Say "I don't have it", then "Yes", then "I don't have it", then "Yes"
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Please say or enter your account or card number
"I don't have it"
I think you said you don;t have your account number, is that correct?
We can look up your account with your social security number, please say your social security number
If you're already on the phone with Synchrony Bank, you may want to look over any tips we have for getting better results. If you already talked to a Synchrony Bank rep (or several), let us know if you were able to resolve your issue and how your experience was- it's how we customers push companies like Synchrony Bank to give better customer support.