KFC Customer Service

Phone Number & Contact Information

800-225-5532
Toll-free·Calls Customer Service·Most popular KFC number
Q:How do I get a live human at KFC?
A:Must choose an option 1-2.
Q:Does KFC offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 12 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

More KFC Customer Phone Numbers

502-459-9872 - Corporate Offices
Direct to a human. YUM! Corporation (parent of KFC, Pizza Hut and other fast food restaurants) · A representative answered the line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this KFC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Here is how our research team describes the way the KFC phone system greets you: To speak with an agent about a recent visit, press 1. If you are calling about an order placed at a KFC, press 2.
Below are some clips we've found from KFC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling KFC. For English, please press one. For Spanish, please press two. To hear our better chicken commitment, please press three."
Excerpt from a call with KFC
Friday, January 5, 2024 9:29 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling KXT. For English, please listen carefully as our menu options have recently changed. Hi. Thank you for calling gift card customer care. This is Angela. How can I help you today?"
Excerpt from a call with KFC
Friday, April 5, 2024 12:24 AM
The first phone menu
"Thank you for calling KFC.
For English, please press one.
For Spanish, please press two.
To hear our better chicken commitment, please press three."
Excerpt from a call with KFC
Thursday, March 21, 2024 4:03 PM
After you press 1
"To hear our better chicken commitment, please please listen carefully.
As our menu options have recently changed. To speak with an agent about a recent visit, press one.
If you are calling about an order placed at k f c dot com, press two."
Excerpt from a call with KFC
Wednesday, April 3, 2024 2:37 AM

What are the hours and when should I call?

KFC operates the call center for this 800-225-5532 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 819 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KFC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KFC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call KFC is Sunday. The most busy day to call is Thursday, which averages 167% more phone calls by comparison. Again, this is based on a sample of 819 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call KFC is Monday.

Why call this KFC number?

Below is a sample of recent calls to KFC, and their purpose. Are any of these similar to the reason you are trying to call?
General feedback: "I don't think it's good."
- From a call lasting 2m 27s , Apr 13, 2024 6:33 PM
Unclear purpose: ""
- From a call lasting 55s , Apr 10, 2024 2:00 AM
Unknown purpose: ""
- From a call lasting 1m 51s , Apr 10, 2024 1:56 AM
Unsure purpose: ""
- From a call lasting 2m 7s , Apr 10, 2024 1:51 AM
Inappropriate language: "Various offensive and inappropriate language used throughout the call."
- From a call lasting 2m 46s , Apr 10, 2024 12:54 AM
Threatening violence: "My girlfriend's gonna kill you."
- From a call lasting 1m 57s , Apr 10, 2024 12:22 AM
Threats of violence: "My girlfriend gonna kill you."
- From a call lasting 1m 24s , Apr 10, 2024 12:17 AM
Threatening language: "My girlfriend will kill you."
- From a call lasting 1m 33s , Apr 10, 2024 12:14 AM
Unsatisfied with service: "I'm held up so I don't want to be your customer anymore."
- From a call lasting 2m 22s , Apr 10, 2024 12:06 AM
Verbal abuse: "You little woman bitch. You fat bitch."
- From a call lasting 1m 2s , Apr 7, 2024 12:28 AM

More Ways to Contact KFC Customer Service

There are of course other ways to contact KFC customer service besides the phone. Below we list the best ones, by medium.
KFC's website
https://www.kfc.com/contact - Customer Service
Online customer service support
As a last, sometimes only, resort- KFC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is KFC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KFC agent. This phone number is KFC's best phone number because 35,328 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5532 include Refund a Charge, Account Access, Missing Delivery, Make a Complaint, Problem With an Order and other customer service issues. The KFC call center that you call into has employees from Kentucky, Virginia, Oregon and is open 24 hours, 7 days according to customers. In total, KFC has 2 phone numbers. It's not always clear what is the best way to talk to KFC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for KFC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like KFC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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