Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.
It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.
Users contact Napster customer for a variety of reasons, including:
Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.
If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.
Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.
Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.
Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.
Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.
If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.
This is Rhapsody.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rhapsody.com agent. This phone number is Rhapsody.com's Best Phone Number because 4,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-597-5505 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Rhapsody.com we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Rhapsody.com has 1 phone number. It's not always clear what is the best way to talk to Rhapsody.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 866-597-5505 is Rhapsody.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Rhapsody.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Rhapsody.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.