McDonald's Phone Number

Call McDonald's customer service faster with GetHuman

  • Calls McDonald's's Customer Service department
  • The average hold time is 2m
  • Hours are 24 hours, 7 days
  • The best time to call is 1pm
  • Popular issues for this call center: Make a reservation, Delivery problem, Cancel a reservation, Complaint, and Overcharge/Strange charge.
  • Reach a live McDonald's agent: Say, "Representative", then hold for the representative.
  • What you hear when you call: In a few words, tell me why you are calling today?

Calling McDonald's Customer Care at 800-244-6227

Mar 11, 2024

Calling McDonald's customer service was a pleasant experience from beginning to end. When I called, I ran into no wait times, as I was automatically connected to a representative within a minute of dialing. She asked me for my name, which I provided, and asked how she could assist me.

I told her that I was wondering how long I had to use the points I had obtained in the application, as I had previously had my points expire before I could use them. She said that I would have six months from the date of the purchase in which to use my points, and that if I looked in the application, I could check the transaction history to determine just how many points I needed to use.

I then asked her if there was any way to reset the clock on when points expired, and she told me that there wasn't any way to restore points on my account if they had expired, nor was there a way you could make a purchase at McDonald's and save all of your old points. Once the time hit six months since the time of your oldest purchase at McDonald's, those points would expire and be lost for good.

She said that she had been in such a situation before, and when she had been close to having her points expire, she would get something small, such as hash browns or a small drink. I asked how that worked, and she said that each time you used anything on the McDonald's app to cash in for a purchase, the system would automatically pull from the oldest possible points that I had acquired. 

She added that I could also set the application to give me notifications when I was getting close to having my points expire, which would send me an e-mail when I had one month or less to use my points. By getting a reminder in place, I could make sure that I wouldn't let any points go unused.

She then asked me if I had any other questions that she could assist me with, and I told her that I didn't have anything else to ask her. She then thanked me for calling McDonald's and wished me a pleasant evening.

Overall, I thought this was a strong interaction from start to finish with the representative. Even though I didn't ask a very challenging question, the representative took it very seriously and made sure to fully answer my concerns. She gave a full breakdown of how the program worked and how the loyalty points I used could be staggered in a way that wouldn't ruin any points I was saving, and she even explained how I could best use the program and my rewards to work for me.

I didn't have to wait for anyone at any point, and I didn't have any confusion in answering questions. Based on this interaction, I would absolutely use this number again if I needed assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I was beaten and drug out of your restaurant robbed and spit on by a manager at your fr...
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You want good workers. But you don't want to give any of them overtime. So they either...
I ordered an item at the wrong McDonalds and I would like to ask for a refund on the ma...
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So basically my food was raw and I already called about it and I still haven’t got my m...
I need to get verification for employee who work at McDonald’s on ***** W. Bell in Phoe...
My points are gone and they should not have expired. I would like them back but don’t k...
I need a refund on my cheeseburger. They made it twice incorrectly. The second time was...
The barbecue sauce on the McRib is horrible this year!! Tasteless!!!!
I ordered two quarter pounders add Bacon extra pickles extra lettuce and Mac sauce I bi...

McDonald's Customer Phone Number 800-244-6227 - Stats

Phone number to dial800-244-6227
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1pm
Average wait2 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication92%
Quality of help75%
Customer votes684
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

McDonald's's Best Toll-Free/800 Customer Phone Number

This is McDonald's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a McDonald's agent. This phone number is McDonald's's Best Phone Number because 10,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-244-6227 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call McDonald's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, McDonald's has 1 phone number. It's not always clear what is the best way to talk to McDonald's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to McDonald's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like McDonald's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with McDonald's, including their website / help desk. Visit our McDonald's Customer Service page for more information.
McDonald's Customer Service

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