Can I cancel an order on Mercari?

Asked 9 months ago
Yes, you have the ability to cancel an order on Mercari, but it must be done within a specific timeframe. After successfully placing an order, you can only cancel it within the first few hours before the seller ships the item. To initiate the cancellation process, go to your "My Orders" section, locate the relevant order, and select the option to cancel. Prompt action is crucial as once the item has been shipped, cancellation becomes unavailable, and you will need to proceed with the return process. Remember, cancellation for items purchased through the Mercari Now service is not possible, and it is advisable to communicate directly with the seller if you encounter any issues before pursuing cancellation.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Mercari?

If you need to call Mercari customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Mercari


Find a list of many popular Mercari questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call MercariMercari Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!