A:Say "Representative" 2 times, then say "Something Else.".You can also use our free service that can talk to Macy's for you and report back.
Q:
Does Macy's offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 40 seconds.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 2, then say "I don't know", then "I don't know" then press 0 · In a few words, please tell me why you are calling today. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 3 then 1 then 2 · In a few words, tell me how I can help you? · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 9am-5pm EST · Direct to Corp. HQ Office · If you know the extension you are calling, press 1. To reach the store, press 2. Credit card questions, press 3. Question regarding a recent order, press 4.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Macy's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Macy's phone number to document the phone system.
Here is how our research team describes the way the Macy's phone system greets you: In a few words, tell me how I can help you?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" 2 times, then say "Something Else."
Below are some clips we've found from Macy's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Would you like to find the order with your phone number instead? Please say yes Please tell me the ten digit phone number associated with this order."
Excerpt from a call with Macy's
Monday, May 13, 2024 8:41 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's.
Let's try this another way. Which of the following matches what you need help with?
You can say new order, existing order, Macy's credit card or rewards."
Excerpt from a call with Macy's
Thursday, June 20, 2024 11:19 PM
They may ask you to enter information with the dial pad
"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Let's try this a different way. Using your keypad, enter the eight to twelve digit order number."
Excerpt from a call with Macy's
Sunday, April 7, 2024 2:10 PM
They may ask you to say or enter information
"Let's try this another way. Which of the following best matches what you need help with?
You can say new order, existing order, Macy's credit card or rewards."
Excerpt from a call with Macy's
Tuesday, June 11, 2024 5:57 PM
What are the hours and when should I call?
Macy's operates the call center for this 800-289-6229 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 4,183 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Macy's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's is Sunday.The most busy day to call is Wednesday, which averages 86% more phone calls by comparison.Again, this is based on a sample of 4,183 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 1048% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Macy's is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Macy's staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling Macy's is actually very easy and doesn't even require interaction with a customer service representative in many cases. When I called, I was taken to the automated menu, where I was asked for my language. I chose English, and the system proceeded to ask me why I was calling.
I said that I wanted information on returns, and the system told me exactly how I could start processing a return. The system said that if I wanted to return an item, I would have 30 days from the date of delivery to do so, and I would have two options with which to return it.
I could either use Macy's online return system, or I could return the item in store. If I chose the online return system, I would pay no fee if I was part of the Macy's rewards program. If I wasn't part of the program, I would be charged a fee of $9.95, and this would be deducted from my refund when I returned the item.
If I chose to return at a store, I could do so with either items that I'd bought in store or items that I had ordered online. If I had bought the items in store, I would have to return them only to the store where I bought them, as no other option is available when returning in-store goods.
Overall, I was pleasantly surprised with how smoothly the call ran. I never had an issue with the system being unable to answer a question, as the detailed message offered a miniature version filled with anything someone might ask. I had all the information needed to decide when to ship an item back and still be able to get full credit back for the cost of that item. Based on this, I would absolutely use this number if I needed assistance, as it seems to be a sign of strong attention to details.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Macy's
If you have time to do a bit of reading before you call Macy's, we recommend you read over some of our problem-specific articles.
Merging two Macy's accounts is possible by following a series of steps involving contacting customer service, providing necessary details for verification purposes, transferring data and preferences between accounts and receiving final confirmation once the merge has been completed. By consolidating multiple accounts into one unified profile, you can streamline your shopping experience and enjoy the full benefits of Macy's online platform.
Macy's return policy allows customers to return most items within 90 days of purchase, both in-store and online. To be eligible for a full refund, the item must be in its original condition, with tags attached, and accompanied by the receipt or order confirmation. However, some exceptions apply. For instance, certain electronics, mattresses, and furniture may have different return windows or may be subject to restocking fees. Additionally, select items such as personalized and clearance products are considered final sale and cannot be returned. It is advisable to check the specific return policy for the product category before making a purchase. Overall, Macy's aims to provide convenient and hassle-free returns to ensure customer satisfaction.
It's crucial to keep track of login details for any online accounts, but unlocking your Macy's account should be straightforward. If issues persist or you encounter difficulties during the unlocking process, contact Macy's customer support team for further assistance.
Click the link above to get answers to just about any Macy's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Macy's, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with discount: "I didn't get the discount I was supposed to receive on my recent order."
- From a call lasting 15m 21s , Jul 23, 2024 9:12 PM
Missing package inquiry: "My package was marked as delivered, but I didn’t receive it."
- From a call lasting 3m 17s , Jul 23, 2024 3:36 PM
Inquiry about order status: "I ordered a suitcase grill in June but haven't received it yet."
- From a call lasting 7m 15s , Jul 12, 2024 7:27 PM
Account inquiry: "I need to speak to customer service regarding my account."
- From a call lasting 2m 34s , Jul 12, 2024 1:17 AM
Making a payment: "I would like to make a payment on my account."
- From a call lasting 55s , Jul 11, 2024 10:49 PM
Replacing order: "I need to replace the shoes I ordered."
- From a call lasting 1m 50s , Jul 10, 2024 2:08 PM
More Macy's Customer Service Contacts
There are of course other ways to contact Macy's customer service besides the phone. Below we list the best ones, by medium.
Macy's, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Macy's, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Macy's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's best phone number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Refund order, Missing order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open 24 hours, 7 days according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Macy's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
