Windstream Phone Number

Call Windstream customer service faster with GetHuman

  • Calls Windstream's Customer Service department
  • The average hold time is 6m
  • Hours are Mon-Fri 7am-8pm, Sat 8:30am-5pm EST
  • The best time to call is 10:30am
  • Popular issues for this call center: Overcharges, Change Service, Cancel Service, Technical Support, and Service issue.
  • Reach a live Windstream agent: Must choose an option 1-3.
  • What you hear when you call: If you are a customer, press 1. If you are not a customer, press 2. For order status, press 3. Calling about a wire down, press 4.

Calling Windstream Customer Care at 800-347-1991

Nov 9, 2023

Calling Windsteam was a seamless experience using this number, which is surprising because as a telephone and internet company, I would think it would have a long wait time. It might have been because I called in the evening, but in any case, I would happily call the company again if I had questions. 

I called Windstream because I was thinking about changing my internet provider and wanted to see what it had to offer. I wanted an alternative to the big names because I figured the pricing would last longer than the typical promotional period.

While this was my reason, I assumed that a lot of people call with service issues, for storm damage, with mobile phone issues, for technical support regarding internet equipment, etc. That's why it was amazing that I was able to get to someone so quickly. 

When I called, an automated voice greeted me and said, "Thanks for calling Kinetic by Windstream." Then, there was a message in Spanish for Spanish callers and a long pause. The long pause confused me for a second, but then, the recorded voice came back on with a list of options for me to choose from. It said, "If you are already a Windstream customer, press 1. To ask about becoming our customer, press 2. To check an order status, press 3. If you are calling to report a downed telephone pole or wire, press 4." 

I pressed 2, and then, it instructed me, "For help with service for your home, press 1. For help with service for your business, press 2." This was another simple answer since I needed home service, after which it asked me one more question, "Are you calling to check your order status? Press 1 for yes, and 2 for no." I chose no. It then asked for my five-digit zip code to check eligibility. Once I entered my zip code, hold music played, but it only played for a second before a customer representative picked up.

The representative spoke clearly and was very helpful. It took me a total of one minute and 27 seconds to get to a live call rep, which was actually the most remarkable part of the phone call. I asked the representative about all of my options and priced the plans that would work for my home. I still have to check with a few different carriers, but I'm very happy with Windstream's customer service.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Your company more than doubled my monthly charges - and I did not agree to this. We we...
I need to send a modem back to Windstream. I have asked twice for a return sticker and...
Wi-Fi is out and won’t turn back on
It won’t yet me get on my account
It took a week to receive the right modem.**The modem we had was to be replaced, but yo...
Kinetic sand that I would need to order a wifi router box for my home. Someone took the...
I do not get a bill in the mail I don't have the last * numbers of my account and need...
I want my service restored because I talked with someone about I will pay on the second and
I would like for my service to be restored for one there are charges on my bills some m...
okay, I need Internet at **** Faubush Norfleet Rd Nancy KY *****, thing is, prior to me...
internet is not working

Windstream Customer Phone Number 800-347-1991 - Stats

Phone number to dial800-347-1991
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-8pm, Sat 8:30am-5pm EST
Best time to dial10:30am
Average wait6 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, email, web, twitter
Quality of communication58%
Quality of help85%
Customer votes5,289
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Windstream's Best Toll-Free/800 Customer Phone Number

This is Windstream's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Windstream agent. This phone number is Windstream's Best Phone Number because 28,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-347-1991 include Overcharges, Change Service, Cancel Service, Technical Support, Service issue and other customer service issues. The Windstream call center that you call into has employees from North Carolina, New York, Iowa and is open Mon-Fri 7am-8pm, Sat 8:30am-5pm EST according to customers. In total, Windstream has 5 phone numbers. It's not always clear what is the best way to talk to Windstream representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Windstream?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Windstream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Windstream, including live chat and email and their website / help desk and their Twitter handle. Visit our Windstream Customer Service page for more information.
Windstream Customer Service

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