How Do I Let Ikea Know About a Problem with My Order?
In a nutshell: If you have an issue with your IKEA order, the first step is to visit the IKEA website. Click on the three horizontal lines in the upper-right corner to open the drop-down menu, select the English version
Introduction
Whether you have a missing product, a damaged item, or another issue with your IKEA order, understanding what to do if it happens can allow you to get a faster resolution from the company.
What You'll Need
Cell phone
Visit the IKEA Website
Go to the IKEA website.
Open the Drop-Down Menu
Locate the three horizontal lines in the upper-right corner of IKEA’s homepage. Click on them to open the drop-down menu.
Prepare to Visit the English Version Website
In the drop-down menu, underneath “Go Shopping,” it should say, “Store: IKEA.us (en)” to indicate that you want to use the English version of the website.
Click “Go Shopping"
Click “Go Shopping" to visit the English version of the IKEA website.
Open the Drop-Down Menu
Locate the three horizontal lines in the upper-right corner of the page. Click on them to open the drop-down menu.
Locate the Support Section
Locate the section on the drop-down menu that says “Services & support.” Click on the right-pointing arrow.
Find the "Customer Service" Section
Locate the section that says "Customer service" and click on it.
Find the Search Bar
Scroll down on the “Customer Service” page until you get to the search bar. It will say “Type your question here (no numbers).”
Put in Your Search Term
Type “order problem” into the search field and press enter.
Read Your Options
Several topics will pop up underneath the search bar. Review the topics until you find the one that’s relevant to your issue, such as ”I got the wrong item in my order, what can I do?,” “Order incomplete,” and “The assembly instructions are missing from the package. Where can I find them?” Click on the topic that pertains to your problem.
Read the Page
Read through the page about your issue and try the recommended suggestions. If you’ve already tried what’s mentioned or need further assistance, move on to the next step.
Contact IKEA Customer Support
If you need further help, contact IKEA customer service.
Conclusion
If you've encountered an issue with your IKEA order, don't hesitate to contact their customer service team. Make sure you provide precise details about the issue to ensure they can rectify the situation as quickly as possible.
Further questions?
Solutions to similar problems
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