Stream Energy Customer Service

Phone Number & Contact Info

Stream Energy's Best Phone Number

866-447-8732
Toll-free·Calls Customer Service·Most popular Stream Energy number
Q:

How do I talk to a live human at Stream Energy?

A:Press 2 at the first menu, then press 2. Next, press 1, then press 5.
Q:

Does Stream Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Stream Energy Customer Phone Numbers

Texas Customer Service

888-685-7693
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 8am-5pm CST · This is number for Georgia gas service. Other number is for electricity only. · Report an outage or gas emergency, press 1; otherwise, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Stream Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then press 2. Next, press 1, then press 5.
Here is how our research team describes the way the Stream Energy phone system greets you: Report an outage or gas emergency, press 1; otherwise, press 2.
Below are some clips we've found from Stream Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Stream. To report an outage or gas emergency, press one. Otherwise, press two."
Excerpt from a call with Stream Energy
Tuesday, January 16, 2024 11:12 PM

The first phone menu

"Welcome to Stream. To report an outage or gas emergency, press one.
Otherwise, press two."
Excerpt from a call with Stream Energy
Tuesday, May 21, 2024 1:40 AM

After you press 2

"For Georgia, press one.
If you are an Illinois customer, please press two."
Excerpt from a call with Stream Energy
Monday, March 25, 2024 3:52 PM

What are the hours and when should I call?

Stream Energy operates the call center for this 866-447-8732 phone number Mon-Fri 8am-9pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 177 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Stream Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Stream Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Stream Energy is Sunday. The most busy day to call is Monday, which averages 456% more phone calls by comparison. Again, this is based on a sample of 177 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Stream Energy

In summation, the best day to call Stream Energy is Thursday.

Calling this Stream Energy Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 23, 2024

Getting through this number was actually really easy. I had no issues navigating the online system, nor did I have any problems with getting someone on the phone. When I called Stream Energy, I was first taken to the automated system, where I was asked whether I was calling to report a power outage or for some other reason.

If you're reporting an outage, you're told to press 1; otherwise, you can either press 2 or remain on the line. Next, I was asked if I was calling about service in Georgia or somewhere else. Although it seemed odd that it would single out Georgia when it also serves Texas and several mid-Atlantic states, I opted for Georgia.

I was then transferred to the next menu and asked why I was calling. I was given several options to choose from, including paying my bill and setting up services. I opted for setting up services and was connected to a representative within minutes. When connected, I said that I was going to be moving to a new address soon and wanted to make sure that I could get services set up.

She said that wouldn't be an issue and that I could get services set up before I moved into my address. I said that I didn't yet have an address, and she told me I would need an address before we could set up services. I asked if I should call back when I had an address, and she told me that I could either do that or I could have Stream call me back when I had an address. She added that I would need to make a deposit when I set up services, with the amount determined when my information was processed.

Based on this interaction, I would use this number if I needed assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Stream Energy

If you have time to do a bit of reading before you call Stream Energy, we recommend you read over some of our problem-specific articles.

What are the available Stream Energy plans?

Stream Energy offers a variety of energy plans to cater to different customer needs. At present, there are three main plans available: the Free Energy Program, the Simple & Secure Program, and the Budget Power Plan. The Free Energy Program allows customers to earn energy credits through referrals, helping them enjoy free electricity. The Simple & Secure Program offers a fixed-rate plan with a stable energy supply at competitive rates, providing peace of mind. The Budget Power Plan, on the other hand, provides customers with a flexible payment option by dividing the annual usage into 12 equal monthly payments. Stream Energy strives to offer choices that suit a range of preferences, ensuring that customers can find a plan that fits their lifestyle and budget.

What are the Stream Energy service areas?

Stream Energy provides its services in multiple states across the United States. The company currently offers its energy and wireless services in the following areas: Texas, Pennsylvania, New Jersey, New York, Maryland, Washington D.C., Delaware, and Illinois. In these service areas, Stream Energy offers competitive electricity and natural gas rates, as well as innovative wireless plans. With a focus on providing reliable and affordable energy solutions, Stream Energy aims to serve customers in both residential and commercial sectors. The company's commitment to expanding their service areas allows more customers to benefit from Stream Energy's reliable and sustainable energy options, along with their exceptional customer service.

How Do I Get a Bill Extension on My Stream Energy Bill?

Customers can get a bill extension on their Stream Energy bill if they are smart about it. Use the guide given above to help you get that extension. Paying your bill on time ensures that you receive uninterrupted electricity supply. If you have any issues, contact Stream Energy customer support for assistance.

Top Stream Energy customer service problems

Click the link above to get answers to just about any Stream Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Stream Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting service for Texas: "I want Texas, I asked for Texas."
- From a call lasting 2m 14s , May 31, 2024 4:48 PM
Unspecified issue: "My tits up, I should."
- From a call lasting 2m 30s , Mar 25, 2024 3:54 PM
Job search: "I am looking for a job."
- From a call lasting 1m 23s , Mar 25, 2024 3:52 PM
Inquiry about missing bill: "I'm a customer calling because I haven't received my bill yet."
- From a call lasting 4m 17s , Jan 31, 2024 2:32 PM
Bill review request: "I was just calling to do a review of my bill and how much it is."
- From a call lasting 7m 39s , Jan 30, 2024 6:44 PM
Inquiring about bonus status: "I spoke with a representative about the missing bonus from my solar panels last year."
- From a call lasting 3m 24s , Jan 9, 2024 2:48 PM

More Stream Energy Customer Service Contacts

There are of course other ways to contact Stream Energy customer service besides the phone. Below we list the best ones, by medium.

Stream Energy Customer Help Desk / Web Support

mystream.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Stream Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Stream Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Stream Energy agent. This phone number is Stream Energy's best phone number because 33,228 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-447-8732 include Cancel Service, Service Appointment, Meter Reading, Transfer Service, Setup Service and other customer service issues. The Stream Energy call center that you call into has employees from Texas and is open Mon-Fri 8am-9pm, Sat-Sun 9am-6pm ET according to customers. In total, Stream Energy has 2 phone numbers. It's not always clear what is the best way to talk to Stream Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Stream Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stream Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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