Windstream is a communications company that offers services to residential, small business and enterprise customers. These services include Internet, telephone, television and other media services. With over 8 million customers, it is not surprising that Windstream receives many requests for customer service each and every day.
Why Do People Call Windstream Customer Support?
People call Windstream customer support for a range of reasons, including:
Starting, changing or canceling service
Questions about products and services
Technical support and troubleshooting
Ordering updated equipment
Arranging for relocation of service
Checking on the availability of service
Billing inquiries and issues
Schedule technician visits or direct you toward a Windstream retail store that could provide face-to-face service.
Best Practices for Calling Windstream Customer Service
There are several things that you can do to help ensure that your call to Windstream customer service is handled quickly and professionally:
Check to make sure that you are calling the correct number. As a large business, Windstream has multiple divisions and departments within these divisions. Each has its own customer service number, so visit the Windstream website to determine which phone number you should be calling for your particular concern
Make sure that you are calling during business hours. Hours of operation for customer service vary by division.
Have relevant documentation handy before placing your call. This might include screenshots, service confirmation emails, and billing statements.
Have some way of taking notes during your call. Call notes can be useful if you have to speak to more than one person or if you have to escalate your case.
How do Consumers Feel About Calling Windstream Customer Service?
An online search does not reveal a pattern of complaints about Windstream customer service. This indicates that callers are generally comfortable and satisfied with the level of service that they are receiving from Windstream.
What Kind of Issues can Windstream Customer Service Representative Resolve?
A Windstream customer service representative can resolve many common customer issues, including assisting with service starts, stops and changes, providing technical support and troubleshooting, scheduling technician appointments, providing information about products and services, and researching billing questions.
What Can't Be Resolved With a Call to Windstream Customer Service?
In some cases, a customer service agent will not be able to resolve technical problems remotely. In such cases, you may be directed to replace your equipment or work with a technician who can diagnose and address a problem. The agent can help facilitate equipment replacement or a technician visit but obviously cannot do this kind of work over the phone.
You should also be aware that your computer or household devices may not be compatible with Windstream services. If that is the case, the representative may be able to suggest a workaround, but will not be in a position to completely address the issue. You may have to replace your devices or work with their manufacturers for resolution.
What Should You Do If You Have an Unsuccessful Call with Windstream?
If you get off the phone with a Windstream customer support agent and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.
First, review the notes that you took during your call. If you did not take notes during your call, jot down what you remember from the conversation. This will allow you to note any areas of misunderstanding or miscommunication that contributed to the failure of the call.
Next, call back. Explain that your first call did not resolve your issue and that you would like a resolution. If possible, explain what went wrong during the first call so that you and the agent are able to work together to resolve the problem. Keep in mind that customer service representatives have different levels of education and experience and this next agent may be in a better position to help you.
If a second call does not resolve your issue, try a different way of getting in touch. Windstream does offer live chat and email support, both of which provide you with a transcript of your conversation. This transcript may become helpful if your case needs to be redirected within the company. Another option is to contact Windstream through one of its social media platforms.
Another option is to visit one of Windstream's retail stores. A manager or salesperson there may be able to better grasp your issue and address it directly. Sometimes, a face-to-face meeting is what is necessary to resolve an ongoing problem.
This is Windstream's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Windstream agent. This phone number is Windstream's Best Phone Number because 28,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-347-1991 include Overcharges, Change Service, Cancel Service, Technical Support, Service issue and other customer service issues. The Windstream call center that you call into has employees from North Carolina, New York, Iowa and is open 24 hours, 7 days according to customers. In total, Windstream has 8 phone numbers. It's not always clear what is the best way to talk to Windstream representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-347-1991 is Windstream's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Windstream customers, is by calling their 855-962-4053 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 855-962-4053 for New Customers. If you think this information is inaccurate or know of other ways to contact Windstream please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Windstream.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Windstream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.