Rhapsody.com Phone Number

Calling Rhapsody.com customer service faster by GetHuman

866-597-5505
Customer service
Current Wait: 54 mins (33m avg)
Hours: Mon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST; best time to call: 1:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 2 for billing or 3 for technical service OR keep pressing 0 until transferred
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Can't enter new visa debit card and add new visa debit card
I got a new phone and can't access my account. I have changed my password multiple times.
Need my service reconnected, I've paid my bill already
I paid for a subscription on ********** for ** months I am unsubscribe now and I just p...
Discuss invoice for $***.**
Well i rryed to get help with rhis problem and i cant get help. Thay send me all over t...
My service is not working I need somebody to talk to me as soon as possible
I paid subscription Dec. Jan. And haven’t been able to get into my account. I get not...
Need to cancel subscription please call ***-***-****. Ken Ditomaso
I'm trying to add my mom on my family plan even though I just subscribed by adding her...
Buenas tardes,**Estamos interesados en ser agregadores De distribuci*n directos de Rhap...
I got extra charge on my bill for $** and I never approve it
I have been being charged for and account for *.** through my pay pal I have never used...
Refunding my money canceling my subscription to an account I thought it was cancelled a...
Paid subscription but I’m not allowed to listen to music. It says my subscription is no...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Rhapsody.com's Phone-Based Customer Care

Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.

It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.

Why Do People Contact Rhapsody/Napster Customer Support?

Users contact Napster customer for a variety of reasons, including:

  • Assistance with setting up a subscription
  • Changing or canceling subscriptions
  • Technical support and troubleshooting
  • Billing inquiries
  • Reporting identity theft and hacking
  • Assistance with using features, particularly at the Premier level of service

Best Practices for Contacting Rhapsody/Napster Customer Service

Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Contacting Rhapsody/Napster Customer Service?

Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.

What Kind of Issues can Rhapsody/Napster Customer Service Representative Resolve?

Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.

What Can't Be Resolved by Rhapsody/Napster Customer Service?

Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.

Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.

What Should You Do If You Have an Unsuccessful Interaction with Rhapsody/Napster?

If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.

  • Review your conversation with customer service and try to determine whether there are any identifiable areas of miscommunication or misinterpretation. You'll need to know about these before you re-contact Napster.
  • Start another live chat or send another email and explain that this is your second request for help. Describe what went wrong with your first conversation and make clear what you are trying to achieve.
  • If a second live chat doesn't work, try connecting with customer support another way. If you used live chat at first, switch to email, if email doesn't work, try live chat.
  • Another option is to reach out to Napster customer service via the company's social media platforms. They may have a separate set of specialists monitoring these accounts and these agents may be able to help.

Customer Number 866-597-5505 - by the Numbers

Phone number to dial866-597-5505
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST
Best time to dial1:15pm
Navigate phone maze to a humanPress 2 for billing or 3 for technical service OR keep pressing 0 until transferred
Average wait
Current wait54
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication80%
Quality of help74%
Customer votes330
Information last updatedSat Jun 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Rhapsody.com's Best Toll-Free/800 Customer Phone Number

This is Rhapsody.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rhapsody.com agent. This phone number is Rhapsody.com's Best Phone Number because 4,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-597-5505 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Rhapsody.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rhapsody.com has 1 phone number. It's not always clear what is the best way to talk to Rhapsody.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Rhapsody.com - by phone or otherwise

While 866-597-5505 is Rhapsody.com's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Rhapsody.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.

What is GetHuman's Relationship to Rhapsody.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Rhapsody.com Contact Info

More Company Phone Numbers

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!