Netgear is a major manufacturer and seller of computer networking products, including Wi-Fi systems, network storage hardware and VPN firewalls. As a major player in the computer networking industry, it isn't surprising that Netgear gets a lot of requests for customer service.
Why Do People Call Netgear Customer Support?
People call Netgear customer support for a range of reasons, including:
It should be noted that Netgear provides customer support for products for the first 90 days after the day of purchase. If you want extended customer service, you'll have to pay for one of its premium subscription plans.
Best Practices for Calling Netgear Customer Service
There are several things you can do to help ensure that your call to Netgear customer service is handled quickly and professionally:
How do Consumers Feel About Calling Netgear Customer Service?
Customers seem to be generally satisfied with the quality of support provided by Netgear customer service. They are, however, often upset that no support is provided after 90 days, unless one subscribes to the premium option.
What Kind of Issues can a Netgear Customer Service Representative Resolve?
Netgear phone-based customer service representatives can resolve many issues, including product ordering assistance, providing product information, order status checks, basic troubleshooting and arranging for product returns or repairs.
What Can't Be Resolved With a Call to Netgear Customer Service?
If your hardware or software is incompatible with Netgear products, keep in mind that a customer service representative can troubleshoot and suggest workarounds. However, he or she can't resolve all technical issues involving incompatibilities. You may have to make some changes in your current set-up or return your Netgear product.
What Should You Do If You Have an Unsuccessful Call with Netgear?
If you get off the phone with Netgear and feel frustrated because you were not offered an acceptable resolution, or you feel that your questions were not answered appropriately, don't fret. You may still have options.
This is Netgear's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netgear agent. This phone number is Netgear's Best Phone Number because 21,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-638-4327 include Device Setup, Inquire About a Product, Refund a Charge, Account Access, Device Support and other customer service issues. The Netgear call center that you call into has employees from Mexico, New York, Texas, Pennsylvania and is open 24 hours, 7 days according to customers. In total, Netgear has 1 phone number. It's not always clear what is the best way to talk to Netgear representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-638-4327 is Netgear's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Netgear please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Netgear.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Netgear. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.