Nordstrom Customer Service

Phone Number & Contact Info

Nordstrom's Best Phone Number

Toll-free·Calls Customer Service·Most popular Nordstrom number

How do I talk to a live human at Nordstrom?

A:Direct to human. Don't follow directions & select option number. Just wait!

Does Nordstrom offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nordstrom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human. Don't follow directions & select option number. Just wait!
Below are some clips we've found from Nordstrom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Nordstrom. If you are calling about a Nordstrom credit account or the Nordy Club, please press one. For all other inquiries, we will be right with you. For quality assurance purposes, your call may be recorded or monitored.
Thank you for calling Nordstrom Card Services. If you're calling about an online order or gift cards, press one.
Please enter your account number followed by the pound sign."
Excerpt from a call with Nordstrom
Tuesday, March 12, 2024 1:15 PM

What are the hours and when should I call?

Nordstrom operates the call center for this 888-282-6060 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 248 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nordstrom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nordstrom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nordstrom is Friday. The most busy day to call is Thursday, which averages 113% more phone calls by comparison. Again, this is based on a sample of 248 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Nordstrom

In summation, the best day to call Nordstrom is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nordstrom staffs the call center well on Friday.

Calling this Nordstrom Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 29, 2024

Calling this number proved very effective, as I was able to get assistance almost immediately. When trying to call store numbers, it's never certain if the number will be a helpful one that offers assistance at almost all times or an ineffective option. This is a mix between the two, as it isn't likely to provide much help after hours. But during regular hours, getting assistance is simple.

When I called, I was taken first to the main automated menu, where I was asked if I was calling about a Nordstrom account or the Nordy club. If so, I was to press 1 immediately; if not, I was asked to wait for the next person to assist me. I chose to wait and spent less than a minute waiting before someone answered my call.

Upon their introduction, I told her that I wanted to find out how long after purchasing an item from Nordstrom I would have to be able to return it. She asked if I had bought at a Nordstrom brick-and-mortar store or online, and whether I had bought from Nordstrom or Nordstrom Rack. I told her the item in question was bought at Nordstrom Rack online, and she said that I would have a minimum of 40 business days in which to return it.

After doing a quick bit of math, I noted that would be eight standard work weeks, and asked the representative to confirm that was accurate. She did so, and added that would be the shortest window in which to return an item. She then said that even after the window, I could still return the item for a lower amount of credit, before asking if I had other questions and ending the call when I didn't.

I was impressed with the ease of getting an answer, both in terms of wait time and in terms of my questions being fully answered. Based on this, I would absolutely use this number again for Nordstrom assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Nordstrom

If you have time to do a bit of reading before you call Nordstrom, we recommend you read over some of our problem-specific articles.

What is Nordstrom's price adjustment policy?

Nordstrom's price adjustment policy allows customers to request a refund if the price of an item purchased online or in-store is reduced within 14 days of the original purchase date. To be eligible for a price adjustment, the item must be in stock and identical to the one originally purchased. This policy applies to regular and sale-priced merchandise, allowing customers to take advantage of better prices even after making a purchase. However, price adjustments are not permitted during special events or promotions like Black Friday. The refund for the difference will be issued back to the original form of payment or as a store credit if preferred. Nordstrom's price adjustment policy demonstrates their commitment to providing value and ensuring customer satisfaction.

Does Nordstrom Pay for Shipping on Returns or Exchanges?

If you want to return an item to Nordstrom, you can do so by requesting a return online. You'll then receive a prepaid postage label, which you can use to return your item. You should hear back from Nordstrom and receive your refund within ten to fourteen days. $5.95 will be deducted from your refund to cover the return postage.

Top Nordstrom customer service problems

Click the link above to get answers to just about any Nordstrom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nordstrom, and their purpose. Are any of these similar to the reason you are trying to call?
Missing shoe delivery: "I want I want the shoes, I don't really want the refund."
- From a call lasting 8m 51s , Apr 29, 2024 10:41 PM
Return dress to Nordstrom Rack: "Can I take it to the Nordstrom Rack?"
- From a call lasting 1m 28s , Mar 7, 2024 5:19 PM
Payment method inquiry: "Do you guys accept Affirm payments?"
- From a call lasting 4m 6s , Feb 19, 2024 2:15 AM
Return request for stained item: "I received a package with a women's dress that has stains and would like to return it for a new one."
- From a call lasting 1m 41s , Feb 14, 2024 11:31 PM
Price match request: "I want to price match a Versace jacket I found on sale for $499 on their website."
- From a call lasting 2m 41s , Feb 4, 2024 3:04 AM
Assistance with ordering online: "I am visually impaired and I'm trying to order and I can't see the screen."
- From a call lasting 23m 55s , Jan 8, 2024 12:02 AM
Assistance with Nordstrom credit card: "I'm locked out of my account, and I need to access it."
- From a call lasting 17m 47s , Jan 7, 2024 10:43 PM
Updating email for order: "Can you please update the email address for my order to t romano4571@gmail.com?"
- From a call lasting 46m 47s , Jan 4, 2024 8:07 PM

More Nordstrom Customer Service Contacts

There are of course other ways to contact Nordstrom customer service besides the phone. Below we list the best ones, by medium.

Nordstrom Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nordstrom provides this option.

Nordstrom Customer Email Addresses

contact@nordstrom.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Nordstrom will reply our your email.

Nordstrom Customer Service on X (formerly Twitter)

@Nordstrom - Customer Service
Company dedicated customer service Twitter handle
Nordstrom, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Nordstrom Customer Service on Facebook / Messenger

Some customer service teams, like that of Nordstrom, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Nordstrom Customer Help Desk / Web Support

shop.nordstrom.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Nordstrom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nordstrom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nordstrom agent. This phone number is Nordstrom's best phone number because 4,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-282-6060 include Contact customer support, Cancel order, Product Issues, Missing Items, Gift Cards and other customer service issues. Rather than trying to call Nordstrom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or facebook or twitter or chat. In total, Nordstrom has 1 phone number. It's not always clear what is the best way to talk to Nordstrom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nordstrom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nordstrom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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