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Macy's Customer Service

Phone Number & Contact Info

Macy's's Best Phone Number

800-289-6229
Toll-free·Calls Customer Service·Most popular Macy's number
Q:

How do I talk to a live human at Macy's?

A:Say "Representative" 2 times, then say "Something Else."
Q:

Does Macy's offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Macy's Customer Phone Numbers

Credit Card Customer Service

800-264-0069
Toll-free · 24 hours, 7 days · Press 2, then say "I don't know", then "I don't know" then press 0 · In a few words, please tell me why you are calling today.

Consumer Product Safety Commission

888-257-5949
Toll-free · 24 hours, 7 days · Press 3 then 1 then 2 · In a few words, tell me how I can help you?

Corporate Offices

212-494-3000
Mon-Fri 9am-5pm EST · Direct to Corp. HQ Office · If you know the extension you are calling, press 1. To reach the store, press 2. Credit card questions, press 3. Question regarding a recent order, press 4.

Corporate Offices

877-887-8781
Toll-free · Mon-Fri 9am-5:00pm EST · Direct to executive office ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Macy's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative" 2 times, then say "Something Else."
Here is how our research team describes the way the Macy's phone system greets you: In a few words, tell me how I can help you?
Below are some clips we've found from Macy's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Would you like to find the order with your phone number instead? Please say yes Please tell me the ten digit phone number associated with this order."
Excerpt from a call with Macy's
Monday, May 13, 2024 8:41 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Macy's. In a few words, tell me how I can help you. For example, you can for the fastest service, please give me your best description of why you're calling."
Excerpt from a call with Macy's
Thursday, April 25, 2024 12:19 AM

They may ask you to enter information with the dial pad

"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Let's try this a different way. Using your keypad, enter the eight to twelve digit order number."
Excerpt from a call with Macy's
Sunday, April 7, 2024 2:10 PM

They may ask you to say or enter information

"Let's try this another way. Which of the following best matches what you need help with? You can say new order, existing order, Macy's credit card, or rewards."
Excerpt from a call with Macy's
Thursday, May 9, 2024 7:17 PM

What are the hours and when should I call?

Macy's operates the call center for this 800-289-6229 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,154 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Macy's is Sunday. The most busy day to call is Wednesday, which averages 102% more phone calls by comparison. Again, this is based on a sample of 2,154 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Macy's

In summation, the best day to call Macy's is Monday.

Why Customers Call Macy's

If you have time to do a bit of reading before you call Macy's, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two Macy's Accounts?

Merging two Macy's accounts is possible by following a series of steps involving contacting customer service, providing necessary details for verification purposes, transferring data and preferences between accounts and receiving final confirmation once the merge has been completed. By consolidating multiple accounts into one unified profile, you can streamline your shopping experience and enjoy the full benefits of Macy's online platform.

What is Macy's return policy?

Macy's return policy allows customers to return most items within 90 days of purchase, both in-store and online. To be eligible for a full refund, the item must be in its original condition, with tags attached, and accompanied by the receipt or order confirmation. However, some exceptions apply. For instance, certain electronics, mattresses, and furniture may have different return windows or may be subject to restocking fees. Additionally, select items such as personalized and clearance products are considered final sale and cannot be returned. It is advisable to check the specific return policy for the product category before making a purchase. Overall, Macy's aims to provide convenient and hassle-free returns to ensure customer satisfaction.

How Do I Unlock My Macy's Account?

It's crucial to keep track of login details for any online accounts, but unlocking your Macy's account should be straightforward. If issues persist or you encounter difficulties during the unlocking process, contact Macy's customer support team for further assistance.

Top Macy's customer service problems

Click the link above to get answers to just about any Macy's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Macy's, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 4m 16s , May 18, 2024 6:29 PM
Placing MACLIP order: "I wanted to order a MACLIP, it's Violeta, just one, using my debit card."
- From a call lasting 10m 5s , May 17, 2024 9:13 PM
No specific issue: "I have no concerns at this time."
- From a call lasting 2m 46s , May 17, 2024 7:09 PM
Making payment: "Hey. I need to make a payment. Can you do it?"
- From a call lasting 5m 31s , May 15, 2024 6:46 PM
Inquiring about package: "I'm wondering about the rest of my package."
- From a call lasting 6m 24s , May 13, 2024 8:41 PM
Ordering boots on sale: "I would like to order a pair of boots that came up on sale for nineteen ninety nine."
- From a call lasting 25m 46s , Apr 16, 2024 3:38 PM
Trouble using gift cards: "I want to use my birthday gift cards but it's not allowing me, I'm not sure why."
- From a call lasting 12m 59s , Apr 12, 2024 11:56 PM
Refund for undelivered furniture: "I need help getting a refund for undelivered furniture bought at Macy's."
- From a call lasting 3m 5s , Apr 10, 2024 10:25 PM
Inquiring about store pickup and expedited shipping: "I was calling because I wanna I don't wanna place an order. How do I know if it's available? Can you check some other items? What if I wanted it do you have, like, a turnaround day where I could have it shipped to me in twenty four hours?"
- From a call lasting 21m 29s , Apr 10, 2024 2:36 PM
Assistance with using Star money: "I've got sixty dollars of Star money that's about to expire and I placed an order in the store that wouldn't accept it."
- From a call lasting 13m 49s , Apr 10, 2024 1:31 PM

More Macy's Customer Service Contacts

There are of course other ways to contact Macy's customer service besides the phone. Below we list the best ones, by medium.

Macy's Customer Service on X (formerly Twitter)

twitter.com/macys - Customer Service
Company dedicated customer service Twitter handle
Macy's, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Macy's Customer Service on Facebook / Messenger

Some customer service teams, like that of Macy's, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Macy's Customer Help Desk / Web Support

customerservice.macys.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Macy's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's best phone number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Refund order, Missing order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open 24 hours, 7 days according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Macy's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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