Macy's Phone Number

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800-289-6229
Customer service
Current Wait: 17 mins (10m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
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Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

I have a delayed package, I ordered a Calvin Klein perfume on December ** ****, for ove...
need to exchange item for another size
I placed an order last night. I left off the m, in com and have not received an email a...
I want to talk to a person live. Not chat
In order ***********, I received a pair of Alfani wide legged pants that did not have t...
Product is less price now
can i return somthing without the receipt
There was a mistake made when ordering an item and an order was put through twice and I...
Tried to place my new first order using macys charge was suppose to get **% off my firs...
UPS states they left my package in front door but no package
Buenos d*as, me lleg* un mensaje de una alerta de cuenta que no es la m*a con Citibank...
Hi, the product arrived broken. Order number: *********** *The product arrived today an...
Cancel order **********. I ordered wrong size. Tried to cancel on line, but 'View or...
I would like to refund my money please.
No delivery date update
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Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait17
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication60%
Quality of help61%
Customer votes5,083
Information last updatedFri Jan 14 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Macy's Contact Info

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