What do I do if there's a problem on my Synchrony Bank account?

If you notice that something isn't right with your Synchrony bank account you will want to follow these steps and act quickly to get it fixed.

Aug 19, 2019

Do you have problems with your Synchrony Bank account? You may call or write to them and get the help you are looking for. If you have trouble logging in to your account, you may contact them by phone. You may call them by the phone number at the back of your card. Validate your identity and listen to our account summary. When you are done, say 'Online Assistance.' You will hear an explanation of the steps that you should follow to register and log in to your account.

If You Want to Activate Your Account

If the card you received has a sticker at the front, call the number on the sticker and ask for help. They will help you activate your account and verify your information.

If You Need Help Closing Your Account

Synchrony Bank allows you to close your account whenever you want. When you close your account you will no longer enjoy the services such as promotional financing and online payments. To close your account contact the bank using the phone number at the back of your card/.

If You Need to Remove Your Phone Number

As long as you have a Synchrony Bank account, you must have at least one phone number linked to the account. If you have more than one phone numbers, you can remove or change them as you please.

If You Need Help With a Lost or Stolen Card

Call the customer support team as soon as you notice that your card is missing. You can reach them at any time of the day. You can find the number at the back of your card. The bank will close your account and give you a new account number. If you notice any unknown activities in your account, you should report them as soon as possible.

When You Need to Close Your Credit Account

It is not possible to close our credit account online. You must contact the customer support team and ask for their help.

Contacting Synchrony Bank


There are lots of ways to contact Synchrony Bank if you need any help with your account. Chat is one of the best options. It is available 24/7. The chat icon displays at the top right. The bank uses s virtual chat agent known as Sydney. Sydney has answers to any problems that you may have with your account. You must be logged into your online profile to use this support option.

Chat agents have the same resources and tools as customer support agents.

If you cannot find the chat icon, there may be a problem. You should contact the bank through their phone number. If the virtual intelligent agent cannot answer your questions, they will transfer you to a live chat agent for more help.


Calling the customer support team is the best way to seek help. You will be connected with a representative who can help you find answers. The average wait time when trying to speak with an agent is 36 minutes. You may call from Monday to Friday between 7:30 am and midnight. On Saturdays, you may call them from 10 am to 7 pm EST. When speaking to the agent you must have all our facts ready. Provide them with all the details of your problem and they will help you.

The Help Desk

The help desk is another great platform to seek help for your Synchrony Bank account. It has plenty of targeted tips, suggestions, and reminders. You can learn from the experiences of other customers. You may follow ongoing conversations or start new ones.

Further questions?

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What do I do if there's a problem on my Synchrony Bank account?

Why does GetHuman Write How-to Guides for Synchrony Bank Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Synchrony Bank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if there's a problem on my Synchrony Bank account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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