Macy's Executive Customer Service Phone Number

Hold time now: 39 mins (avg 38)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 2, then say "I don't know", then "I don't know" then press 0
This is not the most popular Macy's phone number (it's ranked #3). Most customers call 800-289-6229 for support: Click here for best option

Other customers got on the phone recently because:

I have a question about several items before placing my order.
I purchases a dress and was not able to use my Star Rewards coupon even though it’s not...
I need to discuss a star rewards coupon that didn't work when I placed an order yesterd...
Order *********** * * items was ordered on March ** and was supposed to be delivered by...
My order got cancelled, can you tell me the reason for the cancellation? Order...
I got into a car accident.It was my fault and nobody got hurt. I'm just a little shaken...
I switched the shipping address and billing address on order ***********. Can you pleas...
Trying to buy curtains but gift card won't work.
The order that I made online this weekend does not reflect the discounts to each item
Order number *** *** **** I need a price adjustment.
I need to find orders more than two years old on my account in the website.
Need more payment option in credit card accounts. I want to pay with a debit card not...
I need to return * dresses but need to go to Texas because of death

Help me with my issue

Macy's Executive Customer Service Phone Number 800-264-0069 - Info & Statistics

Phone number to dial800-264-0069
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingExecutive Customer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial10:15am
Navigate phone maze to a humanPress 2, then say "I don't know", then "I don't know" then press 0
Average wait38
Current wait39
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or email or web or facebook or twitter
Quality of communication67%
Quality of help80%
Customer votes7,268
Best phone number800-289-6229
Information last updatedFri Apr 09 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's 800-264-0069 Executive Customer Service Number

This Macy's phone number is ranked #3 out of 5 because 55,422 Macy's customers tried our tools and information and gave us feedback after they called. The reason customers call 800-264-0069 is to reach the Macy's Executive Customer Service department for problems like Refund order, Missing order, Return order, Technical support. As far as we can tell, Macy's has call center locations in MIssouri and you can call during their open hours Mon-Fri 9am-5:30pm EST. Macy's has 5 phone numbers and 9 different ways to get customer help. We've compiled information about 800-264-0069 and ways to call or contact Macy's with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Macy's

Calling Macy's at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Macy's Executive Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Macy's's Executive Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Macy's in General

While 800-264-0069 is Macy's's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-289-6229 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Macy's help by calling them, is that other customers give their customer support at this number a 67% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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