Macy's Executive Customer Service Phone Number

Hold time now: 45 mins (avg 38)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 2, then say "I don't know", then "I don't know" then press 0
This is not the most popular Macy's phone number (it's ranked #3). Most customers call 800-289-6229 for support: Click here for best option

Other customers got on the phone recently because:

Macy's sent me a USED mascara. It's so obvious when you look at it. I want a HUMAN to a...
I want to exchange an item purchased online with the similar item different size
i am trying to do the online return with an order i need to return and it keeps giving...
Our couch is supposed to be delivered today, but no call was ever received the day befo...
I was approved for a Macy’s credit card on ****** and have never received it. *Francine...
Ordered Lanc*me Amande iii online. Rec.ed confirmation but there was problem with proce...
I cannot apply the coupon code "MOM" to my order. Account login: *****@***.com
I bought dress online for my daughter to celebrate my Eid my religion Eid al-Fitr - whi...
I am a long time Macys Platinum loyal customer. I'm familiar with all of the process of...
I ordered a curse for my wife Saturday and haven't seen any money taken out of my bank...
I ordered a purse for my wife and I haven't seen send any transaction taken out of my b...
I received a text message that my order has been delivered. I DID not receive my order...
On my Macy's order the PO Box * is not there. This order must have my PO Box or it wil...
I purchased a macys gift card today at walmart and lost it on my way out of the store...

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Macy's Executive Customer Service Phone Number 800-264-0069 - Info & Statistics

Phone number to dial800-264-0069
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingExecutive Customer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial10:15am
Navigate phone maze to a humanPress 2, then say "I don't know", then "I don't know" then press 0
Average wait38
Current wait45
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or email or web or facebook or twitter
Quality of communication69%
Quality of help82%
Customer votes7,270
Best phone number800-289-6229
Information last updatedFri May 13 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's 800-264-0069 Executive Customer Service Number

This Macy's phone number is ranked #3 out of 5 because 55,422 Macy's customers tried our tools and information and gave us feedback after they called. The reason customers call 800-264-0069 is to reach the Macy's Executive Customer Service department for problems like Missing order, Refund order, Return order, Technical support. As far as we can tell, Macy's has call center locations in MIssouri and you can call during their open hours Mon-Fri 9am-5:30pm EST. Macy's has 5 phone numbers and 9 different ways to get customer help. We've compiled information about 800-264-0069 and ways to call or contact Macy's with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Macy's

Calling Macy's at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Macy's Executive Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Macy's's Executive Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Macy's in General

While 800-264-0069 is Macy's's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-289-6229 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Macy's help by calling them, is that other customers give their customer support at this number a 69% score for their communication skills and a 82% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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