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McDonald's Customer Service

Phone Number & Contact Info

McDonald's's Best Phone Number

800-244-6227
Toll-free·Calls Customer Service·Most popular McDonald's number
Q:

How do I talk to a live human at McDonald's?

A:Say, "Representative", then hold for the representative.
Q:

Does McDonald's offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 25 seconds. The longest hold times are on Sunday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this McDonald's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "Representative", then hold for the representative.
Here is how our research team describes the way the McDonald's phone system greets you: In a few words, tell me why you are calling today?
Below are some clips we've found from McDonald's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"In observance of New Year's, our contact center is currently closed. The contact center will be open again tomorrow from seven AM to six fifty nine PM. Our customer service center is currently closed. We are normally open Monday through Saturday from seven AM to seven PM central time. Except holidays. We do offer some automated information or you can contact us from our mobile app. Click on more, then pick careers contact and legal, then contact us. You can also check out our website at w w w dot McDonald's dot com. You can send us a message there by clicking on contact us. Thank you for calling McDonald's US customer care line."
Excerpt from a call with McDonald's
Monday, January 1, 2024 3:55 PM

What are the hours and when should I call?

McDonald's operates the call center for this 800-244-6227 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 5,619 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this McDonald's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like McDonald's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call McDonald's is Sunday. The most busy day to call is Friday, which averages 40% more phone calls by comparison. Again, this is based on a sample of 5,619 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Sunday, which is 671% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Thu
Shortest
Fri
Sat

The best time to call McDonald's

In summation, the best day to call McDonald's is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that McDonald's staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this McDonald's Customer Number

Christian Allen is the editor / author responsible for this content.
Mar 11, 2024

Calling McDonald's customer service was a pleasant experience from beginning to end. When I called, I ran into no wait times, as I was automatically connected to a representative within a minute of dialing. She asked me for my name, which I provided, and asked how she could assist me.

I told her that I was wondering how long I had to use the points I had obtained in the application, as I had previously had my points expire before I could use them. She said that I would have six months from the date of the purchase in which to use my points, and that if I looked in the application, I could check the transaction history to determine just how many points I needed to use.

I then asked her if there was any way to reset the clock on when points expired, and she told me that there wasn't any way to restore points on my account if they had expired, nor was there a way you could make a purchase at McDonald's and save all of your old points. Once the time hit six months since the time of your oldest purchase at McDonald's, those points would expire and be lost for good.

She said that she had been in such a situation before, and when she had been close to having her points expire, she would get something small, such as hash browns or a small drink. I asked how that worked, and she said that each time you used anything on the McDonald's app to cash in for a purchase, the system would automatically pull from the oldest possible points that I had acquired. 

She added that I could also set the application to give me notifications when I was getting close to having my points expire, which would send me an e-mail when I had one month or less to use my points. By getting a reminder in place, I could make sure that I wouldn't let any points go unused.

She then asked me if I had any other questions that she could assist me with, and I told her that I didn't have anything else to ask her. She then thanked me for calling McDonald's and wished me a pleasant evening.

Overall, I thought this was a strong interaction from start to finish with the representative. Even though I didn't ask a very challenging question, the representative took it very seriously and made sure to fully answer my concerns. She gave a full breakdown of how the program worked and how the loyalty points I used could be staggered in a way that wouldn't ruin any points I was saving, and she even explained how I could best use the program and my rewards to work for me.

I didn't have to wait for anyone at any point, and I didn't have any confusion in answering questions. Based on this interaction, I would absolutely use this number again if I needed assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call McDonald's

If you have time to do a bit of reading before you call McDonald's, we recommend you read over some of our problem-specific articles.

Are McDonald's fries vegetarian?

Yes, McDonald's fries are vegetarian. They are made from potatoes, oil, and a blend of seasonings. There are no animal-derived ingredients or additives used in the production of the fries. However, it is essential to note that McDonald's fries are cooked in a shared fryer, along with other fried products that may contain animal products or potential allergens. As a result, there is a potential risk of cross-contamination. Vegetarians may choose McDonald's fries as part of their diet, keeping in mind the possible risk of cross-contact. Additionally, it is always advisable to consult the local McDonald's for specific ingredient and allergen information relevant to your region.

What are McDonald's opening hours?

McDonald's opening hours vary by location. However, most McDonald's restaurants open their doors early in the morning and close late at night. In more urban areas or busy locations, some restaurants may stay open 24 hours a day. Additionally, breakfast hours typically start early in the morning, usually between 5 am and 6 am, and continue until 10:30 am or 11 am when the regular menu becomes available. To find the exact opening hours of a particular McDonald's restaurant near you, it is best to use the restaurant locator on the McDonald's website or contact your local restaurant directly.

Can I order McDonald's food for delivery?

Yes, you can order McDonald's food for delivery. McDonald's offers a convenient delivery service through various third-party delivery partners, such as Uber Eats, DoorDash, and Grubhub. To place an order, simply download any of these delivery apps, enter your address, select your desired McDonald's items from the menu, customize your order if needed, and proceed to checkout. You can track your delivery in real-time and expect your McDonald's food to arrive at your doorstep within the estimated delivery time. Please note that delivery availability may vary depending on your location, and additional fees may apply. Enjoy the convenience of ordering your favorite McDonald's meals from the comfort of your home!

Top McDonald's customer service problems

Click the link above to get answers to just about any McDonald's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to McDonald's, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about cockroach: "While waiting for my meal at McDonald's, a cockroach came out from somewhere between the kitchen and the register."
- From a call lasting 12m 49s , Jun 11, 2024 2:22 PM
Payroll card history request: "I just was wondering if you guys could give me the history of it from when it opened to now."
- From a call lasting 2m 50s , Jun 11, 2024 12:25 PM
Issue with app order: "I went to order McDonald's but there were no chicken or fish items available on the app despite the restaurant saying everything's fine."
- From a call lasting 21m 24s , Jun 7, 2024 10:44 PM
Asking for phone number: "What's the number?"
- From a call lasting 5m 33s , Jun 5, 2024 6:52 PM
Complaint about locked doors: "Doors were locked, had to go through drive-thru, couldn't get ketchup."
- From a call lasting 11m 38s , Jun 1, 2024 1:04 PM
App discount not honored: "Why are you refusing to honor the breakfast sandwich deal on the app?"
- From a call lasting 17m 53s , May 30, 2024 6:32 PM
Issue with missing rewards points: "I lost forty five hundred forty forty five sixty in points, never used them yet."
- From a call lasting 16m 30s , May 28, 2024 5:53 PM
Complaint about rude manager: "I've just sent a manager so rude in my life."
- From a call lasting 4m 59s , May 28, 2024 5:50 PM
Technical issue with order: "The app is not working as it should and I've tried multiple times with no success."
- From a call lasting 6m 16s , May 25, 2024 2:58 PM
Order complaint, wrong items: "My chicken nuggets weren't there, got a Sprite instead of a Coca Cola, and the rest of my family's order was fine."
- From a call lasting 6m 39s , May 24, 2024 10:14 PM

More McDonald's Customer Service Contacts

There are of course other ways to contact McDonald's customer service besides the phone. Below we list the best ones, by medium.

McDonald's Customer Help Desk / Web Support

mcdonalds.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- McDonald's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is McDonald's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a McDonald's agent. This phone number is McDonald's's best phone number because 10,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-244-6227 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call McDonald's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, McDonald's has 1 phone number. It's not always clear what is the best way to talk to McDonald's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for McDonald's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like McDonald's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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