Mercari Phone Number

Call Mercari customer service faster with GetHuman

  • Calls Mercari's Customer Service department
  • The average hold time is 12m
  • Hours are Mon-Fri 8am-6pm PST
  • The best time to call is 10:45am
  • Popular issues for this call center: Missing Order, Refund an Order, Damaged or Missing Item, Trouble Receiving a Payment, and Can't Contact Seller.
  • Reach a live Mercari agent: Calling the Mercari number above should go right to a real human being
  • What you hear when you call: Hello, thanks for calling Mercari. For quality assurance and training, this call may be monitored or recorded. Your account information was unable to be located based on the phone number you're calling from. Please use your keypad to provide the user ID associated with your account.

Calling Mercari Customer Care at 888-325-2168

Aug 10, 2023

Mercari promises 24/7 support, but it's important to note that this doesn't mean phone support. Their phone lines don't open until 8 am PST, which can be an issue if you live in a different time zone or have a pressing issue. In this case, an email is the only option, but you might have more luck just waiting for the phone lines to open versus waiting for our email to get read by support. 

While I was annoyed that I had to wait to talk to someone from Mercari in person, I was pleasantly surprised to be greeted by a friendly automated system that was able to look up my account immediately by my phone number. After a standard greeting, it asked me to wait a few minutes while it looked up my phone number to see if it could find my account. 

About 30 seconds later, it read my name and asked if this was the correct account. It used my phone number to find my account, so if I had called from a different line, this feature would not have worked, but it really streamlined the experience, and I didn't have to spell or enter anything to confirm my identity. 

Once my account was found, it gave me several options, which included talking to someone about a purchase, talking to someone about a refund, reporting fraud, or another problem. I wanted to ask a question about my account and a payment that had not yet been processed, so I chose the other option. Sometimes when you select the "other" option, you end up on hold forever, but that wasn't my experience with Mercari. 

It took about three minutes, and then a friendly representative picked up the call and asked how they could help me. I will note that they called me by my first name, which was a nice personal touch as part of the introduction. It also showed that they looked at my account before answering my call. 

They asked me a few questions about the payment in question and why I was concerned. I noted that the seller had stopped answering my questions and blocked me, and now I wanted to stop my payment from processing. In the end, they told me there was nothing they could do on their own but advised me to call my credit card company to stop the payment, which I did successfully. 

While the customer service agent was not able to directly solve my problem, the experience was pleasant enough that I would not hesitate to call again if I had an issue with Mercari. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

It is about some football cards that I have purchased from a seller. Please immediatel...
I was going to buy a jacket then decided not to. Now the buyer will blocked me. I added...
I just discovered the Mercari full cart is **. Well I have ** items. I am unable to rem...
I have an item in my cart I do not want now. How do I remove it from my cart so I can p...
I cancelled my old account and signed up for a new account. When I put in my phone num...
When I try to make a purchase online at Mercari, the website keeps declining my purchas...
I currently have * addresses in my profile to use and I have bought a pair of shoes and...
I want to refund items off of Mercari that I don't want and never opened the package. H...
I tried to log into Mercari on my desktop computer. I used two different browsers. It...
My phone was dactiry reset i dint know email fir mecri order no tracking * bussinees da...
Samsung phone got reset factory i had order on mecri * business days today i knkw phon...

Mercari Customer Phone Number 888-325-2168 - Stats

Phone number to dial888-325-2168
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-6pm PST
Best time to dial10:45am
Average wait12 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email, twitter, facebook
Quality of communication59%
Quality of help64%
Customer votes7,120
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

This is Mercari's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mercari agent. This phone number is Mercari's Best Phone Number because 51,558 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-325-2168 include Missing Order, Refund an Order, Damaged or Missing Item, Trouble Receiving a Payment, Can't Contact Seller and other customer service issues. The Mercari call center that you call into has employees from Tampa, FL / Dominican Republic and is open Mon-Fri 8am-6pm PST according to customers. In total, Mercari has 1 phone number. It's not always clear what is the best way to talk to Mercari representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Mercari, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Mercari Customer Service page for more information.
Mercari Customer Service

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