a price adjustment, the item must be in stock and identical to the one originally purchased. This policy applies to regular and sale-priced merchandise, allowing customers to take advantage of better prices even after making a purchase. However, price adjustments are not permitted during special events or promotions like Black Friday. The refund for the difference will be issued back to the original form of payment or as a store credit if preferred. Nordstrom's price adjustment policy demonstrates their commitment to providing value and ensuring customer satisfaction.

Does Nordstrom Pay for Shipping on Returns or Exchanges?

If you want to return an item to Nordstrom, you can do so by requesting a return online. You'll then receive a prepaid postage label, which you can use to return your item. You should hear back from Nordstrom and receive your refund within ten to fourteen days. $5.95 will be deducted from your refund to cover the return postage.

Top Nordstrom customer service problems

Click the link above to get answers to just about any Nordstrom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nordstrom, and their purpose. Are any of these similar to the reason you are trying to call?
Language preference inquiry: "Do you speak Spanish?"
- From a call lasting 27m 17s , Jun 14, 2024 11:07 PM
Assistance with credit card: "I do not have the card. I tried paying online, but I got locked out because I don't remember my username and password."
- From a call lasting 4m 25s , Jun 12, 2024 4:27 PM
Missing credit for return: "I returned a scarf but never received credit for it."
- From a call lasting 7m 15s , Jun 11, 2024 7:52 PM
Checking on order status: "I was calling to check on my order because I have not received it as yet."
- From a call lasting 6m 41s , Jun 3, 2024 11:35 PM
Billing inquiry: "I don't even wanna call a store. I just wanna call customer service."
- From a call lasting 23m 50s , Jun 3, 2024 4:11 PM
Update email for rewards: "I need to get my email changed so I can get my Nordstrom points that I've never received due to an incorrect email."
- From a call lasting 10m 45s , May 29, 2024 9:34 PM
Missing shoe delivery: "I want I want the shoes, I don't really want the refund."
- From a call lasting 8m 51s , Apr 29, 2024 10:41 PM
Return dress to Nordstrom Rack: "Can I take it to the Nordstrom Rack?"
- From a call lasting 1m 28s , Mar 7, 2024 5:19 PM
Payment method inquiry: "Do you guys accept Affirm payments?"
- From a call lasting 4m 6s , Feb 19, 2024 2:15 AM
Return request for stained item: "I received a package with a women's dress that has stains and would like to return it for a new one."
- From a call lasting 1m 41s , Feb 14, 2024 11:31 PM

More Nordstrom Customer Service Contacts

There are of course other ways to contact Nordstrom customer service besides the phone. Below we list the best ones, by medium.

Nordstrom Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nordstrom provides this option.

Nordstrom Customer Email Addresses

contact@nordstrom.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Nordstrom will reply our your email.

Nordstrom Customer Service on X (formerly Twitter)

@Nordstrom - Customer Service
Company dedicated customer service Twitter handle
Nordstrom, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Nordstrom Customer Service on Facebook / Messenger

Some customer service teams, like that of Nordstrom, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Nordstrom Customer Help Desk / Web Support

shop.nordstrom.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Nordstrom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nordstrom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nordstrom agent. This phone number is Nordstrom's best phone number because 4,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-282-6060 include Contact customer support, Cancel order, Product Issues, Missing Items, Gift Cards and other customer service issues. Rather than trying to call Nordstrom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or facebook or twitter or chat. In total, Nordstrom has 1 phone number. It's not always clear what is the best way to talk to Nordstrom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nordstrom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nordstrom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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