A:Press 1 at the first menu, then press 2, then 0.You can also use our free service that can talk to AARP for you and report back.
Q:
Does AARP offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-11pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-7pm EST · Calling this AARP number should go right to a real human being · This call may be recorded for quality. Please hold for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AARP below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AARP phone number to document the phone system.
Here is how our research team describes the way the AARP phone system greets you: If you or the person you are calling about is an AARP member, press 1; otherwise, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then press 2, then 0.
Below are some clips we've found from AARP's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to AARP.
This call may be recorded for quality.
If you or the person you're calling about is an AARP member, say yes.
Otherwise, say no.
Are you interested in joining AARP?
If you're interested in becoming an a a if you're interested in becoming an please hold for the next available representative.
Our membership representatives currently assisting other callers.
We appreciate your patience, and we'll answer your call in the order in which it was received."
Excerpt from a call with AARP
Friday, January 12, 2024 6:14 PM
The first phone menu
"Welcome to AARP.
This call may be recorded for quality.
If you or the person calling about is an AARP member, say yes.
Otherwise, say no.
If you or the person you're calling about is an AARP member, press one.
Otherwise, press two."
Excerpt from a call with AARP
Wednesday, May 29, 2024 7:39 AM
What are the hours and when should I call?
AARP operates the call center for this 888-687-2277 phone number Mon-Fri 7am-11pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 364 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AARP call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AARP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AARP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AARP is Monday.The most busy day to call is Thursday, which averages 79% more phone calls by comparison.Again, this is based on a sample of 364 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call AARP is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this AARP number, but it is also the day with the shortest hold times.
Calling AARP's number is only effective five days a week, as the number does not result in any help outside of weekdays. When I called, I was surprised to find that the number is only available Monday through Friday, and the automated system doesn't even offer any help outside of those days.
Making matters worse is the fact that the system takes you through its automated menu as if it were a normal day, despite the fact that it's not going to give you any assistance. Upon dialing and getting confirmation that I had reached AARP, I was asked if I wanted English or Spanish.
I chose English, and the system next asked me if I was a member of AARP or if the person I was calling on behalf of was an AARP member. I said I was not, and the system then asked if I was interested in becoming a member of AARP. I said that I was, and the system then told me that nobody was available to take my call and I would have to try back another day. I waited to see if the system would take me to a help menu or offer me more information about AARP, but no such menu arrived. Instead, the system automatically hung up.
I then decided to test the number again to see if saying I was not interested in becoming a member would yield a different result. It did not; I was again told that I would need to call back on another day.
Based on this, I would not be likely to use this number if I needed assistance. Having to go through the system only to be unable to get assistance is a poor setup and doesn't suggest much efficiency on the part of AARP. It left a poor impression on me overall.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call AARP
If you have time to do a bit of reading before you call AARP, we recommend you read over some of our problem-specific articles.
AARP - MedicareRxPlan is a prescription drug coverage program offered by AARP in partnership with various insurance providers. It is designed to complement the coverage provided by Medicare. This plan is exclusive to AARP members and provides access to a wide range of prescription drugs at affordable prices. MedicareRxPlan allows individuals to choose from different coverage options, including both standalone prescription drug plans (PDP) and Medicare Advantage with Prescription Drug plans (MA-PD). By enrolling in AARP - MedicareRxPlan, members can enjoy the convenience of home delivery for medications, access to an extensive network of pharmacies nationwide, and potential cost savings through negotiated pricing and discounts. It offers comprehensive coverage for various prescription needs and ensures that AARP members have affordable and reliable access to necessary medications.
To be eligible for AARP - MedicareRxPlan, one must meet certain criteria. Firstly, individuals must be 65 years or older or have a qualifying disability. Additionally, applicants must be United States citizens or permanent residents who have lived in the country for at least five consecutive years. Those with end-stage renal disease (ESRD) can also be eligible. It is worth noting that AARP - MedicareRxPlan is available nationwide. Therefore, regardless of one's state of residence, they can enroll in this plan as long as they meet the eligibility requirements. It is recommended for potential enrollees to review all the necessary information and consult with AARP representatives for personalized advice and guidance.
No, there are no penalties for not enrolling in AARP - MedicareRxPlan. Medicare prescription drug coverage is optional, and individuals have the freedom to choose whether or not to enroll in a prescription drug plan. However, it is important to consider the potential consequences of not having this coverage. Without Medicare prescription drug coverage, individuals may face higher out-of-pocket costs for medications and may not have access to certain medications that they need. Additionally, if someone decides not to enroll in a prescription drug plan when they are first eligible, they may have to pay a late enrollment penalty if they choose to enroll at a later date, unless they have creditable prescription drug coverage through another source such as an employer.
Click the link above to get answers to just about any AARP customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AARP, and their purpose. Are any of these similar to the reason you are trying to call?
Gift card inquiry: "I want to order a gift card and learn how to redeem it."
- From a call lasting 2m 5s , Jul 13, 2024 2:00 PM
Membership status inquiry: "I'm calling to check on my membership status."
- From a call lasting 1m 59s , Jul 8, 2024 6:39 PM
Inquiring about fraud seminar: "I'm calling about the fraud seminar in Oklahoma, but it doesn't show that you can go and watch it anywhere in Tulsa, and I'm surprised by that."
- From a call lasting 24m 25s , Jul 2, 2024 4:58 PM
Password reset assistance: "I'm trying to renew it but it's not taking my password, and I'm trying to put a different one in."
- From a call lasting 38m 38s , Jul 2, 2024 4:11 PM
Updating contact information: "I really don't have a email I never used it, so I don't remember it."
- From a call lasting 9m 43s , Jul 2, 2024 1:26 PM
Interested in membership: "I wanna become a member."
- From a call lasting 2m 39s , Apr 5, 2024 7:39 PM
Billing issue for AARP membership: "I need to stop that because I have no money."
- From a call lasting 7m 45s , Mar 5, 2024 1:58 PM
Request AARP number: "I just want to know what is my AARP number because I did not bring my card."
- From a call lasting 5m 54s , Mar 1, 2024 3:39 PM
Inquiring about cashing insurance policy: "I'd like to know the value of it and cash it."
- From a call lasting 5m 25s , Feb 29, 2024 9:48 PM
Membership renewal payment: "I sent a check last week for it."
- From a call lasting 3m 55s , Feb 29, 2024 6:57 PM
More AARP Customer Service Contacts
There are of course other ways to contact AARP customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AARP provides this option.
Some customer service teams, like that of AARP, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- AARP customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AARP's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AARP agent. This phone number is AARP's best phone number because 14,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-687-2277 include Discount Inquiry, I need a new card, Membership issue and other customer service issues. Rather than trying to call AARP first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or chat. In total, AARP has 2 phone numbers. It's not always clear what is the best way to talk to AARP representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AARP. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AARP. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
