Amway Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Amway number
Q:How do I get a live human at Amway?
A:Press 2
Q:Does Amway offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-11pm EST. The least busy day is Thursday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Amway phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Amway phone system greets you: IBO, press 1. Customers, press 2.
Below are some clips we've found from Amway's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Amway customer service. Press one if you are an IBO.
Press two if you are a customer.
Please enter your IBO ID number followed by the pound sign."
Excerpt from a call with Amway
Saturday, March 16, 2024 12:32 AM
The first phone menu
"Thank you for calling Amway customer service.
Press one if you are an IBO.
Press two if you are a customer."
Excerpt from a call with Amway
Wednesday, March 13, 2024 9:55 PM

What are the hours and when should I call?

Amway operates the call center for this 800-253-6500 phone number Mon-Fri 9am-11pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amway phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amway staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amway is Thursday. The most busy day to call is Wednesday, which averages 91% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Amway is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Amway number, but it is also the day with the shortest hold times.

Why call this Amway number?

Below is a sample of recent calls to Amway, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting email address for customer service: "I'm trying to get a replacement part for my queen cookware skillet and need the email address for customer service."
- From a call lasting 4m 33s , Mar 16, 2024 12:32 AM
General inquiry: "Just looking for information about Aurora Amway."
- From a call lasting 16m 54s , Mar 15, 2024 6:25 PM
Lost order inquiry: "I've placed an order but it seems to be lost in delivery at a warehouse in San Francisco."
- From a call lasting 4m 58s , Mar 13, 2024 9:55 PM
Return request for products: "Hi. I bought this item last December and I didn't like it, can I return it?"
- From a call lasting 6m 56s , Feb 21, 2024 1:08 AM
Issue with IB registration: "I can't register as an IB due to an issue with my Social Security number."
- From a call lasting 8m 35s , Feb 17, 2024 12:35 AM

My Experience Calling 800-253-6500

Feb 28, 2024

I once purchased a beauty cream from a co-worker who sold Amway at my old job, and I really liked that cream. However, eventually, it ran out and I didn't give it too much thought. My face has not been quite as clear since, and I really want to buy the same cream. I've changed jobs since then and have no idea how to get ahold of the co-worker so I thought that I would try just calling the company directly. I never thought much about Amway one way or another, but the cream was very helpful and now I wonder about a few of the other products as well. 

Since I don't know anyone selling it, directly calling the company seemed like the best bet. Plus, I didn't want to use their tool to find a local salesperson because then I would have to deal with someone who was trying to oversell me on their products. I just wanted the few things I wanted. I know that Amway is a large company like Avon, but I don't know much about it other than that so I didn't have many expectations going into the call. 

When I called, I was immediately greeted by a voice assistant who said, "Thank you for calling Amway customer service. Press 1 if you are an IOB. Press 2 if you are a customer." I pressed 2 and it took a few seconds, and I wasn't sure what was going to happen but then a voice finally said, "This call may be recorded for quality or training purposes." I didn't even have to wait, because after that transfer, the phone started to ring right away and an agent named Christina picked up. I was pretty amazed that I was able to talk to someone in sales this quickly. 

My only complaint is that this woman was clearly not a native English speaker despite the name. She had a very thick accent and I had to listen very carefully and ask her to repeat herself a few times. However, she was very polite and patient and worked through my questions at a pace that I could understand. All in all, I was most impressed that it only took me about 30 seconds to get to a live agent, and I don't think there are very many companies that can offer that type of support. They may be a sales-focused company, but they sure got my sales. I will call back if I run out of the face cream again. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Amway Customer Service

There are of course other ways to contact Amway customer service besides the phone. Below we list the best ones, by medium.
Amway's website - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Amway customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Amway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amway agent. This phone number is Amway's best phone number because 9,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-253-6500 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Amway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Amway has 1 phone number. It's not always clear what is the best way to talk to Amway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Amway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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