Macy's Phone Number

Calling Macy's customer service faster by GetHuman

800-289-6229
Customer service
Current Wait: 19 mins (9m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Refund orderMissing orderReturn orderTechnical supportA different issue
Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

Handbag stolen with wallet that containd my gift card balance. The original gift card...
2d ago
Your customer service is ineffective **I have a fee of **.** on bill. What is it for
3d ago
got no confirmationtrying to see ifE gift card purchase went thru*yesterday never recei...
3d ago
I had an issue with an order. I did not receive it. I have called once and am following...
5d ago
I would like to leave a compliment for Jacquelyn at the Florida Macy's Mac Make Up depa...
6d ago
I cannot place an order...keeps saying my macys card is not authorized
7d ago
Does Macy's have a shoe return policy? Can purchase shoes be returned for a correct si...
7d ago
I never received my caring and sharing card
8d ago
I bought an item at the Beverly Center store and I see it's discounted online. Can I ge...
8d ago
I bought an item in the Beverly Center store and want to apply the online discount.
8d ago
I wanted to order a Michael kors handbag that I saw on line a day or so ago at a great...
9d ago
Hello, I bought a Calvin Klein Men&****s Merino Colorblock Sweater (Order...
10d ago
I am having difficulty setting up an on-line account so that I can go paperless and so...
11d ago
I want to order a comforter set but its only giving me options for store pick up. we d...
11d ago
i want to order a comforter set, but I can't find where to put my home address for deli...
11d ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-289-6229 - by the Numbers

Phone number to dial
800-289-6229
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 9am-5:30pm EST
Best time to dial
9:10am
Navigate phone maze to a human
Press 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
9
Current wait
19
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web or facebook or twitter
Quality of communication
61%
Quality of help
62%
Customer votes
5,083
Information last updated
Tue Feb 11 2020 10:00:00 GMT+0000 (UTC)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Refund order, Missing order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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