iTunes Phone Number

Call iTunes customer service faster with GetHuman

  • Calls iTunes's Customer Service department
  • The average hold time is 38m
  • Hours are 24 hours, 7 dayss
  • The best time to call is 9:05am
  • Popular issues for this call center: Change Order, Dispute a Charge, Device Support, Refund a Charge, and Download Trouble.
  • Reach a live iTunes agent: Ask the automated voice to speak to a representative
  • What you hear when you call: Tell me, how can I help you today?

Calling iTunes Customer Care at 800-676-2775

Oct 16, 2023

Calling Apple was a fairly easy task, so I would definitely call them again. I had issues with my iTunes synching on my new iPad, but I was able to figure it out with the help of a customer service agent from Apple. It took me about 15 minutes in all to get the task taken care of, and only a few of those minutes were spent talking to the agent or on the directory tree. The other ten were in the queue to talk to someone, but I can understand why. 

This phone line is not a direct line to iTunes support, but instead, a general Apple helpline. There are literally hundreds of reasons why people could be calling Apple. Some people may need technical support with their phones, tablets or laptops, while others may need help with digital products. Apple offers support for Safari, its app store, and dozens of other digital things such as ebooks, music, etc. Therefore, its support services are probably almost always in high demand. With that in mind, 15 minutes isn't too bad for adequate customer support. 

When I first called, an automated voice stated, "Welcome to Apple; calls are recorded." It then went on to say, "I'm an automated system that can handle complete sentences, so tell me how I can help you." I then told it I needed help synching my iTunes account to my new tablet. It told me, "Support for iTunes and digital stores are available online. Please visit getsupport.apple.com. Would you like me to send that link to you?"

I told the automated voice no, and it asked, "How else can I help you?" I then said, "Talk to a customer support agent." It promptly repeated back, "Okay, I'll get you right over to our technical support to help with your iTunes question. Do I have your permission to send a confirmation message to your Apple devices?" 

I said yes, and then it asked what service I was calling about. I told it I needed help with iTunes again, and it said, "Let me get you someone to help you. Please hold for an Apple support advisor." It also offered me my choice of hold music, with choices that included classical, jazz, popular music or silence. 

I chose popular and listened to the theme song from Elemental. A second song started by Justin Beiber I think, and by the end of that one, someone picked up. It wasn't a bad experience at all. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Refuse to sign in my Apple ID and ask me to chat with support iTunes
I want cancel a subscirption purchased through you company. This is NOT a computer prob...
My phone messaged that it’s disabled and I can’t download anything from the App Store
Tried creating a new Itunes account to purchase music, etc. just now. ended up trying...
Can you please give me a phone number so I can talk to a human being I’ve contacted sev...
iTunes is trying to charge me £**.** and I don't know why.
I want to cancel my big ten plus subscription that was paid through Itunes.
I need help transferring my balance from the App Store to Apple Pay. I was told y’all c...
I need help transferring my balance or help figuring out what to do I need help right A...
The Saudi iTunes package was stolen in the amount of *** Saudi riyals, as soon as the u...
My iTunes says it is disabled how can I fix it ty

iTunes Customer Phone Number 800-676-2775 - Stats

Phone number to dial800-676-2775
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 dayss
Best time to dial9:05am
Average wait38 minutes
Current wait39 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication36%
Quality of help42%
Customer votes40,506
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

iTunes's Best Toll-Free/800 Customer Phone Number

This is iTunes's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iTunes agent. This phone number is iTunes's Best Phone Number because 389,370 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-2775 include Change Order, Dispute a Charge, Device Support, Refund a Charge, Download Trouble and other customer service issues. The iTunes call center that you call into has employees from Massachusetts, California and is open 24 hours, 7 dayss according to customers. In total, iTunes has 3 phone numbers. It's not always clear what is the best way to talk to iTunes representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to iTunes?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like iTunes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with iTunes, including email and their website / help desk. Visit our iTunes Customer Service page for more information.
iTunes Customer Service

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