What do I do if my Ikea delivery is missing items?

In a nutshell: If you have missing IKEA items in your shipment, open all boxes to check for multiple items. Some items may be in different shipments or sent on different dates. Track orders online using your order number

Jeff Whelpley is the editor / author responsible for this content.
May 10, 2024

Introduction

When you have missing IKEA items in your shipment, open all the boxes first to check if multiple items might be in one box. You can also check the status of your orders to determine if some might still be processed or out for delivery. Depending on availability, some items you purchased may be in different shipments or sent on different dates. Other items may have a different delivery method. Don't worry, you can track your deliveries online. We'll help you how to track orders and what to do when they're indeed missing.

Go to the Track and Manage My Order Page

Enter your order number, which contains 9 or 10 digits. You'll also need the email address or phone number associated with your IKEA account.

What do I do if my Ikea delivery is missing items? (Step 1)

Log in to Your Account

You can also see your complete purchase history by signing in to your account. Just enter your mobile number or email to get a one-time code, or log in with a password.

What do I do if my Ikea delivery is missing items? (Step 2)

Check the Order Status

You can check if the order is still being processed, in transit or out for delivery. Contact IKEA only when it says the order has been delivered and you can confirm it's missing.

If there are missing items, you have up to 72 hours to report them and request a refund or a replacement. You can do this in the "track and manage my order" section. If it has been more than 72 hours, contact IKEA right away.

What do I do if my Ikea delivery is missing items? (Step 3)

Visit the Closest IKEA Store

Don't forget to bring your order confirmation number for the missing items. Also, you might want to check if your item is available before going to the store. If you can't make it to the store, you can also visit IKEA's contact page to speak to a customer service representative.

Contact IKEA

Use this link: https://www.ikea.com/ca/en/customer-service/contact-us/

Scroll down to Start Chat or connect with them via social media.

What do I do if my Ikea delivery is missing items? (Step 5)

Conclusion

IKEA can also process a refund or a replacement if the item is no longer available. You can process the refund online or by visiting the closest IKEA store. Feel free to also contact IKEA if you have other concerns; just keep your order number handy for a quick resolution. The Customer Support is always ready to help out.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What do I do if my Ikea delivery is missing items?

Why does GetHuman Write How-to Guides for Ikea Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ikea in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Ikea delivery is missing items? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Ikea

Asked 5 years ago
Updated a month ago
Viewed 3,208,263 times
Ikea
ikea replacement part
Missing Item
delivary issues
file a complaint
problem with delivary
Missing Item
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!