Contact Macy's

The best of the 9 ways to get in touch with Macy's by GetHuman

Macy's Phone Number
800-289-6229 · Customer Service
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Macy's Live Chat
Unfortunately, Macy's does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Macy's:

I do not know my Macy's password to purchase some items on the website. Can you help me?
Eyeshadow pallet was picked up, went to open it and the eyeshadow is all cracked
My item was sent back to you by UPS*address was incorrect. My address is **** Cresheim...
Just want to make sure that when my couch is delivered tomorrow they will take away my...
Want to exchange an item (with different size) bought online
My package NEVER updated ever since they gave me a UPS Shipping Label!!!!
Macy's sent me a USED mascara. It's so obvious when you look at it. I want a HUMAN to a...
I want to exchange an item purchased online with the similar item different size
i am trying to do the online return with an order i need to return and it keeps giving...
Our couch is supposed to be delivered today, but no call was ever received the day befo...
I was approved for a Macy’s credit card on ****** and have never received it. *Francine...
Ordered Lanc*me Amande iii online. Rec.ed confirmation but there was problem with proce...
I cannot apply the coupon code "MOM" to my order. Account login: *****@***.com
I bought dress online for my daughter to celebrate my Eid my religion Eid al-Fitr - whi...
I am a long time Macys Platinum loyal customer. I'm familiar with all of the process of...
More customer issues

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Macy's contact information - compared

Above are our top recommendations for how to contact Macy's, including their top phone number and live chat options. Below you can compare and contrast the 9 ways to contact Macy's by looking at which ones are the fastest and which ones other customers recommend the most for solving Macy's customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Macy's across the following mediums: Phone, Email, Web, Facebook, Twitter.

Phone number / contactWaitVotes
800-289-6229
Customer Service
10 mins770
888-257-5949
Consumer Product Safety Commission
2 mins81
800-264-0069
Executive Customer Service
38 mins148
212-494-3000
Corporate Offices
10 mins362
customerservice@macys.com
Customer Service
< 10 hrs208
877-887-8781
Executive Customer Service
38 mins112
Online Help
Customer Service
< 39 hrs270
facebook.com/Macys?v=wall
Customer Service
2 mins371
https://twitter.com/macys
Customer Service
2 mins345

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