Macy's Phone Number

Call Macy's customer service faster with GetHuman

  • Calls Macy's's Customer Service department
  • The average hold time is 13m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:10am
  • Popular issues for this call center: Missing order, Refund order, Return order, and Technical support.
  • Reach a live Macy's agent: Say "Representative" 2 times, then say "Something Else."
  • What you hear when you call: In a few words, tell me how I can help you?

Reasons customers like you called recently

My order ********** has not been received. I called the *-***-***-****. The recording...
Your Macys online site won’t let me print a return label. Very frustrating!!! Send me...
In ordering a coat I need to remove a second item because inadvertently the order I pla...
I Patrice Burris Never received my package also when I go to proof of delivery theres n...
i want to contact someone in managemnt about a soprtior employee
i want to compliment an employee
Would like to start my pension
The item I received is damaged. I bought a makeup case (including the makeup) and the z...
I ordered * items yesterday and paid for next day delivery. The only item categorized...
I understand the Macy's Parade will be pushing the LGBTQ agenda this year. I will never...
My account ending in **** is current, but I keep getting calls that it is pass due. I d...

Macy's Customer Phone Number 800-289-6229 - Stats

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:10am
Average wait13 minutes
Current wait13 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication57%
Quality of help58%
Customer votes5,086
Information last updatedThu Feb 22 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open 24 hours, 7 days according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Macy's customers, is by calling their 800-264-0069 phone number for their Credit Card Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-264-0069 for Credit Card Customer Service. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Macy's, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Macy's Customer Service page for more information.
Macy's Customer Service

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