Blue Cross Blue Shield (MI) Customer Service

Phone Number & Contact Info

Blue Cross Blue Shield (MI)'s Best Phone Number

888-288-2738
Toll-free·Calls Individual Customer Care·Most popular Blue Cross Blue Shield (MI) number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Blue Cross Blue Shield (MI)?

A:Press *9, then keep pressing 0 at each prompt. You can also use our free service that can talk to Blue Cross Blue Shield (MI) for you and report back.
Q:

Does Blue Cross Blue Shield (MI) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. You can skip the hold time for free.

Blue Cross Blue Shield (MI) Customer Phone Numbers

Dental & Vision

888-642-2276
Toll-free · 24 hours, 7 days · Press 0. · Not eligible for Medicare and interested in purchasing an individual or family plan, press 1. If you are eligible for Medicare and want to learn more, press 2. Current member and recently submitted an application or have questions about billing or claims, press 3. Providers, press 4. Currently insured with us, press 5. Agents, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call

Provider Services

800-249-5103
Toll-free · 24 hours, 7 days · For Provider Services - Facility · What are you calling about? You can say "claims" or press 1. Say "eligibility and benefits" or press 2. Or say "precertification" or press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross Blue Shield (MI) below.

Let us call and talk to Blue Cross Blue Shield (MI) for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross Blue Shield (MI) phone number to document the phone system.
Here is how our research team describes the way the Blue Cross Blue Shield (MI) phone system greets you: You can say "I am a member," "I am a provider," or "I am interested in finding out about coverage," or say it's something else.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press *9, then keep pressing 0 at each prompt.
Below are some clips we've found from Blue Cross Blue Shield (MI)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Blue Cross Blue Shield and Blue Care Network of Michigan. Your call may be monitored and recorded for quality evaluation, training, and identification purposes. First, please say which of these sounds right for you. I'm already a member. I'm a health care provider. I just enrolled. Or I'm interested in purchasing individual coverage."
Excerpt from a call with Blue Cross Blue Shield (MI)
Monday, January 15, 2024 6:10 PM

They may ask you to say or enter information

"Thank you for calling Blue Cross Blue Shield and Blue Care Network of Michigan. Your call may be monitored and recorded for quality evaluation, training, and identification per purposes. First, please say which of these sounds right for you. I'm already a member. I'm a health care provider. Or I'm interested in purchasing individual coverage.
You already have an individual coverage plan. Right?
Please say or enter the numeric portion of your enrollee ID."
Excerpt from a call with Blue Cross Blue Shield (MI)
Thursday, June 13, 2024 4:28 PM

What are the hours and when should I call?

Blue Cross Blue Shield (MI) operates the call center for this 888-288-2738 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 127 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross Blue Shield (MI) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (MI) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (MI) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Cross Blue Shield (MI) is Saturday. The most busy day to call is Monday, which averages 825% more phone calls by comparison. Again, this is based on a sample of 127 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Blue Cross Blue Shield (MI)

In summation, the best day to call Blue Cross Blue Shield (MI) is Wednesday.

Why Customers Call Blue Cross Blue Shield (MI)

If you have time to do a bit of reading before you call Blue Cross Blue Shield (MI), we recommend you read over some of our problem-specific articles.

What is Blue Cross Blue Shield (MI)?

Blue Cross Blue Shield (MI) is a trusted and reputable health insurance provider in Michigan. As a state-specific organization within the Blue Cross Blue Shield Association, it offers comprehensive health coverage to individuals, families, and businesses throughout the state. Blue Cross Blue Shield (MI) has a vast network of healthcare providers, including doctors, hospitals, and specialists, ensuring members have access to high-quality care. With a focus on promoting wellness and preventive services, it offers various plans tailored to meet individual needs and budget. Blue Cross Blue Shield (MI) provides reliable customer service and easy-to-use online tools for managing health plans and claims. With its commitment to improving health outcomes and providing affordable coverage, Blue Cross Blue Shield (MI) is a trusted choice for health insurance in Michigan.

What is the cost of Blue Cross Blue Shield (MI) coverage?

The cost of Blue Cross Blue Shield (MI) coverage varies and depends on several factors. These factors include your age, location, type of plan, and any additional coverage you may need. Blue Cross Blue Shield (MI) offers a range of plans to suit different needs and budgets. To get an accurate estimate of the cost, it is recommended to request a quote directly from Blue Cross Blue Shield (MI) or speak with a representative who can explain the options and associated costs based on your unique circumstances. This allows you to evaluate and choose the plan that best fits your budget and healthcare needs.

Top Blue Cross Blue Shield (MI) customer service problems

Click the link above to get answers to just about any Blue Cross Blue Shield (MI) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross Blue Shield (MI), and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about prescription: "I'm trying to find out about my insurance and a prescription."
- From a call lasting 6m 9s , Jun 13, 2024 4:28 PM
Insurance coverage inquiry: "I'm trying to locate how to cover our son since my husband retired and we switched insurances."
- From a call lasting 71m 36s , Feb 5, 2024 6:53 PM

More Blue Cross Blue Shield (MI) Customer Service Contacts

There are of course other ways to contact Blue Cross Blue Shield (MI) customer service besides the phone. Below we list the best ones, by medium.

Blue Cross Blue Shield (MI) Customer Help Desk / Web Support

bcbsm.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Blue Cross Blue Shield (MI) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Blue Cross Blue Shield (MI)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (MI) agent. This phone number is Blue Cross Blue Shield (MI)'s best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-288-2738 include Speak to an agent, Find a provider, Billing inquiry, Records, Prescriptions and other customer service issues. Rather than trying to call Blue Cross Blue Shield (MI) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross Blue Shield (MI) has 3 phone numbers. It's not always clear what is the best way to talk to Blue Cross Blue Shield (MI) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (MI). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (MI). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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