Blue Shield (CA) Customer Service

Phone Number & Contact Info

Blue Shield (CA)'s Best Phone Number

Toll-free·Calls Member Services·Most popular Blue Shield (CA) number

How do I talk to a live human at Blue Shield (CA)?

A:Must choose an option 1-3.

Does Blue Shield (CA) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Blue Shield (CA) Customer Phone Numbers

Direct Sales for Medicare

Toll-free · 24 hours, 7 days · Calling this Blue Shield (CA) number should go right to a real human being · Medicare Sales Department - To enroll or RSVP for a seminar, press 1. If you're not interested in Medicare but would like to learn more about our individual and family plans, press 3. Currently a Blue Shield member? Press 4. If you know your party's 7-digit extension, press 5.

Provider Connection

Toll-free · 24 hours, 7 days · Press 0# when it asks for an account number, then keep repeating "Customer Service" until transferred · Please say or enter the 10-digit provider number or your tax ID.

Non-Covered Member Services

Toll-free · 24 hours, 7 days · If you don't have a member number say "No" then "Representative" and then "Other" · Are you calling today as a healthcare professional? Say "yes," "no," or "I'm not sure."

Medicare Member Services

Toll-free · 24 hours, 7 days · Calling this Blue Shield (CA) number should go right to a real human being · Are you calling today as a healthcare professional? Say "yes," "no," or "I'm not sure."

Dental HMO Customer Service

Toll-free · 24 hours, 7 days · For Dental HMO help · Dental Plan - How can I help you today?

Direct Sales

Toll-free · Mon-Fri 8am-5:30pm PST · This is the number for them selling new policies so you will get a person. Interesting, how the are always available to sell you something. Ask to be transferred to an agent in the department you are seeking. Insist that they transfer you to a human an · To purchase a new or add dental, vision, or something else to your plan, press the pound key. All other callers, please stay on the line.

Customer Service

Toll-free · 24 hours, 7 days · Respond to every voice prompt by swearing loudly. After 3 tries, you should be sent to the call queue. · Are you calling today as a healthcare professional? Say "yes," "no," or "I'm not sure."

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Blue Shield (CA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the Blue Shield (CA) phone system greets you: Are you calling today as a healthcare professional? Say "yes," "no," or "I'm not sure."
Below are some clips we've found from Blue Shield (CA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Blue Shield of California. All calls may be monitored or recorded. Are you calling today as a health care professional? Say yes, no, or I'm not sure."
Excerpt from a call with Blue Shield (CA)
Thursday, January 4, 2024 9:12 PM

What are the hours and when should I call?

Blue Shield (CA) operates the call center for this 855-836-9705 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 976 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Shield (CA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Shield (CA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Shield (CA) is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 976 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Blue Shield (CA)

In summation, the best day to call Blue Shield (CA) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Shield (CA) staffs the call center well on Friday.

Why Customers Call Blue Shield (CA)

If you have time to do a bit of reading before you call Blue Shield (CA), we recommend you read over some of our problem-specific articles.

What is Blue Shield (CA)?

Blue Shield (CA) is a non-profit health insurance provider operating in California. As a sister company of Blue Cross, Blue Shield offers a range of health insurance plans to individuals, families, and businesses. Their mission is to provide accessible and affordable healthcare to Californians, focusing on improving the wellbeing of the communities they serve. Blue Shield (CA) partners with a vast network of doctors, hospitals, and healthcare providers to ensure members have access to quality medical services at competitive rates. The company also emphasizes preventive care, wellness programs, and supports various community initiatives. Blue Shield (CA) is committed to transparency, innovation, and delivering a personalized experience, making healthcare more accessible and effective in the state of California.

Top Blue Shield (CA) customer service problems

Click the link above to get answers to just about any Blue Shield (CA) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Shield (CA), and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancy: "I was told my premium would be $352, but I was charged a lot more."
- From a call lasting 8m 26s , May 2, 2024 12:13 AM
Question about claim details: "Can you hear me? I'm not quite following you."
- From a call lasting 36m 53s , Feb 7, 2024 8:12 PM

More Blue Shield (CA) Customer Service Contacts

There are of course other ways to contact Blue Shield (CA) customer service besides the phone. Below we list the best ones, by medium.

Blue Shield (CA) Customer Help Desk / Web Support - Customer Service
This is the help page the Blue Shield Team is sending everyone who contacts them over social media.
As a last, sometimes only, resort- Blue Shield (CA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Blue Shield (CA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Shield (CA) agent. This phone number is Blue Shield (CA)'s best phone number because 5,856 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-836-9705 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Shield (CA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Shield (CA) has 8 phone numbers. It's not always clear what is the best way to talk to Blue Shield (CA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blue Shield (CA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Shield (CA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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