Macy's Customer Service

Contact Macy's & solve common issues

Use Macy's's Phone Number

Macy's's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Macy's. Below you will also find the phone and non-phone-based contact information we've gathered.

Macy's: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Macy's.
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Click below to show 22 more questions, answers, and complete guides to common Macy's customer support problems.

Contacting Macy's customer support

Below you can compare and contrast the 8 ways to contact Macy's by looking at which ones are the fastest and which ones other customers recommend the most for solving Macy's customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Macy's across the following channels: Phone, Web, Facebook, Twitter.

Phone number / contactWaitVotes
800-289-6229
Customer Service
10 mins770
800-264-0069
Credit Card Customer Service
38 mins148
888-257-5949
Consumer Product Safety Commission
2 mins81
212-494-3000
Corporate Offices
10 mins284
877-887-8781
Corporate Offices
38 mins34
Online Help at customerservice.macys.com
Customer Service
< 39 hrs192
facebook.com/Macys?v=wall
Customer Service
2 mins293
https://twitter.com/macys
Customer Service
2 mins401

Recent reasons customers contacted Macy's:

My account ending in **** is current, but I keep getting calls that it is pass due. I d...
A refund amount that I requested for Order *********** was not applied correctly. They...
I'm looking for a coat in stock at the willlowbrook wayne, nj macy's.
I went to Macy's out Towson Town Center and was embarrassed they are not able to find a...
I never received my order from USPS they said it was received to sender and I ordered o...
Macy's phone associate stole my e-gift card information when I ordered by phone, and I...
Question about a return on a suit that I got and other items I got with the suit
There is a Cecelia brand pink marked sweater the color is called cereal. I love it. But...
Never received a card or information after applying. Now getting v*m saying my account...
Women’s London Fog walker coat Web ID ********: is it a heavy coat or med to light weig...
Need assistance for a refund
My girlfriend brought a coat that was on sale for *** Dollars d got it discount *** but...
I need to speak with a Macy’s customer service employee regarding a late payment made y...
Nothing is wrong I just need the QR code emailed to me again. Order number *****-*****
Macy's sent me an empty package. The ring I ordered was missing. The only thing in ther...

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Does GetHuman work with Macy's?

GetHuman does not work with Macy's's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Macy's at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Macy's's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Macy's at a Glance

Macy's has no chat option
Macy's has no customer email
Macy's has 1 help forum
Macy's has 1 twitter handle
Macy's has 1 facebook page
Contact information overview

Answered on this page:

How Do I Make an Order for the Macy’s Cyber Monday Event?
How Do I Return an Item to Macy's from Their Cyber Monday Sale?
How Do I Make an Order for the Macy's Black Friday Event?
How Do I Get a Refund from Macy's?
How Do I Return an Item to Macy's from Their Black Friday Sale?
How Do I Use My Macy’s Gift Card for My Purchase?
How Do I Send Someone a Macy's Gift Card?
Solutions to common issues

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