Netgear Phone Number

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888-638-4327
Customer service
Current Wait: 122 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
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Reasons customers like you called recently

Router stopped working in less than a year of use. It's an AC****, I bought on fingerhu...
Need to extend reception of WiFi further than a box of the tri-band mesh WiFi system ca...
Orbi router device not located or recognized during set up.
Can’t login to routerlogin.net. Forgot my password and the answers to the security ques...
SOS got * minute case number ********
New Wifi nighthawk ac**** model r**** router not connecting to internet
I have a NetGear C**** modem router. The upstream light is flashing. I have tried reset...
configuring netgear router as a second router LAN TO LAN
Got a new router and the admin portal says “cable connection in progress.” I think I ne...
When are you going to release a firmware update to fix the dns issue the current one ha...
I need some advice on which Netgear router is appropriate for my needs. These routers r...
unable to connect to wifi
My router doesn’t see other devices it’s blocking them and it wasn’t doing it before
I would like to test my Netgear router. We have been having issues with our internet an...
how to hook up nighthawk router as a WIFI extender
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Netgear's Phone-Based Customer Care

Netgear is a major manufacturer and seller of computer networking products, including Wi-Fi systems, network storage hardware and VPN firewalls. As a major player in the computer networking industry, it isn't surprising that Netgear gets a lot of requests for customer service.

Why Do People Call Netgear Customer Support?

People call Netgear customer support for a range of reasons, including:

  • Obtaining product information
  • Placing orders
  • Asking for a status on orders
  • Billing inquiries
  • Technical support and troubleshooting
  • Requesting warranty service

It should be noted that Netgear provides customer support for products for the first 90 days after the day of purchase. If you want extended customer service, you'll have to pay for one of its premium subscription plans.

Best Practices for Calling Netgear Customer Service

There are several things you can do to help ensure that your call to Netgear customer service is handled quickly and professionally:

  • First, make sure that your product is within the 90-day window for free customer service or that you have a Netgear premium service subscription.
  • Next, gather the information you'll need for your call. This includes the product name, model and serial number, relevant billing statements and any previous correspondence between you and Netgear regarding your issue.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have pen and paper handy so that you can take notes during the call.

How do Consumers Feel About Calling Netgear Customer Service?

Customers seem to be generally satisfied with the quality of support provided by Netgear customer service. They are, however, often upset that no support is provided after 90 days, unless one subscribes to the premium option.

What Kind of Issues can a Netgear Customer Service Representative Resolve?

Netgear phone-based customer service representatives can resolve many issues, including product ordering assistance, providing product information, order status checks, basic troubleshooting and arranging for product returns or repairs.

What Can't Be Resolved With a Call to Netgear Customer Service?

If your hardware or software is incompatible with Netgear products, keep in mind that a customer service representative can troubleshoot and suggest workarounds. However, he or she can't resolve all technical issues involving incompatibilities. You may have to make some changes in your current set-up or return your Netgear product.

What Should You Do If You Have an Unsuccessful Call with Netgear?

If you get off the phone with Netgear and feel frustrated because you were not offered an acceptable resolution, or you feel that your questions were not answered appropriately, don't fret. You may still have options.

  • First, take out the notes you took during your call. Look them over: You may be able to identify where a miscommunication took place. When you can identify an area of misunderstanding, you'll be able to point these out during your next conversation with Netgear customer support.
  • Next, call back. The next representative you speak to may have more training, better training or more experience. He or she may be able understand your issue and deal with it appropriately.
  • If a second call isn't enough to take care of your issue, try getting in touch another way. Netgear offers email and live chat support to its customers. Using one of these methods provides you with a record of your conversation, something that can be useful if you have to escalate your case.
  • If you are past your 90-day window for free customer service, or your premium customer support subscription isn't working for you either, consider joining the Netgear community forum. This forum includes experienced users of Netgear products who may be able to help you resolve your issue.

Customer Number 888-638-4327 - by the Numbers

Phone number to dial888-638-4327
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:30pm
Navigate phone maze to a humanKeep pressing 1
Average wait
Current wait122
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication76%
Quality of help55%
Customer votes4,567
Information last updatedSun Sep 12 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Netgear's Best Toll-Free/800 Customer Phone Number

This is Netgear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netgear agent. This phone number is Netgear's Best Phone Number because 21,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-638-4327 include Device Setup, Inquire About a Product, Refund a Charge, Account Access, Device Support and other customer service issues. The Netgear call center that you call into has employees from Mexico, New York, Texas, Pennsylvania and is open 24 hours, 7 days according to customers. In total, Netgear has 1 phone number. It's not always clear what is the best way to talk to Netgear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Netgear - by phone or otherwise

While 888-638-4327 is Netgear's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Netgear please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Netgear.

What is GetHuman's Relationship to Netgear?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Netgear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Netgear Contact Info

All Netgear contacts
Netgear Phone NumberBEST
Netgear Help Desk
General customer information

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