What happens if a buyer doesn’t receive their item?

If a buyer does not receive their item in the Mercari marketplace, there is a specific process that is typically followed. The first step for the buyer would be to check the tracking information provided by the seller. This information may help determine the status of the shipment and whether there have been any delays or issues during transit. If the tracking indicates that the item was marked as delivered but has not been received, the buyer should also consider the possibility of it being misplaced, stolen, or delivered to a wrong address. If the item is still missing after verifying the tracking details, the buyer should reach out to the seller through the Mercari app to discuss the situation. The seller may be able to provide additional information about the shipment or offer to assist in resolving the issue. If the situation remains unresolved, the buyer can request assistance from Mercari within the app. Mercari has policies in place to protect both buyers and sellers, and they typically encourage open communication between parties to reach a fair resolution. Additionally, buyers should be mindful of any specific timeframes for reporting issues related to non-receipt in order to ensure they are eligible for more options or support. For detailed information, it might be useful to look at the current web pages dedicated to resolving order issues.