Does Windstream Have the Best Customer Satisfaction for Internet Service?
Windstream offers good internet packs, but its customer satisfaction ratings are below average. The rankings in reputable indexes and studies are also relatively lower. The prime reason is the lower internet speed with DSL connections. Additionally, service disruptions are common issues. You can contact Windstream customer service if you face any such issues.
Windstream offers various internet packages for residential areas, government agencies, and businesses. The internet provider brings high-speed connections to towns and rural areas as well.
The costs of the company's internet packages are generally affordable. However, its customer satisfaction levels are mostly below average than most companies.
Customer ratings are lower primarily due to numerous customer service issues, like slow speed and network issues. However, customer service is quick to respond if you face any issues.
Customer Satisfaction Reviews and Scores
Some popular and reliable customer satisfaction indicators and surveys help in understanding customer ratings of Windstream.
American Customer Satisfaction Index Score
One of the most reputable indices that measure customer satisfaction ratings in different industries is the American Customer Satisfaction Index. Windstream scores 61 out of 100.
The score is below the average levels of the internet service industry. In recent years, the company holds the same score. While it is good that it did not decline ratings, there is no improvement either.
J.D Power Rankings
Another reliable intelligence source is J.D Power. It carries independent studies on different consumer products and publishes valuable reports.
Windstream does not cross the average mark in these ranks as well. It ranks at 680 out of 1,000.
Better Business Bureau Ratings
You can track customer complaints against various internet providers through Better Business Bureau. Windstream has an average rating of 1.01 stars out of five stars. However, these ratings are combined for both its internet connection and telephone services.
Internet services usually have low review scores as customers tend to complain about internet speed issues frequently. However, Windstream's score is low even in the average internet customer complaint standards.
Reasons for Lower Customer Satisfaction Levels
Customer satisfaction rates primarily take into consideration consumer complaints regarding internet connections and usage problems. However, customers tend to leave a complaint review to resolve their issues faster, while satisfied customers often do not leave a review.
You can find a few customer reviews that express their satisfaction with the company's services. By knowing the reasons behind Windstream's internet service customer ratings, you may decide if the connection is suitable for you.
Slower Speed
Most complaints against the internet provider are regarding the slower internet speed. Windstream offers both DSL (Digital Subscriber Line) and fiber optics connections. While fiber optics is much faster, DSL is prone to a slower speed and lags occasionally.
However, about 80% of Windstream internet connections are DSL. Customers who reside in the regions with DSL raise the issue of slower speed frequently. Whenever you experience slow internet connections, you can reach out to customer service. They are available 24/7.
Customer representatives help in resolving the issue, or they can suggest a plan with a higher speed. Windstream is slowly expanding and soon aims to bring fiber optics services in many regions. It can significantly reduce the issues of slow speed.
Service Disruption
Customers also complain about Windstream's internet service disruptions. The issue brings down the company's customer satisfaction levels.
Some customers experience a disruption in the connection for several hours at times. You can call customer service if you face such issues. They work on resolving the issue promptly.
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