Ikea Customer Service

Phone Number & Contact Info

Ikea's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ikea number

How do I talk to a live human at Ikea?

A:Must choose an option 1-4.

Does Ikea offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 9am-10pm EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 52 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Ikea Customer Phone Numbers

Member Services

Toll-free · Mon-Sun 9am-10pm EST · Press 3, then 0# each time it asks for your zip code · For purchasing for your business, press 1. For stock, order status, store hours, gift card balance, and store locations, press 2. For support to buy, press 3. For support after you purchase, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ikea phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4.
Here is how our research team describes the way the Ikea phone system greets you: For purchasing for your business, press 1. For stock, order status, store hours, gift card balance, and store locations, press 2. For support to buy, press 3. For support after you purchase, press 4.
Below are some clips we've found from Ikea's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hey. And welcome to IKEA. IKEA is committed to protect and respect your privacy. Please read the privacy policy on IKEA dot com so that you can see why and how we collect data from you and how it will be used by us. If you are purchasing for your business, press one. For stock availability, order status, store hours, spare parts, and to check the balance on an IKEA gift card, press two."
Excerpt from a call with Ikea
Wednesday, January 17, 2024 12:20 AM

The first phone menu

"Hey. Welcome to IKEA. IKEA is committed to respect and protect your privacy. You can find the privacy policy on IKEA dot com is for additional information on how and why we collect data as well as how it will be used by us.
If you are purchasing for your business or if you are an IKEA business customer, press eight.
If you need help with purchasing products, services, or payment options, press two."
Excerpt from a call with Ikea
Tuesday, May 28, 2024 8:48 PM

After you press 2

"For assistance after your purchase or delivery support, press if you need assistance making a purchase, press one.
To check stock, press two.
For IKEA store information, including opening hours, press three.
For anything else, press four."
Excerpt from a call with Ikea
Monday, April 1, 2024 7:15 PM

What are the hours and when should I call?

Ikea operates the call center for this 888-888-4532 phone number Mon-Sun 9am-10pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 242 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ikea phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ikea staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ikea is Sunday. The most busy day to call is Monday, which averages 92% more phone calls by comparison. Again, this is based on a sample of 242 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Ikea

In summation, the best day to call Ikea is Wednesday.

Calling this Ikea Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jun 24, 2024

Even though Ikea encourages callers to check out its online chatbot for assistance, it's actually very easy to get assistance when you call Ikea for help. When I called, I was first told that working with the online chatbot was the best way to get help and asked if I wanted to get a link to the chatbot. I opted not to do so, instead choosing to wait to see if I could get someone on the phone.

I was then taken to a menu, which asked me for the purpose of my call. I was given a choice of getting help with kitchen-specific items, getting help with an existing order or asking any other kind of question. I chose the third option, and I was again told that I could go online to get assistance. But about a minute after making my selection, I was connected with a representative, who asked how my day was going and asked how she could assist.

I said that I was going to place an order on Ikea's website, and I wanted to know what kind of timeline I had to make a return if it wasn't the right choice for my needs. She told me that would depend on what the item was and whether or not it was open. If the item had been opened, I would have 180 days from the date of purchase to make a return. If I had not opened the item, I had up to one full year to make a return. She also told me that mattresses were an exception, and I could only return a mattress within 90 days.

Based on this, I would definitely use this number if I needed help from Ikea. I found it very easy to get assistance and quickly moved through the system to get someone on the phone, making for an enjoyable experience.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Ikea

If you have time to do a bit of reading before you call Ikea, we recommend you read over some of our problem-specific articles.

What is Ikea's return policy?

Ikea's return policy allows customers to return unused and unopened products within 365 days of purchase, accompanied by a valid receipt or proof of purchase. If the product is deemed to be in good condition, customers can receive a full refund using the original form of payment. However, if the product is opened or used, a refund may still be granted but at a reduced amount. Additionally, for larger items like furniture and appliances, Ikea offers a Pick-up and Order (PICK-UP) service, which allows customers to return or exchange these items within 14 days of purchase. To facilitate returns, customers are advised to bring the product and all its components along with the original packaging. Certain exceptions and exclusions may apply, so it's recommended to consult Ikea's return policy on their website or contact their customer service for further assistance.

