What is Mercari's return policy?

Asked 9 months ago
Mercari offers a buyer protection policy to ensure customer satisfaction. If you receive an item that significantly differs from the listing description or is damaged, you can request a return. Buyers have three days from the delivery date to initiate a return request through the app. The request must include clear photos demonstrating the issue. Once initiated, sellers have two days to respond and can either accept the return or provide a valid reason for denial. If sellers accept, buyers must ship the item back within five days with a tracking number. Upon successful return, Mercari issues a refund, including the original shipping cost. However, if sellers do not respond or the return is unjustifiably denied, buyers can escalate the case for Mercari's involvement to resolve the issue fairly.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

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