7-Eleven Customer Service

Phone Number & Contact Info

7-Eleven's Best Phone Number

Toll-free·Calls Customer Service·Most popular 7-Eleven number

How do I talk to a live human at 7-Eleven?

A:Press 1, then wait on the line until transferred to a representative.

Does 7-Eleven offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

7-Eleven Customer Phone Numbers

Corporate Offices

24 hours, 7 days · Calling this 7-Eleven number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this 7-Eleven phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then wait on the line until transferred to a representative.
Here is how our research team describes the way the 7-Eleven phone system greets you: 7Rewards or 7/11 app, press 1. Store or product feedback, press 2. 7Now app or delivery request, press 3. Franchise info, press 4. Speedway locations, please call 1-800-643-6948.
Below are some clips we've found from 7-Eleven's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling seven Eleven customer care. All calls may be recorded for quality assurance. Please listen carefully to the following menu options. For questions regarding Seven Rewards or the Seven Eleven app, press one. For store or product feedback, press two."
Excerpt from a call with 7-Eleven
Saturday, January 6, 2024 4:30 PM

The first phone menu

"Thank you for calling seven eleven care. All calls may be recorded for quality assurance. Please listen carefully to the following menu options. If your call is regarding a Speedway location, please press five. You can also visit w w w dot paperless employee dot com slash seven dash eleven.
For questions regarding seven rewards or the seven Eleven app, press one.
For store or product feedback, press two."
Excerpt from a call with 7-Eleven
Friday, May 10, 2024 2:19 PM

After you press 4

"For any questions concerning your employee w two four For seven eleven franchise opportunities, please press one.
For CCPA or other questions regarding the use of personal information, please press two."
Excerpt from a call with 7-Eleven
Monday, March 25, 2024 7:24 PM

What are the hours and when should I call?

7-Eleven operates the call center for this 800-255-0711 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 249 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 7-Eleven phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 7-Eleven staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call 7-Eleven is Sunday. The most busy day to call is Friday, which averages 277% more phone calls by comparison. Again, this is based on a sample of 249 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call 7-Eleven

In summation, the best day to call 7-Eleven is Monday.

Why Customers Call 7-Eleven

If you have time to do a bit of reading before you call 7-Eleven, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two 7-Eleven Accounts?

Managing multiple accounts can be burdensome. Merging two separate 7-Eleven accounts into one simplifies user experience within their loyalty program framework. Embracing this option ensures smoother management of rewards points, balances, and other perks while enjoying a more streamlined shopping experience at the convenience store chain.

Is there a 7-Eleven app available for download?

Yes, there is a 7-Eleven app available for download. The 7-Eleven app can be easily downloaded from both the Apple App Store and Google Play Store for free. This convenient app offers a range of features and benefits for customers. With the app, users can quickly locate nearby 7-Eleven stores, view their hours of operation, and access real-time fuel prices in participating locations. Additionally, customers can easily redeem coupons, special offers, and exclusive deals directly from the app. The 7-Eleven app also provides a seamless and secure way to pay for purchases through its built-in mobile payment options. Download now and make your 7-Eleven experience even more convenient and rewarding.

Are there job opportunities available at 7-Eleven?

Yes, 7-Eleven offers job opportunities for individuals interested in joining our team. We believe in providing employment opportunities to individuals from diverse backgrounds and experiences. Whether you are seeking part-time or full-time positions, we have various roles available. These positions range from store associates to management positions, offering opportunities for growth and advancement. 7-Eleven values its employees and provides a supportive work environment, along with training and development programs to enhance skills and knowledge. To explore current job openings, visit our website or contact your local 7-Eleven store for more information on how you can become a part of our team.

Top 7-Eleven customer service problems

Click the link above to get answers to just about any 7-Eleven customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to 7-Eleven, and their purpose. Are any of these similar to the reason you are trying to call?
Employment verification request: "I have been trying to get verification that I'm no longer an employee at the seven Eleven Corporation."
- From a call lasting 4m 59s , Mar 14, 2024 12:50 PM
Seeking HR assistance: "I need human resources, management is trying to unjustly take me off the schedule."
- From a call lasting 4m 31s , Mar 4, 2024 5:11 PM
Harassed by homeless person: "A homeless person harassed me at the ATM, asking to buy him liquor."
- From a call lasting 8m 3s , Feb 26, 2024 9:41 PM
Return policy inquiry: "I was trying to figure out what the policy on returns are for certain items in the store."
- From a call lasting 3m 21s , Feb 19, 2024 5:01 PM
Customer service complaint: "I need to address this because he needs to be either fired or have a long talk."
- From a call lasting 5m 26s , Feb 14, 2024 11:09 PM
Denied restroom access complaint: "I've been denied use of the bathroom at two of your stores."
- From a call lasting 14m 24s , Feb 13, 2024 3:06 AM
Unpaid wages inquiry: "I'm trying to get in touch with somebody at seven eleven, like, corporate so I can pay."
- From a call lasting 9m 48s , Feb 2, 2024 5:19 PM
Questions about paycheck: "I would like to know why I haven't received my paycheck yet."
- From a call lasting 5m 26s , Jan 6, 2024 4:30 PM

More 7-Eleven Customer Service Contacts

There are of course other ways to contact 7-Eleven customer service besides the phone. Below we list the best ones, by medium.

7-Eleven Customer Help Desk / Web Support

corp.7-eleven.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- 7-Eleven customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is 7-Eleven's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 7-Eleven agent. This phone number is 7-Eleven's best phone number because 11,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-0711 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call 7-Eleven first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 7-Eleven has 2 phone numbers. It's not always clear what is the best way to talk to 7-Eleven representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for 7-Eleven. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 7-Eleven. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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