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Can I return an item purchased online to a Macy's store?

Asked 2 years ago
Yes, items purchased online from Macy's can generally be returned to a Macy's store. Customers have the convenience of returning many items directly to a physical location, which can simplify the process. It is important to ensure that the items are in their original condition with tags attached and that you have the order confirmation, packing slip, or receipt, if possible. Macy's may have specific return policies regarding different categories of items, so checking the current return policy on the Macy's website is advisable. For certain items, such as special orders or personalized products, different guidelines may apply. The website also provides information on return deadlines and any return fees associated with the items.
Answered Jun 16th 2025

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