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AARP Customer Service

Phone Number & Contact Info

AARP's Best Phone Number

888-687-2277
Toll-free·Calls Customer Service·Most popular AARP number
Q:

How do I talk to a live human at AARP?

A:Press 1 at the first menu, then press 2, then 0.
Q:

Does AARP offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm EST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

AARP Customer Phone Numbers

Password Reset

866-839-0463
Toll-free · Mon-Fri 9am-7pm EST · Calling this AARP number should go right to a real human being · This call may be recorded for quality. Please hold for the next available representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AARP phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then press 2, then 0.
Here is how our research team describes the way the AARP phone system greets you: If you or the person you are calling about is an AARP member, press 1; otherwise, press 2.
Below are some clips we've found from AARP's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to AARP. This call may be recorded for quality. If you or the person you're calling about is an AARP member, say yes. Otherwise, say no. Are you interested in joining AARP? If you're interested in becoming an a a if you're interested in becoming an please hold for the next available representative. Our membership representatives currently assisting other callers. We appreciate your patience, and we'll answer your call in the order in which it was received."
Excerpt from a call with AARP
Friday, January 12, 2024 6:14 PM

The first phone menu

"Welcome to AARP. This call may be recorded for quality. If you or the person you're calling about is an AARP member, say yes.
If you if you or the person you're calling about is an AARP member, press one.
Otherwise, press two."
Excerpt from a call with AARP
Tuesday, February 27, 2024 7:34 PM

What are the hours and when should I call?

AARP operates the call center for this 888-687-2277 phone number Mon-Fri 7am-11pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 275 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AARP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AARP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AARP is Monday. The most busy day to call is Thursday, which averages 118% more phone calls by comparison. Again, this is based on a sample of 275 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call AARP

In summation, the best day to call AARP is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AARP staffs the call center well on Monday.

Why Customers Call AARP

If you have time to do a bit of reading before you call AARP, we recommend you read over some of our problem-specific articles.

What is AARP - MedicareRxPlan?

AARP - MedicareRxPlan is a prescription drug coverage program offered by AARP in partnership with various insurance providers. It is designed to complement the coverage provided by Medicare. This plan is exclusive to AARP members and provides access to a wide range of prescription drugs at affordable prices. MedicareRxPlan allows individuals to choose from different coverage options, including both standalone prescription drug plans (PDP) and Medicare Advantage with Prescription Drug plans (MA-PD). By enrolling in AARP - MedicareRxPlan, members can enjoy the convenience of home delivery for medications, access to an extensive network of pharmacies nationwide, and potential cost savings through negotiated pricing and discounts. It offers comprehensive coverage for various prescription needs and ensures that AARP members have affordable and reliable access to necessary medications.

Who is eligible for AARP - MedicareRxPlan?

To be eligible for AARP - MedicareRxPlan, one must meet certain criteria. Firstly, individuals must be 65 years or older or have a qualifying disability. Additionally, applicants must be United States citizens or permanent residents who have lived in the country for at least five consecutive years. Those with end-stage renal disease (ESRD) can also be eligible. It is worth noting that AARP - MedicareRxPlan is available nationwide. Therefore, regardless of one's state of residence, they can enroll in this plan as long as they meet the eligibility requirements. It is recommended for potential enrollees to review all the necessary information and consult with AARP representatives for personalized advice and guidance.

What are the benefits of being an AARP member?

As an AARP member, you enjoy a wide range of benefits. First and foremost, you gain access to valuable resources and information tailored to your needs as you navigate through the various stages of life. Moreover, membership provides exclusive discounts on a plethora of goods and services including travel, dining, entertainment, health care, and insurance. AARP also offers a variety of educational programs, workshops, and online courses to help you develop new skills or pursue lifelong hobbies. Stay connected through their online community and engage in meaningful discussions with fellow members. Additionally, membership grants you the opportunity to participate in advocacy efforts aimed at addressing issues important to older adults. With AARP, being a member not only ensures you stay informed and entertained but also empowered to live your best life.

Top AARP customer service problems

Click the link above to get answers to just about any AARP customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AARP, and their purpose. Are any of these similar to the reason you are trying to call?
Interested in membership: "I wanna become a member."
- From a call lasting 2m 39s , Apr 5, 2024 7:39 PM
Billing issue for AARP membership: "I need to stop that because I have no money."
- From a call lasting 7m 45s , Mar 5, 2024 1:58 PM
Request AARP number: "I just want to know what is my AARP number because I did not bring my card."
- From a call lasting 5m 54s , Mar 1, 2024 3:39 PM
Inquiring about cashing insurance policy: "I'd like to know the value of it and cash it."
- From a call lasting 5m 25s , Feb 29, 2024 9:48 PM
Membership renewal payment: "I sent a check last week for it."
- From a call lasting 3m 55s , Feb 29, 2024 6:57 PM
Follow-up on work program: "I called a couple weeks ago about the ASAP work program from home and still haven't heard back."
- From a call lasting 5m 27s , Feb 23, 2024 8:25 PM
Purchasing membership: "I wanna pay for a year."
- From a call lasting 16m 21s , Feb 21, 2024 4:15 PM
Inquiring about consumer cellular phones: "I heard that if I join AARP, I'm looking for a consumer cellular phone for my husband who has some memory loss."
- From a call lasting 6m 44s , Feb 14, 2024 6:07 PM
Membership fee inquiry: "What are the yearly fees for membership?"
- From a call lasting 1m 35s , Feb 8, 2024 9:20 PM
Membership payment concerns: "I paid twice already, in December and January, but it's not reflecting in my account."
- From a call lasting 35m 4s , Jan 22, 2024 9:22 PM

More AARP Customer Service Contacts

There are of course other ways to contact AARP customer service besides the phone. Below we list the best ones, by medium.

AARP Customer Service Live Chat

help.aarp.org - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AARP provides this option.

AARP Customer Service on Facebook / Messenger

Some customer service teams, like that of AARP, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

AARP Customer Help Desk / Web Support

aarp.org - Customer Service
Online customer service support
As a last, sometimes only, resort- AARP customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AARP's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AARP agent. This phone number is AARP's best phone number because 14,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-687-2277 include Discount Inquiry, I need a new card, Membership issue and other customer service issues. Rather than trying to call AARP first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or chat. In total, AARP has 2 phone numbers. It's not always clear what is the best way to talk to AARP representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AARP. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AARP. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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