What Do I Do If My Macy's Gift Card Balance Won't Load?
You can easily check the balance of your Macy's gift card on Macy's website. However, if the balance checker tool won't display the balance properly, you should fix the problem if you want to use the gift card again. There are several things you can do to figure out what's wrong and how to fix it.
Check the Seller
If the balance checker tool doesn't work for your card, make sure you got the card from an authorized seller. Macy's does not recognize cards from unauthorized sellers, particularly auction sites. Contact Macy's customer service department if you are not certain about the seller. If the seller is unauthorized, you didn't really get a Macy's gift card, you just got scammed.
Check the Card Numbers
If there's no problem with the seller and the balance checker tool can't find your gift card, you may just have entered the wrong numbers. Try entering them again after you double check them. Find the card number on the back of physical gift cards, right under the bar code. The CID is the four digit number next to it. Find both numbers in the delivery email of an e-gift card.
Check the Internet Connection
If Macy's balance checker tool won't work at all, check your computer's internet connection. If it is still connected, Macy's server is most likely experiencing technical difficulties. Wait wait a bit to see if the tech department fixes it. If waiting doesn't help, contact Macy's customer service department and report the issue.
Look for Signs of Theft
If you haven't spent all the money on the card but the balance checker tool says that there is no money on it, you might be the victim of theft. If your gift card is a physical one, make sure it isn't missing. If it is, someone might have taken it and used it up. The only thing you can do in that case is file a report with the police.
If you have an e-gift card, sign into your Macy's account and look for transactions you know you didn't make. Change your Macy's password right away if you find them. Then tell a Macy's customer service representative about the problem.
Contacting Macy's
If you need assistance figuring the problem out, or if you have a report to make, you can contact Macy's customer service department by phone, help forum, or email.
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