How do I return something for a refund to Ikea?

In a nutshell: Ikea offers a generous returns policy where customers can return new and unopened items within 365 days for a full refund. There are some exceptions to this policy such as electrical appliances, food items, custom-made items, and plants. Damaged items will also be refused. Customers can return mattresses if they are too firm or too soft, as long as the mattress is not damaged. To process a return, customers can log into their Ikea account using the associated email address. Alternatively, they can visit the returns page and enter the order or receipt number. After initiating the return, customers will need to provide details about the products being returned and the reason for the return. Additional assistance can be obtained by contacting Ikea's customer support through email, phone, WhatsApp, or social media. The 365-day return policy does not apply to damaged items or normal wear and tear. Customers can also visit the FAQ page on Ikea's website for more information about the return policy and other questions regarding products and orders. Refunds for credit card purchases will be issued to the original card, and a cash refund will be issued for cash purchases. It is important to ensure that returned items are not damaged or abused, as Ikea can refuse the transaction in such cases. For further inquiries about refunds, customers can contact Ikea's customer support.

Jeff Whelpley is the editor / author responsible for this content.
Feb 16, 2024


Ikea offers a generous returns policy to its customers. You have up to 365 days to return new and unopened items to Ikea and get a full refund. However, Ikea doesn't accept electrical appliances, food items, custom-made items, plants, etc. Ikea has the right to assess the returned products, which may be refunded or replaced. Damaged items will be refused. You can return mattresses if you think they're either too soft or too firm. You can get a new mattress as long as the returned mattress isn't damaged. Read further to get started with Ikea's returns process.

Log Into Your Account

Process the refund faster by signing in to your account. Use the email address associated with your purchase.

How do I return something for a refund to Ikea? (Step 1)

Visit the Returns Page

If you can't log in or can't remember your password, the other option is to use this link:

You can also go back to the login page and click Forgot Password to get access to your account. To reset the password, just enter your email address and follow the reset password instructions sent to your email.

Enter the Order Number

Type in the order number or receipt number of the item you want to return.

How do I return something for a refund to Ikea? (Step 3)

Click Initiate Return

Follow the on-screen instructions after tapping on Initiate Return.

How do I return something for a refund to Ikea? (Step 4)

Fill Out All the Other Details

You'll also need to add the products you want to return, the reason for the return and other details.

After submitting the request, follow the on-screen instructions to successfully process the return. If you have questions, feel free to get in touch with Ikea's Customer Support. You can contact Ikea via email or phone, by sending them a WhatsApp message, or through social media.

How do I return something for a refund to Ikea? (Step 5)

Contact Ikea

If you need additional assistance with your item, you may also contact Ikea for help. Do note that the 365-day return policy doesn't apply to damaged items or normal wear and tear. You can check the website to get a list of all the items you can't return to Ikea.

Visit the FAQ Page

If you have other questions about Ikea's return policy, visit the FAQ page.

The FAQ page also contains more information about Ikea's products, such as how to check the status of your order or what to do when the item is damaged. If you don't see what you're looking for, contact Customer Support.

This is the link to the FAQ page:

How do I return something for a refund to Ikea? (Step 7)


When returning an item purchased with a credit card, the refund will be issued to the original card. However, you need to present the credit card slip and the original card when returning the item to Ikea. If you purchased with cash, a cash refund will be issued.

If you plan to return an item in the future, ensure that it's not damaged or abused. Otherwise, Ikea can refuse the transaction. For other questions about Ikea refunds, please don't hesitate to get in touch with Customer Support.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I return something for a refund to Ikea?

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