A:Press 0 at each prompt, ignoring messages. For Roadside Assistance.Our free phone can also navigate phone menus to get a live human at AAA for you.
Q:
Does AAA offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:30am-5pm EST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 49 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 8:30am-5pm EST · Press 0 at each prompt, ignoring messages. · For insurance, including claims, press 1. For membership, press 2. For travel, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AAA below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AAA phone number to document the phone system.
Here is how our research team describes the way the AAA phone system greets you: Say "Yes" to confirm your state, then say the name of the city you are closest to. Click the link they text you to place your roadside service request.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages. For Roadside Assistance.
Below are some clips we've found from AAA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
You for calling AAA.
Your call may be recorded or monitored for quality assurance."
Excerpt from a call with AAA
Saturday, January 27, 2024 6:46 PM
They may need the phone number on your account
"Thank you for calling AAA. This is an emergency please hang up and dial nine one one.
Hello. Thank you for calling TriNet Lane Northeast.
To assist you with your road service request, we have just sent you a link to your mobile phone."
Excerpt from a call with AAA
Monday, December 2, 2024 2:41 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
Thank you for calling triple a Road Service. This is Mary. How can I help you?"
Excerpt from a call with AAA
Friday, November 1, 2024 4:23 PM
They may ask you to say or enter information
"The link will allow you to quickly place a road service request using your smartphone.
This is the fastest way to initiate a road service request.
Simply hang up the phone and follow the direct in the link.
If you'd like to speak with a member service counselor, please stay on the line for the next available counselor.
Please tell me your sixteen digit member ID number."
Excerpt from a call with AAA
Wednesday, November 20, 2024 7:51 PM
The first phone menu
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
Hello. Thank you for calling AAA Northeast.
Just a moment while I connect you to one of our live agents.
Please listen carefully to the following three options and choose the one that's best describes your needs.
Otherwise, please remain on the line for a call counselor.
To initiate a new request for road service and purchase a triple a battery, press one.
To update information or inquire about an existing road service request, press two."
Excerpt from a call with AAA
Monday, December 2, 2024 11:56 PM
What are the hours and when should I call?
AAA operates the call center for this 800-222-4357 phone number Mon-Fri 8:30am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,857 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AAA call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AAA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AAA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AAA is Friday.The most busy day to call is Monday, which averages 33% more phone calls by comparison.Again, this is based on a sample of 2,857 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 244% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AAA is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AAA staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
There are multiple ways to call AAA when you need roadside assistance. For AAA members, (800) AAA-HELP or (800) 222-4357 is the number you'll want to call in a pinch. For customers within the state of their membership, you can receive these services by calling the AAA Premier Services number listed on the back of your membership card. AAA-HELP is the phone number you'll want to use if you encounter an emergency outside your home state.
If you have an AAA customer service problem, you may wonder what it's like to call this number with your issues. Below, we've outlined what you can expect when calling AAA, from what types of problems can be best addressed to the speed and quality of service you can expect.
Types of Service Problems to Call For
AAA-HELP is the phone number for roadside and battery assistance, so the problems that will be best addressed are immediate needs with your vehicle, such as:
Dead battery that needs replacing
Locking your keys in your car
Assistance changing a flat tire
Towing needs, whether from an accident or a stalled car
Running out of gas
Stuck car
Most of these needs can be addressed relatively quickly by calling AAA. Once you give your current location and describe the nature of the problem, AAA will dispatch a third-party technician or tow truck to your location.
What to Expect When Calling AAA
When calling AAA, you may first notice that it can be difficult to speak with a human agent. Instead, we were greeted by a series of automated questions relating to our problem. For this reason, calls over problems such as membership, billing, insurance claims or other non-roadside inquiries may be difficult to solve quickly.
On the other hand, the automated system does make it easy to receive help with roadside assistance. For example, when calling to report being locked out of the car, it took just a couple of minutes to confirm our location and dispatch a technician to help us out. From there, an agent remained on the line with us, allowing us to chat about the service request, update details or cancel the service.
If you do want to be connected to an agent from the start, you can say so to the automated system, and you will be connected to an agent. From there, it was a relatively short wait to be connected, and these agents were able to assist with non-roadside concerns. The agents were helpful, and the service was quite quick, as you don't have to navigate through phone menus.
The Bottom Line
For a company as large as AAA, we were able to get our problems addressed very quickly. One downside is that you won't be able to talk immediately to a human for urgent issues, which could lead to stressful situations. On the other hand, for routine customer service problems, AAA provided a quick and hassle-free solution that got us back on the road within an hour.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call AAA
If you have time to do a bit of reading before you call AAA, we recommend you read over some of our problem-specific articles.
AAA's cost will depend on your situation. While the company's prices are generally similar to the average market rates, many members get special discounts that make it a cheaper option.
AAA club memberships come with various benefits. The club offers road assistance services and other services in over 100,000 locations across North America. You can use the company's website to check availability.
AAA Travel's cancellation policy allows customers to cancel their travel bookings in accordance with the terms and conditions set by the individual travel suppliers. As AAA Travel is a travel agency, it does not have a single, uniform cancellation policy. Instead, the cancellation policies are determined by airlines, hotels, car rental companies, and other travel providers. These policies may vary based on the type of booking and can include penalties or fees for cancellations. It is recommended that customers review the terms and conditions of their specific travel booking or contact AAA Travel directly for information regarding the cancellation policy. AAA Travel agents are available to assist customers in understanding and navigating the cancellation process, ensuring a smooth experience.
Click the link above to get answers to just about any AAA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AAA, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about rebate issue: "I'm just trying to talk to somebody that can help me in the main offices about a rebate."
- From a call lasting 9m 2s , Dec 3, 2024 9:24 PM
Information about why customers call AAA is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AAA will reply our your email.
AAA's Twitter page mainly used for company announcements
AAA, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of AAA, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- AAA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AAA agent. This phone number is AAA's best phone number because 58,956 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-4357 include Cancel Service, Question About Membership, Roadside Assistance, Make a Payment, Replacement Card and other customer service issues. The AAA call center that you call into has employees from Indiana, California, Utah, Texas and is open Mon-Fri 8:30am-5pm ET according to customers. In total, AAA has 3 phone numbers. It's not always clear what is the best way to talk to AAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AAA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
