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Windstream Customer Service

Phone Number & Contact Info

Windstream's Best Phone Number

800-347-1991
Toll-free·Calls Customer Service·Most popular Windstream number
Q:

How do I talk to a live human at Windstream?

A:Must choose an option 1-3.
Q:

Does Windstream offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-8pm, Sat 8:30am-5pm EST. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Windstream Customer Phone Numbers

Call For New Service

855-962-4053
Toll-free · 24 hours, 7 days · Press 1 then 1 for home or 2 for business ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Windstream phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the Windstream phone system greets you: If you are a customer, press 1. If you are not a customer, press 2. For order status, press 3. Calling about a wire down, press 4.
Below are some clips we've found from Windstream's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Kinetic by Windstream. If you're already a Windstream customer, press one. To ask about becoming our customer, press two."
Excerpt from a call with Windstream
Wednesday, January 3, 2024 9:25 PM

They may ask you to enter information with the dial pad

"Thanks for calling Kinetic by Windstream.
If you're already a Windstream customer, press one.
To ask about becoming our customer, press please enter either your phone number including area code or enter the account number located on your bill and then press pound."
Excerpt from a call with Windstream
Saturday, March 2, 2024 12:57 PM

The first phone menu

"Thanks for calling Kinetic by Windstream. Thank you for calling Windstream. It appears you have not used your telephone keypad to press any menu options. Press one now to return to our menu options to ensure you reach the best team to handle your call. If you have a rotary phone, or are visually impaired, please speak one of the following. Repair, payment, care, that best meets your needs.
If you're already a Windstream customer, press one.
To ask about becoming our customer, press two."
Excerpt from a call with Windstream
Monday, May 20, 2024 4:01 AM

After you press 1

"To check order status, press three.
If your please enter either your phone number including area code or enter the account number located on your bill and then press pound."
Excerpt from a call with Windstream
Wednesday, February 21, 2024 2:26 AM

After you press 2

"To check order status, press three.
For help with service for your home, press one."
Excerpt from a call with Windstream
Friday, April 5, 2024 7:54 AM

What are the hours and when should I call?

Windstream operates the call center for this 800-347-1991 phone number Mon-Fri 7am-8pm, Sat 8:30am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 238 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Windstream phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Windstream staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Windstream is Saturday. The most busy day to call is Tuesday, which averages 190% more phone calls by comparison. Again, this is based on a sample of 238 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Windstream

In summation, the best day to call Windstream is Monday.

Calling this Windstream Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 9, 2023

Calling Windsteam was a seamless experience using this number, which is surprising because as a telephone and internet company, I would think it would have a long wait time. It might have been because I called in the evening, but in any case, I would happily call the company again if I had questions. 

I called Windstream because I was thinking about changing my internet provider and wanted to see what it had to offer. I wanted an alternative to the big names because I figured the pricing would last longer than the typical promotional period.

While this was my reason, I assumed that a lot of people call with service issues, for storm damage, with mobile phone issues, for technical support regarding internet equipment, etc. That's why it was amazing that I was able to get to someone so quickly. 

When I called, an automated voice greeted me and said, "Thanks for calling Kinetic by Windstream." Then, there was a message in Spanish for Spanish callers and a long pause. The long pause confused me for a second, but then, the recorded voice came back on with a list of options for me to choose from. It said, "If you are already a Windstream customer, press 1. To ask about becoming our customer, press 2. To check an order status, press 3. If you are calling to report a downed telephone pole or wire, press 4." 

I pressed 2, and then, it instructed me, "For help with service for your home, press 1. For help with service for your business, press 2." This was another simple answer since I needed home service, after which it asked me one more question, "Are you calling to check your order status? Press 1 for yes, and 2 for no." I chose no. It then asked for my five-digit zip code to check eligibility. Once I entered my zip code, hold music played, but it only played for a second before a customer representative picked up.

The representative spoke clearly and was very helpful. It took me a total of one minute and 27 seconds to get to a live call rep, which was actually the most remarkable part of the phone call. I asked the representative about all of my options and priced the plans that would work for my home. I still have to check with a few different carriers, but I'm very happy with Windstream's customer service.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Windstream

If you have time to do a bit of reading before you call Windstream, we recommend you read over some of our problem-specific articles.

Is Windstream the Cheapest Internet Service?

Windstream has multiple internet plans with varying costs. To find the cheapest plan, check which internet connection type is available in your region. Your connection speed also influences the costs. Equipment and installation are some of the additional charges. Contact customer service and find out if you qualify for any discounts to make the plan affordable.

Is Windstream Internet Service Any Good?

If you live in a rural location in one of the states served by Windstream, you might be wondering if it is a good internet service provider. The company offers a good variety of service plans and very competitive rates with low fees. Windstream's customer satisfaction ratings are rather low, though.

How fast is Windstream's internet service?

Windstream's internet service offers varying speeds based on your location and service package. We provide internet speeds ranging from 25 Mbps up to 1 Gigabit per second (Gbps) for both download and upload speeds. However, it is important to note that actual speeds may vary depending on factors such as network congestion, distance from the network access point, and the condition of your wiring. To verify the available speeds at your specific location, enter your address on our website or contact our customer service team. We offer a range of internet packages tailored to suit different needs, ensuring that you can choose the speed that best fits your requirements.

Top Windstream customer service problems

Click the link above to get answers to just about any Windstream customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Windstream, and their purpose. Are any of these similar to the reason you are trying to call?
Password reset assistance: "I was having an issue with my email and it says they're upgrading the account security, so I need to reset my password but it's asking for my account number which I don't know."
- From a call lasting 60m 35s , Mar 25, 2024 9:26 PM
Seeking corporate office contact: "I need to get through to the corporate office."
- From a call lasting 13m 55s , Mar 5, 2024 3:33 PM
Email access issue: "I can't access my email after changing the password due to browser issues."
- From a call lasting 6m 37s , Mar 2, 2024 1:02 PM
Email access issue: "I'm not able to get my email, and it's making a lot of noise."
- From a call lasting 3m 58s , Mar 2, 2024 12:57 PM
Inquiring about fiber optic installation: "I'm calling to ask, who do I talk to about finding out why they can't do that?"
- From a call lasting 7m 39s , Feb 29, 2024 6:10 PM
Internet service assistance: "I've been trying to get somebody out because we haven't had no Internet service for the past month."
- From a call lasting 7m 40s , Jan 11, 2024 6:22 PM
Unclear purpose: "That, but okay."
- From a call lasting 4m 36s , Jan 6, 2024 1:28 PM

More Windstream Customer Service Contacts

There are of course other ways to contact Windstream customer service besides the phone. Below we list the best ones, by medium.

Windstream Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Windstream provides this option.

Windstream Customer Email Addresses

support@windstream.net - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Windstream will reply our your email.

Windstream Customer Service on X (formerly Twitter)

twitter.com/gokinetichome - Customer Service
Use the link to connect with customer service through Twitter
Windstream, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Windstream Customer Help Desk / Web Support

windstream.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Windstream customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Windstream's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Windstream agent. This phone number is Windstream's best phone number because 28,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-347-1991 include Change Service, Overcharges, Cancel Service, Technical Support, Service issue and other customer service issues. The Windstream call center that you call into has employees from North Carolina, New York, Iowa and is open Mon-Fri 7am-8pm, Sat 8:30am-5pm ET according to customers. In total, Windstream has 3 phone numbers. It's not always clear what is the best way to talk to Windstream representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Windstream. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Windstream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Windstream Customer Service

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