AAA Customer Service

Phone Number & Contact Info

AAA's Best Phone Number

Toll-free·Calls Roadside Assistance·Most popular AAA number

How do I talk to a live human at AAA?

A:Press 0 at each prompt, ignoring messages. For Roadside Assistance.

Does AAA offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-5pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 57 seconds. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

AAA Customer Phone Numbers

Claims Department

Toll-free · Mon-Fri 8:30am-5pm EST · Press 0 at each prompt, ignoring messages. · For insurance, including claims, press 1. For membership, press 2. For travel, press 3.

Corporate Offices

Mon-Fri 8:30am-5pm EST · Direct to Corporate Headquarters · Must answer this question: What can I help you with today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AAA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages. For Roadside Assistance.
Here is how our research team describes the way the AAA phone system greets you: Say "Yes" to confirm your state, then say the name of the city you are closest to. Click the link they text you to place your roadside service request.
Below are some clips we've found from AAA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one. You for calling AAA. Your call may be recorded or monitored for quality assurance."
Excerpt from a call with AAA
Saturday, January 27, 2024 6:46 PM

They may need the phone number on your account

"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
Thanks for calling AAA. Your call may be recorded or monitored for quality assurance.
To assist you with your road service request, we have just sent a link to your mobile phone."
Excerpt from a call with AAA
Tuesday, June 4, 2024 4:39 PM

They may ask you to say or enter information

"The link will allow you to quickly play a road service request using your smartphone.
This is the fastest way to submit a new request. If you'd like to speak to a member service counselor to place your request, please stay on the line.
Please tell me your sixteen digit member ID number."
Excerpt from a call with AAA
Friday, May 17, 2024 12:34 PM

What are the hours and when should I call?

AAA operates the call center for this 800-222-4357 phone number Mon-Fri 8:30am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,788 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AAA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AAA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AAA is Friday. The most busy day to call is Monday, which averages 31% more phone calls by comparison. Again, this is based on a sample of 1,788 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday, which is 3045% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call AAA

In summation, the best day to call AAA is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AAA staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this AAA Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jul 26, 2023

There are multiple ways to call AAA when you need roadside assistance. For AAA members, (800) AAA-HELP or (800) 222-4357 is the number you'll want to call in a pinch. For customers within the state of their membership, you can receive these services by calling the AAA Premier Services number listed on the back of your membership card. AAA-HELP is the phone number you'll want to use if you encounter an emergency outside your home state.

If you have an AAA customer service problem, you may wonder what it's like to call this number with your issues. Below, we've outlined what you can expect when calling AAA, from what types of problems can be best addressed to the speed and quality of service you can expect.

Types of Service Problems to Call For

AAA-HELP is the phone number for roadside and battery assistance, so the problems that will be best addressed are immediate needs with your vehicle, such as:

  • Dead battery that needs replacing
  • Locking your keys in your car
  • Assistance changing a flat tire
  • Towing needs, whether from an accident or a stalled car
  • Running out of gas
  • Stuck car

Most of these needs can be addressed relatively quickly by calling AAA. Once you give your current location and describe the nature of the problem, AAA will dispatch a third-party technician or tow truck to your location.

What to Expect When Calling AAA

When calling AAA, you may first notice that it can be difficult to speak with a human agent. Instead, we were greeted by a series of automated questions relating to our problem. For this reason, calls over problems such as membership, billing, insurance claims or other non-roadside inquiries may be difficult to solve quickly.

On the other hand, the automated system does make it easy to receive help with roadside assistance. For example, when calling to report being locked out of the car, it took just a couple of minutes to confirm our location and dispatch a technician to help us out. From there, an agent remained on the line with us, allowing us to chat about the service request, update details or cancel the service.

If you do want to be connected to an agent from the start, you can say so to the automated system, and you will be connected to an agent. From there, it was a relatively short wait to be connected, and these agents were able to assist with non-roadside concerns. The agents were helpful, and the service was quite quick, as you don't have to navigate through phone menus.

