Macy's Phone Number

Calling Macy's customer service faster by GetHuman

800-289-6229
Customer service
Current Wait: 23 mins (12m avg)
Hours: Mon-Fri 9am-5:30pm EST; best time to call: 9:10am
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Reasons customers like you called recently

order number : ***********tracking number : *ZA*T***************Hello*I placed an order...
Exchange Online Purchase
I'm interested in Sam edelman eden crossbody *Web *********Brown color *When will it be...
I ordered pasta dishes and I received dinner plates
I order comforter set ***** didn't get it yet this is the tracking number *Z***A***********
I need to return an item and the website says I need to sign out because the order I pl...
Hi. I purchased a dinning table & chairs from Macy's and when it was delivered I notice...
I placed an order on **** (***********) for a baby shower gifts that I need for...
My daughter received a wedding gift (off registry) in the wrong color. She would like t...
Item in order arrived damaged and I would like a replacement instead of a refund so tha...
I had moved and cant find my card. I need to update my address and have a new card issued.
Order said it was delivered and never was
Returned * items at the same time only received an email where * was received. shipped...
The two slate chop plates in skull and vine arrived shattered. They weren’t in any kind...
The two chop plates arrived broken. Loose in the box.
See more recent reasons for calling

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Customer Number 800-289-6229 - by the Numbers

Phone number to dial800-289-6229
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:10am
Navigate phone maze to a humanPress 3, then 1, then 1, then 2, then 2, then 2 then 0
Average wait
Current wait23
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, facebook, twitter
Quality of communication58%
Quality of help59%
Customer votes5,085
Information last updatedMon Apr 19 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's Best Toll-Free/800 Customer Phone Number

This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's Best Phone Number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Missing order, Refund order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open Mon-Fri 9am-5:30pm EST according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Macy's - by phone or otherwise

While 800-289-6229 is Macy's's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Macy's customers, is by calling their 888-257-5949 phone number for their Consumer Product Safety Commission department. Besides calling, the next favorite option for customers looking for help is via 888-257-5949 for Consumer Product Safety Commission. If you think this information is inaccurate or know of other ways to contact Macy's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Macy's.

What is GetHuman's Relationship to Macy's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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