Windstream Customer FAQ

Yes, there may be a charge for long distance calls depending on your specific plan with Windstream. It's best to review your plan details or contact Windstream directly to confirm the charges applicable to your service.

Local landline calls are typically included in your Windstream service plan with no additional charges. Long-distance or international calls may incur extra fees based on your specific plan and usage.

To disconnect your landline and internet services, you need to contact Windstream customer service directly. There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear about your situation. A bare wire after an installation isn't ideal. Please be careful and avoid touching or approaching it. Our technician team is trained to not leave exposed wires after installation. This could be overlooked or caused by environmental factors after they left. Either way, we strongly recommend having a professional technician come out and take a look to ensure your safety and proper service functionality.

Windstream is compatible with a wide variety of landline telephones. You are not restricted to a specific brand or model. Therefore, you can use any landline telephone of your choice with your Windstream service. Just ensure that it is a touchtone phone, as rotary and pulse phones may not be compatible with modern verbal command systems that Windstream uses.