Macy's Executive Customer Service Phone Number

Hold time now: 41 mins (avg 38)
Best time to call: 9am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to executive office
This is not the most popular Macy's phone number (it's ranked #5). Most customers call 800-289-6229 for support: Click here for best option

Other customers got on the phone recently because:

I returned my items and still have bill for full payment. Need to adjust my bill to ref...
I received a receipt with my recent purchase that read I was getting a voucher for...
i never received my order that i placed online. i would like a refund to my original pa...
I don't understand why I didn't get the Macy money due on my order
Need a receipt for purchase on-line. Never received one.
Just want to order a few things w a helpful human ..diabetic Sox and chocolates
I received the following pitiful response to an email I sent yesterday regarding a seri...
I received the code for Christmas my sister passed away last month in her sleep about f...
I received a gift for Christmas from my mom its address she came from overseas to visit...
I ordered * sweaters, order ***********. I returned * sweaters on ******* and trackin...
I was supposed to have received a package which it says delivered although I never rece...
I placed Order *********** on Dec ** which was given a tracking number *ZV...
I ordered * ** piece sets of fiesta dishes and only one came in*Now the second one and...
Hello I would like to return my Christmas items that I ordered in the amount of...

Help me with my issue

Macy's Executive Customer Service Phone Number 877-887-8781 - Info & Statistics

Phone number to dial877-887-8781
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingExecutive Customer Service
Call center hoursMon-Fri 9am-5:30pm EST
Best time to dial9am
Navigate phone maze to a humanDirect to executive office
Average wait38
Current wait41
Rank (among phone numbers)5
Rank (overall)6
Alternate methodsphone or email or web or facebook or twitter
Quality of communication79%
Quality of help74%
Customer votes2,142
Best phone number800-289-6229
Information last updatedSat Jan 15 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Macy's's 877-887-8781 Executive Customer Service Number

This Macy's phone number is ranked #5 out of 5 because 55,422 Macy's customers tried our tools and information and gave us feedback after they called. The reason customers call 877-887-8781 is to reach the Macy's Executive Customer Service department for problems like Missing order, Refund order, Return order, Technical support. As far as we can tell, Macy's has call center locations in MIssouri and you can call during their open hours Mon-Fri 9am-5:30pm EST. Macy's has 5 phone numbers and 9 different ways to get customer help. We've compiled information about 877-887-8781 and ways to call or contact Macy's with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Macy's

Calling Macy's at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Macy's Executive Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Macy's's Executive Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Macy's in General

While 877-887-8781 is Macy's's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-289-6229 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Macy's help by calling them, is that other customers give their customer support at this number a 79% score for their communication skills and a 74% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!