Macy's Corporate Offices Phone Number

212-494-3000
Hold time now: 13 mins (avg 12)
Best time to call: 9:45am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to Corp. HQ Office
This is not the most popular Macy's phone number (it's ranked #4). Most customers call 800-289-6229 for support: Click here for best option

Other customers got on the phone recently because:

I got charged for shipping
current tv ad, black and white floral print
Order info. Do not know order number
Cannot reach a person. Online chat person got it all wrong. I returned an online order...
I have a question about several items before placing my order.
I purchases a dress and was not able to use my Star Rewards coupon even though it’s not...
I need to discuss a star rewards coupon that didn't work when I placed an order yesterd...
I DID AN ONLINE ORDER ON MONDAY, AND OPENED AN ONLINE ACCOUNT. NO EMAIL CONFIRMATION YE...
Order *********** * * items was ordered on March ** and was supposed to be delivered by...
My order got cancelled, can you tell me the reason for the cancellation? Order...
I got into a car accident.It was my fault and nobody got hurt. I'm just a little shaken...
I switched the shipping address and billing address on order ***********. Can you pleas...
Trying to buy curtains but gift card won't work.
The order that I made online this weekend does not reflect the discounts to each item

Help me with my issue

Macy's Corporate Offices Phone Number 212-494-3000 - Info & Statistics

Phone number to dial212-494-3000
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCorporate Offices
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9:45am
Navigate phone maze to a humanDirect to Corp. HQ Office
Average wait12
Current wait13
Rank (among phone numbers)4
Rank (overall)4
Alternate methodsphone or email or web or facebook or twitter
Quality of communication59%
Quality of help82%
Customer votes3,674
Best phone number800-289-6229
Information last updatedFri Apr 09 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's 212-494-3000 Corporate Offices Number

This Macy's phone number is ranked #4 out of 5 because 55,422 Macy's customers tried our tools and information and gave us feedback after they called. The reason customers call 212-494-3000 is to reach the Macy's Corporate Offices department for problems like Refund order, Missing order, Return order, Technical support. As far as we can tell, Macy's has call center locations in MIssouri and you can call during their open hours Mon-Fri 9am-5:30pm EST. Macy's has 5 phone numbers and 9 different ways to get customer help. We've compiled information about 212-494-3000 and ways to call or contact Macy's with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Macy's

Calling Macy's at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Macy's Corporate Offices can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Macy's's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Macy's in General

While 212-494-3000 is Macy's's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-289-6229 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Macy's help by calling them, is that other customers give their customer support at this number a 59% score for their communication skills and a 82% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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