Ikea Customer FAQ

Top Answers & How-to Guides

What is Ikea's Phone Number?

The question we are asked most often is about how to talk to Ikea customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Ikea offer assembly services for purchased items?

Yes, Ikea offers assembly services for purchased items. We understand that not everyone has the time, tools, or desire to assemble...
Ask any question you have about Ikea customer service, get an answer now.

Recent Ikea Customer Questions

need farlov seat cushion replacement

Unfortunately, Ikea does not sell separate Farlov seat cushion replacements. If you have wear and tear or damage on your Farlov seat cushion, you may need to consider purchasing a whole new Farlov sofa or armchair. Alternatively, you can also look for third-party vendors or companies and check if they sell replacement cushions that fit Ikea furniture, including the Farlov series.
Asked May 15, 2024 2:25 PM

I live in the US and want to purchase a gift card for someone living in Sweden. How do I do that?

You can purchase an IKEA gift card from any of IKEA's retail locations in the United States. However, it's important to note that IKEA gift cards are only valid in the country where they were purchased. Therefore, if you buy a gift card in the US, it won't be usable in Sweden. You would need to purchase the gift card in Sweden for it to be used there. You may want to consider other ways of gifting, such as ordering items online for your friend and having them delivered directly to their address in Sweden.
Asked May 14, 2024 2:44 PM

Status of my case, I'm waiting for an email about a refund and a coupon. This is from a previous chat.

I'm sorry, but as an FAQ response service, we don't have the ability to check individual case status or personal account information. We recommend logging into the Ikea website and checking your account for updates on your refund and coupon status. If you're awaiting an email, it might also be beneficial to check your spam or junk mail folders.
Asked Mar 28, 2024 4:15 PM

how do i reorder an old order. my account history shows a delivery from last year (order no.1291993249) how do i reorder the item? The order was for re-useable plastic bags

To reorder an old order from Ikea, you can go through your previous orders list and find the specific product details. You'll need the name or product number to search for the item on the Ikea website or in the store. Once you have found the item, just add it to your shopping cart and proceed to checkout. Unfortunately, there isn't an automatic "reorder" button, so you will have to manually find and purchase the item again. Please note the availability of items can vary and some items may be discontinued or out of stock.
Asked Mar 1, 2024 11:48 PM

Help me with my Ikea customer service issue

Gift Cards

How Do I Use My Ikea Gift Card for My Purchase?

If you have an IKEA gift card, you need to know how to use it to buy things from the IKEA website or a brick-and-mortar IKEA store....

What Do I Do If My Ikea Gift Card Balance Won't Load?

If the IKEA gift card tool isn't working properly, you should fix the problem before buying anything with it again. If the tool can't...

How Do I Check the Balance on My Ikea Gift Card?

There are three ways to check your IKEA gift card balance. You can call Customer Service, visit an IKEA retail store or check the balance...

How Do I Request a Refund to a Gift Card from Ikea?

Ikea is a global brand that offers furniture and other goods that the consumer must assemble. You can find treasures for the home,...

How Do I Buy a Gift Card from Ikea?

IKEA gift cards can be purchased in both physical and digital formats. Visit the gift card page on the official IKEA website and click...

How Do I Send Someone a Ikea Gift Card?

If you have a friend or family member who loves IKEA, sending them a gift card is easy using one of the three methods available. You...

Order Tracking

How Do I Track My Ikea Order?

When you place an order from IKEA, they will provide you with an order tracking number. However, it may take some time for the tracking...

How Do I Track My Order from Ikea?

Learn how to track an order from a recent purchase with Ikea and find out when it's going to be delivered

Returns and Refunds

How do I return something for a refund to Ikea?

Ikea offers a generous returns policy where customers can return new and unopened items within 365 days for a full refund. There are...

How Do I Cancel an Order with Ikea?

You can easily cancel an order from Ikea or reschedule a delivery with these helpful tips.

How Do I Let Ikea Know About a Problem with My Order?

IKEA is usually faced with many orders and other logistical issues every day. This means that sometimes, a problem may occur with your...

What do I do if my Ikea delivery is missing items?

If you have missing IKEA items in your shipment, open all boxes to check for multiple items. Some items may be in different shipments...

Customer Support

What do I do if I need help finding an item with Ikea?

Customers are recommended to check product availability on the IKEA app or website before visiting a local store. If the desired item...

Return Policy

What is Ikea's return policy?

Ikea's return policy allows customers to return unused and unopened products within 365 days of purchase, accompanied by a valid receipt...

Payment Methods

What are the accepted payment methods at Ikea?

At Ikea, we offer multiple convenient payment methods for your shopping experience. We gladly accept major credit and debit cards including...


Does Ikea offer installation services?

Yes, Ikea offers installation services for various products. Their professional team can assist customers with the installation of...

Does Ikea offer assembly services for purchased items?

Yes, Ikea offers assembly services for purchased items. We understand that not everyone has the time, tools, or desire to assemble...

Online Purchases

Can I purchase Ikea products online?

Yes, you can definitely purchase Ikea products online. Ikea offers a convenient and user-friendly online shopping experience for its...

Warranty Policy

What is Ikea's warranty policy?

At Ikea, we value the satisfaction of our customers, which is why we offer a comprehensive warranty policy. Our warranty covers all...
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