Macy's generally offers a flexible return policy, allowing customers to return most items within ninety days of purchase. This applies to items purchased both in stores and online. However, there are some exceptions to keep in mind. Certain items, such as cosmetics, fragrances, and personalized or custom merchandise, may have a shorter return window. It is always a good practice to check the specific return guidelines for your item, as they can vary. Macy's typically expects items to be in new or gently used condition, with all original tags and packaging included. For the most accurate and up-to-date information regarding the return policy, customers can refer to the current web page that outlines Macy's return procedure and any specific terms that may apply to the item in question.