How do I talk to a human at this Synchrony Bank number?
A:Press Option 6 twice
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7:30am-midnight, Sat 10am-7pm EST.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Synchrony Bank Member Services?
A:The average hold time is 6 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
This is the #5 most popular Synchrony Bank phone number out of 6. Click above to go back to the main customer service number and other contact information, including Synchrony Bank email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Synchrony Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press Option 6 twice
What are the hours and when should I call?
Synchrony Bank operates the call center for this 866-396-8254 phone number Mon-Fri 7:30am-midnight, Sat 10am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 7,010 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Synchrony Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Synchrony Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Synchrony Bank is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 7,010 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Synchrony Bank is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Synchrony Bank staffs the call center well on Thursday.