Macy's Phone Number

Call Macy's customer service faster with GetHuman

800-289-6229
Customer service
Current Wait: 24 mins (8m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

i am wanting to know the status of my replacement order
I shopped at Joliet Illinois mall Macy’s today. I pick out two tops which said they we...
Sheets ordered ***** ***********. Why haven't they even shipped yet ? I could have do...
Order missing, but marked as delivered in the app. Item missing
My most recent order not delivered, but the status marked as delivered
Missing Order. but items showed as delivered, would like to check with agent
I want to pick up a mens *X Christmas sweater today
I need to talk to a person about my order before I call my credit card and have everyth...
Shipping address is wrong
would like to place an order a white toxedo jacket in size **short and ** short. The it...
Horrible customer service yesterday while placing my order. My card was even taken off...
i got a message from masy saying my address has changed it has not ! its still **** Fai...
email from macey said my address has changed for my delivery
I had ordered Adidas socks but I have received some other company socks.
Received pajamas today but not the decorative hair comb. Is it being shipped separatel...
See more recent reasons for calling

Help me with my issue

Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait24
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication69%
Quality of help70%
Customer votes5,115
Information last updatedTue Nov 30 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Macy's Contact Info

All Macy's contacts
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