Contact Macy's

The best of the 9 ways to get in touch with Macy's by GetHuman

Macy's Phone Number
800-289-6229 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Macy's rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

Macy's Live Chat
Unfortunately, Macy's does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Macy's:

Macys has given to days date for a technican to inspect a Matress for replacement. Wha...
Trying to find someone in Human Resources where I can get my W-*s sent to me or sent to...
Order *********** placed on ********Track************************Where is this order...
I would like to speak to a customer service representative
I have been trying to checkout for * days online. It won’t even go to checkout very har...
I need a different size but want the lower price that is not available now.
Package was shipped to UPS access point and signed by someone there but they are saying...
Order*********** i paid for *-* days express shipping order on ******** order arrived...
I have purchased calving Klein cardigans order no ********** and order no ********** fo...
Waiting on my order for the last * days
Waiting for my online order to ship,
I would like to upgrade my recent purchase from Standard to Express shipping
Foundation arrived damaged in pieces
the gift card I received in the mail for a return was declared zero balance at the stor...
************The package said delivered and I never got it. Come to find out it was ship...
More customer issues

Help me with my issue

Macy's contact information - compared

Above are our top recommendations for how to contact Macy's, including their top phone number and live chat options. Below you can compare and contrast the 9 ways to contact Macy's by looking at which ones are the fastest and which ones other customers recommend the most for solving Macy's customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Macy's across the following mediums: Phone, Email, Web, Facebook, Twitter.

Phone number / contactWaitVotes
Customer Service
10 mins770
Consumer Product Safety Commission
2 mins81
Executive Customer Service
38 mins148
Corporate Offices
10 mins364
Customer Service
< 10 hrs210
Executive Customer Service
38 mins114
Online Help
Customer Service
< 39 hrs272
Customer Service
2 mins373
Customer Service
2 mins347

Does GetHuman work with Macy's?

GetHuman does not work directly with Macy's's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!