Macy's Phone Number

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800-289-6229
Customer service
Current Wait: 9 mins (7m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
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Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

I did not receive my order that was supposed "delivered" Nov **.
Just received order, ***********ks, comforter set, it is missing mattress skirt. CAn yo...
I have an item on backorder and would like to cancel it
I bought Ralph Lauren sheets for my daughter last December * as a Christmas gift. They...
The item I received is not what I ordered. The order number is **********.*I ordered Di...
Macy’s sent me a return label I drop the box off at a store that does UPS. Wanting to k...
Macy's double charged my credit card. They gave me a code to call my bank. The bank did...
I made an in person return on ********** and I still haven’t received the money back in...
What number size is a *X plus gown, equivalent to. Is it a **, **, etc.?
I never got my Macy’s card so I can’t get into my account to pay what I owed yet all th...
Never received my order Received someone else’s order and mailed it back. Called mult...
I tried to place a order but when trying to check out it says technically issued and...
"I paid $**.** for an item on ****. You shipped on ***** - great! But you chose to ****...
I have * orders. With Karna will they be charged on just one order?
Macy’s keeps cancelling my order and I don’t know why.
See more recent reasons for calling

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Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait9
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication70%
Quality of help71%
Customer votes5,113
Information last updatedSun Nov 21 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Refund order, Missing order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Macy's Contact Info

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