What do I do if there's a problem on my Synchrony Bank account?
In a nutshell: If you have an account with Synchrony Bank, and if some sort of problem develops with it, you should be able to deal with that problem pretty quickly. Synchrony has a variety of resources to help you sort that problem out, whatever it is. In addition to customer service and technical support over the phone, there are online tools and other resources you can use to take care of things faster, yourself.
Introduction
If you have an account with Synchrony Bank, and if some sort of problem develops with it, you should be able to deal with that problem pretty quickly. Synchrony has a variety of resources to help you sort that problem out, whatever it is. In addition to customer service and technical support over the phone, there are online tools and other resources you can use to take care of things faster, yourself.
What You'll Need
When you try to access you Synchrony account via the Find My Account page, you will need your Synchrony Bank account number. You can find this number on your monthly bill (in the upper right corner) and on your credit card (either on the front or the back, depending on which card you have).
If you notice transactions on your account that neither you nor any authorized user of your account made, or if your Synchrony card was lost or stolen, then you need to contact Synchrony customer service immediately and get their help securing your account.
Synchrony customer service
You will also need to contact the bank directly if your account was closed on you, which Synchrony might due in cases of lengthy account inactivity, missed payments, high levels of credit utilization near or above your limit, or suspicious patterns of payments either made or received.
If the problem is that you cannot access your Synchrony Bank account, go to the Synchrony Find My Account page.
Synchrony Find My Account page
If this is not the problem, skip to step 4.
Scroll down and find the option that best suits your type of account, then click on it and/or provide the required information to access your account.
Skip to step 8.
Go to the Synchrony home page.
Synchrony home page
Click on the "Sign In" button in the upper right corner of the page.
A drop-down menu will appear.
Click on the "Synchrony Bank" option.
Sign in to your Synchrony Bank account.
Go to the Synchrony FAQ page.
Synchrony FAQ page
Scroll down until you find an option that should likely address the problem you are having.
The Synchrony FAQ page is extensive, with many different topics in the categories of account registration, new sign in experiences, viewing your statements, enrolling in paperless statements, making payments, setting up autopay, alerts, paying without signing in, MySynchrony mobile app, your credit score, promotional financing, interest charges, late fees, payment security, fraud protection, dispute resolution, installment loans, the Synchrony Car Care credit card, the Synchrony HOME credit card, pay later, Synchrony Mastercard credit cards, and your digital wallet.
If none of the steps described above have resolved the problem, call a Synchrony Bank customer service representative for further assistance.
Synchrony customer service
Conclusion
If you need to call Synchrony's customer service, you can do so from Monday to Friday from 7:30 am to 12:00 am EST, and on Saturdays from 10:00 am to 7:00 pm EST. It is closed on Sundays.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Synchrony Bank Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Synchrony Bank
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies