Macy's Phone Number

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800-289-6229
Customer service
Current Wait: 14 mins (8m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
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Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

Tracking of my package says there is an exception, but nothing else and it is long overdue.
It took * customers services rep, before someone could help me. l had reported my card...
I ordered items online on ***** and would like to adjust the price. Web ID *** - I paid...
Recently, I placed an order on Macy’s.com’*November **,****’ order no* **********’*It s...
Order hasn't shipped-placed order on November **th, ****
my coat i just ordered went down. Can i get a price adjustment?
on line wont aCCEPT Macy happy retirns card
Hello*I made this order on November ** in * days it had to arrive and only a part has a...
returned an item rec'd a Macy's*happy returns card which caNNOT BE USED ON *LINE*Have...
Tracking says my order was delivered. We received nothing.*Order number is **********
My order tracking information shows delivered, but we never received anything.
I don't know how to get my Star rewards to apply to my current order. Please let me kno...
I canceled an online purchase of a perfume around the **th of November but I still have...
Both of my blenders came with a damaged box as if they were thrown around. I am request...
I am trying to place an order with Macy's. They ask for my password which I don't know...
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Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait14
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication69%
Quality of help70%
Customer votes5,114
Information last updatedSat Dec 04 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Macy's Contact Info

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