Macy's Executive Customer Service Phone Number

Hold time now: 42 mins (avg 38)
Best time to call: 3:45pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to executive office
This is not the most popular Macy's phone number (it's ranked #5). Most customers call 800-289-6229 for support: Click here for best option

Other customers got on the phone recently because:

Macys has a policy that they honor the lowest price on lines. I took screenshots which...
Change of Address: From: **** Tidewater Ave. Rio Grande, NJ ***** to ** Canterbury Way...
I need to return an item I purchased on line. How can I do that? I would come to the st...
Re Order *********** placed on ********. Expected delivery was *******. Still have not...
I received a sofa with legs that don't fit and now I have been told I will not be able...
Macy credit card statement
I have purchased all the furniture for my home at Macy's and I tried to file one thing...
I attempted to get a copy of my current statement, by e-mail, or otherwise so I could p...
I placed an order with Macy's (Order ***********). It arrived in multiple shipments* h...
I need faster shipping on order number **********. The order has not shipped yet.
I ordered my daughter * pair of shoes for Christmas. I received one pair on *******. Th...
Order incomplete. Only sent *** quantity.
Have ot received the item order in November
Re: Order *********** placed on ******** as it was listed as a Black Friday special. I...

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Macy's Executive Customer Service Phone Number 877-887-8781 - Info & Statistics

Phone number to dial877-887-8781
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingExecutive Customer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial3:45pm
Navigate phone maze to a humanDirect to executive office
Average wait38
Current wait42
Rank (among phone numbers)5
Rank (overall)6
Alternate methodsphone or email or web or facebook or twitter
Quality of communication80%
Quality of help75%
Customer votes2,141
Best phone number800-289-6229
Information last updatedFri Jan 22 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's 877-887-8781 Executive Customer Service Number

This Macy's phone number is ranked #5 out of 5 because 55,422 Macy's customers tried our tools and information and gave us feedback after they called. The reason customers call 877-887-8781 is to reach the Macy's Executive Customer Service department for problems like Refund order, Missing order, Return order, Technical support. As far as we can tell, Macy's has call center locations in MIssouri and you can call during their open hours Mon-Fri 9am-5:30pm EST. Macy's has 5 phone numbers and 9 different ways to get customer help. We've compiled information about 877-887-8781 and ways to call or contact Macy's with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Macy's

Calling Macy's at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Macy's Executive Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Macy's's Executive Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Macy's in General

While 877-887-8781 is Macy's's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-289-6229 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Macy's help by calling them, is that other customers give their customer support at this number a 80% score for their communication skills and a 75% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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