What is Ikea's warranty policy?

At Ikea, we value the satisfaction of our customers, which is why we offer a comprehensive warranty policy. Our warranty covers all manufacturing defects and functional faults for a specific period, varying between products. For most furniture items, such as sofas, beds, and tables, we provide a ten-year warranty, ensuring their longevity and quality. However, our warranty does not cover wear and tear, normal usage, or self-assembly products after their assembly, unless the item is found to be faulty upon delivery. For electronics and appliances, the warranty varies between one and five years, depending on the product. In the case of any issue covered by the warranty, we offer either a replacement part, repair, or refund, and our customer support team is always ready to assist with inquiries and solutions.

What are the accepted payment methods at Ikea?

At Ikea, we offer multiple convenient payment methods for your shopping experience. We gladly accept major credit and debit cards including Visa, Mastercard, and American Express. If you prefer a more flexible option, we also accept payments made through the Ikea Projekt credit card, allowing you to finance your purchases with special financing offers. Additionally, customers can choose to use the Ikea Gift Card, providing a hassle-free and easy way to make payments. For those who prefer contactless payments, we gladly accept mobile payment options such as Apple Pay and Google Pay. Rest assured, Ikea aims to cater to your preferred payment choice to make your shopping experience seamless and enjoyable.

Top Ikea customer service problems

Click the link above to get answers to just about any Ikea customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ikea, and their purpose. Are any of these similar to the reason you are trying to call?
Missing replacement parts: "I had some replacement parts requested for an order that I didn't receive them with my order, and I was checking the status."
- From a call lasting 25m 58s , Jul 2, 2024 10:38 PM
Damaged chair replacement: "My order was delivered yesterday, and everything was good except there was one chair, the top of the chair like, the screws busted in it."
- From a call lasting 19m 59s , Jun 19, 2024 3:55 PM
Inquire about stock availability: "I was trying to find out when a certain mattress is going to be in stock in the closest store to where I live."
- From a call lasting 10m 6s , Apr 28, 2024 12:35 AM
Delivery inquiry assembly: "I got a message about delivery, but it didn't mention assembly which I was told involves paying in cash when the item arrives."
- From a call lasting 45m 41s , Apr 4, 2024 10:54 PM
Ordering cabinet with assembly: "I want to buy a cabinet, but I need help assembling it and having it delivered as a senior citizen."
- From a call lasting 8m 8s , Apr 1, 2024 7:15 PM
Ordering trouble: "I need help with ordering."
- From a call lasting 1m 53s , Mar 23, 2024 7:54 PM
Lost credit card at store: "Last Wednesday, I came to IKEA, and I think I lost my credit card."
- From a call lasting 4m 28s , Mar 9, 2024 3:39 AM
Check item availability: "I need to find out if the item I purchased online is available for pickup at the store location."
- From a call lasting 3m 10s , Feb 12, 2024 10:09 PM
Issue with delivery scheduling: "I ordered kitchen cabinets online, but had issues when trying to schedule delivery."
- From a call lasting 1m 34s , Jan 29, 2024 2:27 PM
Issue with unavailable items: "I added items to my bag, but now it says they're not available for delivery."
- From a call lasting 3m 19s , Jan 29, 2024 2:23 PM

More Ikea Customer Service Contacts

There are of course other ways to contact Ikea customer service besides the phone. Below we list the best ones, by medium.

Ikea Customer Service Live Chat

ikea.com - Customer Service
Click "Ask Anna" for automated chat answers
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ikea provides this option.

Ikea Customer Help Desk / Web Support

ikea.com - Customer Service
Online customer service support
ikea.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ikea customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ikea's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ikea agent. This phone number is Ikea's best phone number because 142,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-888-4532 include Contact customer support, Delivery issue, Cancel order, Wrong Item received, Item missing and other customer service issues. The Ikea call center that you call into has employees from Texas, Arizona, Scotland and is open Mon-Sun 9am-10pm ET according to customers. In total, Ikea has 2 phone numbers. It's not always clear what is the best way to talk to Ikea representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ikea. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ikea. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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