Macy's Phone Number

Call Macy's customer service faster with GetHuman

800-289-6229
Customer service
Current Wait: 21 mins (11m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
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Get to a live person fastest: Press 3, then 1, then 1, then 2, then 2, then 2 then 0

Reasons customers like you called recently

Need to speak to some one
Can't talk to a live person.
I received email from macys saying my shipping address has been changed. I dont recall...
***********includes CoComelon with * items.we only received one!
* broken plate on an ** pc set. I do not want to have to pack up entire set for replace...
I want my order delivered before *:**PM tomorrow.
My refund isn’t showing up in my account
Trying to confirm when a watch I purchased will be shipped. It is not explicitly clear...
I want to pay for my previous purchases from the credit that was refunded(or some retur...
Necesito cambiar la direcci*n de entrega casa de mi compra y no s* c*mo poder hacerlo
Need larger size from order, please call back *** *** ****
Trying to cancel a return to macys
I want to talk with agents please
See more recent reasons for calling

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Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait21
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication59%
Quality of help60%
Customer votes5,084
Information last updatedMon Jan 23 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Macy's Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Macy's contacts
Macy's Phone NumberBEST
Macy's Email Support
Macy's Help Desk
Macy's on Twitter
Macy's on FB/Messenger
General customer information

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