Windstream Customer Service

Calling Windsteam was a seamless experience using this number, which is surprising because as a telephone and internet company, I would think it would have a long wait time. It might have been because I called in the evening, but in any case, I would happily call the company again if I had questions. 

I called Windstream because I was thinking about changing my internet provider and wanted to see what it had to offer. I wanted an alternative to the big names because I figured the pricing would last longer than the typical promotional period.

While this was my reason, I assumed that a lot of people call with service issues, for storm damage, with mobile phone issues, for technical support regarding internet equipment, etc. That's why it was amazing that I was able to get to someone so quickly. 

When I called, an automated voice greeted me and said, "Thanks for calling Kinetic by Windstream." Then, there was a message in Spanish for Spanish callers and a long pause. The long pause confused me for a second, but then, the recorded voice came back on with a list of options for me to choose from. It said, "If you are already a Windstream customer, press 1. To ask about becoming our customer, press 2. To check an order status, press 3. If you are calling to report a downed telephone pole or wire, press 4." 

I pressed 2, and then, it instructed me, "For help with service for your home, press 1. For help with service for your business, press 2." This was another simple answer since I needed home service, after which it asked me one more question, "Are you calling to check your order status? Press 1 for yes, and 2 for no." I chose no. It then asked for my five-digit zip code to check eligibility. Once I entered my zip code, hold music played, but it only played for a second before a customer representative picked up.

The representative spoke clearly and was very helpful. It took me a total of one minute and 27 seconds to get to a live call rep, which was actually the most remarkable part of the phone call. I asked the representative about all of my options and priced the plans that would work for my home. I still have to check with a few different carriers, but I'm very happy with Windstream's customer service.