Macy's Phone Number
Calling Macy's customer service faster by GetHuman
Current Wait: 23 mins (12m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0
Reasons customers like you called recently
I had moved and cant find my card. I need to update my address and have a new card issued.
Order said it was delivered and never was
Returned * items at the same time only received an email where * was received. shipped...
The two slate chop plates in skull and vine arrived shattered. They weren’t in any kind...
The two chop plates arrived broken. Loose in the box.
I dont received my package. Its showing delivered in my email notification. So when i g...
I ordered a purse from Macy's online. When I went to pick it up it was a pair of pants...
i have no tracking information and i ordered my dress on wednesday. i paid $** for expr...
I placed an order on April **th and I need it to be shipped sooner than April **th. The...
My name is Rainelle Henderson, and I had ordered * down pillows for the price of...
Product delayed wantbto change size not cancel
Never received my order. I paid for express shipping it’s been more then the waiting period
Call me.. can't do this anymore...call me Macy's is a nightmare
Need to make a return i have called many times but no call back or redpince
My order still says processing since April **See more recent reasons for calling
Help me with my issue
Customer Number 800-289-6229 - by the Numbers
Phone number to dial800-289-6229
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Rank (among phone numbers)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication58%
Quality of help59%
Information last updatedThu Apr 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Macy's's Best Toll-Free/800 Customer Phone Number
This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Refund order, Missing order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Macy's - by phone or otherwise
While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.
What is GetHuman's Relationship to Macy's?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.