Netgear Phone Number

Calling Netgear customer service faster by GetHuman

888-638-4327
Customer service
Current Wait: 122 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
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Reasons customers like you called recently

Help connecting wifi extender
Need help to connect router
defective product under warranty want to get a replacement
My R****P router has been set twice to shut the Wi-Fi off at midnight and then turn it...
I don't know how to set up my router
My wifi connection keeps crashing.
Need to increase internet speed.
I’ve called wanting to speak with a supervisor. I can’t get the equipment to work, I wa...
I have a Netgear R**** router and a Netgear cm*** modem win ExpressVPN. I was having is...
I am trying to activate my netgear wifi extender and provided guidance is not helping
Cannot get internet connection, even with nighthawk app, we have been trying for *days...
Intermittent Wi-Fi connection. Show me how to correct it. I have rebooted the modem and...
I can not set up my wifi extender
i cannot get the password to work on my WIFI router. i entered the supplied password a...
what's the difference between Armor and bitdefender? I have the nighthawk AX* router wh...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Netgear's Phone-Based Customer Care

Netgear is a major manufacturer and seller of computer networking products, including Wi-Fi systems, network storage hardware and VPN firewalls. As a major player in the computer networking industry, it isn't surprising that Netgear gets a lot of requests for customer service.

Why Do People Call Netgear Customer Support?

People call Netgear customer support for a range of reasons, including:

  • Obtaining product information
  • Placing orders
  • Asking for a status on orders
  • Billing inquiries
  • Technical support and troubleshooting
  • Requesting warranty service

It should be noted that Netgear provides customer support for products for the first 90 days after the day of purchase. If you want extended customer service, you'll have to pay for one of its premium subscription plans.

Best Practices for Calling Netgear Customer Service

There are several things you can do to help ensure that your call to Netgear customer service is handled quickly and professionally:

  • First, make sure that your product is within the 90-day window for free customer service or that you have a Netgear premium service subscription.
  • Next, gather the information you'll need for your call. This includes the product name, model and serial number, relevant billing statements and any previous correspondence between you and Netgear regarding your issue.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have pen and paper handy so that you can take notes during the call.

How do Consumers Feel About Calling Netgear Customer Service?

Customers seem to be generally satisfied with the quality of support provided by Netgear customer service. They are, however, often upset that no support is provided after 90 days, unless one subscribes to the premium option.

What Kind of Issues can a Netgear Customer Service Representative Resolve?

Netgear phone-based customer service representatives can resolve many issues, including product ordering assistance, providing product information, order status checks, basic troubleshooting and arranging for product returns or repairs.

What Can't Be Resolved With a Call to Netgear Customer Service?

If your hardware or software is incompatible with Netgear products, keep in mind that a customer service representative can troubleshoot and suggest workarounds. However, he or she can't resolve all technical issues involving incompatibilities. You may have to make some changes in your current set-up or return your Netgear product.

What Should You Do If You Have an Unsuccessful Call with Netgear?

If you get off the phone with Netgear and feel frustrated because you were not offered an acceptable resolution, or you feel that your questions were not answered appropriately, don't fret. You may still have options.

  • First, take out the notes you took during your call. Look them over: You may be able to identify where a miscommunication took place. When you can identify an area of misunderstanding, you'll be able to point these out during your next conversation with Netgear customer support.
  • Next, call back. The next representative you speak to may have more training, better training or more experience. He or she may be able understand your issue and deal with it appropriately.
  • If a second call isn't enough to take care of your issue, try getting in touch another way. Netgear offers email and live chat support to its customers. Using one of these methods provides you with a record of your conversation, something that can be useful if you have to escalate your case.
  • If you are past your 90-day window for free customer service, or your premium customer support subscription isn't working for you either, consider joining the Netgear community forum. This forum includes experienced users of Netgear products who may be able to help you resolve your issue.

Customer Number 888-638-4327 - by the Numbers

Phone number to dial888-638-4327
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:30pm
Navigate phone maze to a humanKeep pressing 1
Average wait
Current wait122
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication81%
Quality of help60%
Customer votes4,572
Information last updatedThu Apr 15 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Netgear's Best Toll-Free/800 Customer Phone Number

This is Netgear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netgear agent. This phone number is Netgear's Best Phone Number because 21,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-638-4327 include Inquire About a Product, Device Setup, Refund a Charge, Device Support, Account Access and other customer service issues. The Netgear call center that you call into has employees from Mexico, New York, Texas, Pennsylvania and is open 24 hours, 7 days according to customers. In total, Netgear has 1 phone number. It's not always clear what is the best way to talk to Netgear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Netgear - by phone or otherwise

While 888-638-4327 is Netgear's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Netgear customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Netgear please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Netgear.

What is GetHuman's Relationship to Netgear?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Netgear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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