Macy's Phone Number

Calling Macy's customer service faster by GetHuman

800-289-6229
Customer service
Current Wait: 19 mins (13m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

I received a flyer in the mail for ** days of glam. When I entered the code glam** I wo...
Macy's credit card is past due. I thought I signed up for a rewards card. If possible...
I received the wrong item, wrong color. I request the correct item to be expedited to...
I received the wrong item, wrong color. I request a rush order of the item I actually...
problems with an order
I paid for *nd day shipping and it has been * business days and I still have yet to rec...
My order is not the same as pictured. and the other one mailed from Macy's Miami, FL wa...
Order *********** **Macy's said package has been delivered by UPS on **** at *pm, but I...
An exchange. Same product. Different size
I just want to go back to work I had Cove in I didn't know the colonies day Macy's want...
I used to work for Macy's and I got sick with covid and I didn't call Ian every day but...
I’d like to have a return label. I have talked with you representative yesterday and go...
Can I speak to someone please?*Re: returned barstools that were not credited to my sccount
I was never credited for the * barstools I ordered
I have no my credit card sent to me. .just open an account.*I not the account numer
See more recent reasons for calling

Help me with my issue

Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait19
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication57%
Quality of help58%
Customer votes5,087
Information last updatedWed May 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Macy's Contact Info

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