The Bottom Line

For a company as large as AAA, we were able to get our problems addressed very quickly. One downside is that you won't be able to talk immediately to a human for urgent issues, which could lead to stressful situations. On the other hand, for routine customer service problems, AAA provided a quick and hassle-free solution that got us back on the road within an hour.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call AAA

If you have time to do a bit of reading before you call AAA, we recommend you read over some of our problem-specific articles.

Is AAA the Cheapest Auto Insurance?

AAA's cost will depend on your situation. While the company's prices are generally similar to the average market rates, many members get special discounts that make it a cheaper option.

Is AAA Available in My State?

AAA club memberships come with various benefits. The club offers road assistance services and other services in over 100,000 locations across North America. You can use the company's website to check availability.

What is AAA Travel's cancellation policy?

AAA Travel's cancellation policy allows customers to cancel their travel bookings in accordance with the terms and conditions set by the individual travel suppliers. As AAA Travel is a travel agency, it does not have a single, uniform cancellation policy. Instead, the cancellation policies are determined by airlines, hotels, car rental companies, and other travel providers. These policies may vary based on the type of booking and can include penalties or fees for cancellations. It is recommended that customers review the terms and conditions of their specific travel booking or contact AAA Travel directly for information regarding the cancellation policy. AAA Travel agents are available to assist customers in understanding and navigating the cancellation process, ensuring a smooth experience.

Top AAA customer service problems

Click the link above to get answers to just about any AAA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AAA, and their purpose. Are any of these similar to the reason you are trying to call?
Insurance policy inquiry: "I called AAA because I have insurance with them."
- From a call lasting 2m 19s , Jun 10, 2024 7:52 PM
Flat tire assistance request: "I'm off the side of the highway at Grand Central Station Grand Central Parkway. Exit twenty one. I need assistance with my flat tire."
- From a call lasting 4m 26s , Jun 1, 2024 8:18 AM
Billing inquiry: "I wanna pay my bill, and I wanna give you a message."
- From a call lasting 25m 12s , May 31, 2024 11:12 PM
Requesting membership number: "Hi. Yes. I'm trying to find out my membership number."
- From a call lasting 8m 26s , May 30, 2024 9:54 PM
Requesting reimbursement status: "I submitted a reimbursement online but I'm not sure if it went through."
- From a call lasting 6m 22s , May 29, 2024 6:41 PM
Requesting replacement membership card: "Hi. They just renewed my AAA membership but I've lost my card."
- From a call lasting 7m 49s , May 29, 2024 3:44 PM
Requesting tow truck assistance: "Hi. Good morning. My name is Paulette. I was calling to I need a tow truck."
- From a call lasting 25m 26s , May 29, 2024 3:19 PM
Requesting roadside assistance: "Hi. We're, like, stuck in the mud, and we need, like, pulled out."
- From a call lasting 3m 41s , May 29, 2024 5:26 AM
Renewing AAA membership: "Hi. Can you check in my triple a already expired? Do I need to renew?"
- From a call lasting 16m 3s , May 27, 2024 9:39 PM
General conversation: "Just chatting about random things."
- From a call lasting 1m 18s , May 25, 2024 9:55 PM

More AAA Customer Service Contacts

There are of course other ways to contact AAA customer service besides the phone. Below we list the best ones, by medium.

AAA Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AAA will reply our your email.

AAA Customer Service on X (formerly Twitter)

@AAAAuto - Customer Service
AAA's Twitter page mainly used for company announcements
AAA, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

AAA Customer Service on Facebook / Messenger

Some customer service teams, like that of AAA, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

AAA Customer Help Desk / Web Support

southernnewengland.aaa.com - Customer Service
Online customer service submission form
northeast.aaa.com - Customer Service
Use this link to get help online
As a last, sometimes only, resort- AAA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AAA agent. This phone number is AAA's best phone number because 58,956 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-4357 include Cancel Service, Roadside Assistance, Make a Payment, Replacement Card, Question About Membership and other customer service issues. The AAA call center that you call into has employees from Indiana, California, Utah, Texas and is open Mon-Fri 8:30am-5pm ET according to customers. In total, AAA has 3 phone numbers. It's not always clear what is the best way to talk to AAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AAA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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