Blue Cross and Blue Shield (FLA) Customer Service

Phone Number & Contact Info

Blue Cross and Blue Shield (FLA)'s Best Phone Number

800-352-2583
Toll-free·Calls Customer Service·Most popular Blue Cross and Blue Shield (FLA) number
Q:

How do I talk to a live human at Blue Cross and Blue Shield (FLA)?

A:At first prompt, press 0000
Q:

Does Blue Cross and Blue Shield (FLA) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Blue Cross and Blue Shield (FLA) Customer Phone Numbers

Federal Employee Customer Service

800-333-2227
Toll-free · 24 hours, 7 days · Say "Representative" at the first menu. Next press 4, then press 3. · Which of these sounds right for you? You can say, "I am a member," or "I am a provider."

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Blue Cross and Blue Shield (FLA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At first prompt, press 0000
Here is how our research team describes the way the Blue Cross and Blue Shield (FLA) phone system greets you: So I can verify who you are, say or enter the last 4 digits of your Social Security number.
Below are some clips we've found from Blue Cross and Blue Shield (FLA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Hello. You've reached Florida Blue. So that I can verify who you are, say or enter just the last four digits of your Social Security number."
Excerpt from a call with Blue Cross and Blue Shield (FLA)
Wednesday, April 24, 2024 5:26 PM

What are the hours and when should I call?

Blue Cross and Blue Shield (FLA) operates the call center for this 800-352-2583 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross and Blue Shield (FLA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross and Blue Shield (FLA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Cross and Blue Shield (FLA) is Thursday. The most busy day to call is Friday, which averages 129% more phone calls by comparison. Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Blue Cross and Blue Shield (FLA)

In summation, the best day to call Blue Cross and Blue Shield (FLA) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross and Blue Shield (FLA) staffs the call center well on Thursday.

Why Customers Call Blue Cross and Blue Shield (FLA)

If you have time to do a bit of reading before you call Blue Cross and Blue Shield (FLA), we recommend you read over some of our problem-specific articles.

What is Blue Cross and Blue Shield (FLA)?

Blue Cross and Blue Shield (FLA) is a health insurance company that provides individuals and families in Florida with comprehensive healthcare coverage. As a member of the Blue Cross and Blue Shield Association, they have access to a vast network of doctors, hospitals, and healthcare professionals across the state. Blue Cross and Blue Shield (FLA) offers a variety of plans to meet the diverse needs of their customers, including medical, dental, vision, and prescription drug coverage. They are committed to providing affordable and quality healthcare solutions, focusing on preventive care and wellness programs to help individuals maintain their health. With outstanding customer service, convenient online tools, and a strong reputation in the industry, Blue Cross and Blue Shield (FLA) is dedicated to ensuring their members have access to the care they need when they need it.

What is the coverage area of Blue Cross and Blue Shield (FLA)?

The coverage area of Blue Cross and Blue Shield (FLA) extends throughout the entire state of Florida. As a leading health insurance provider in the state, Blue Cross and Blue Shield (FLA) offers comprehensive coverage to individuals, families, and businesses, ensuring access to quality healthcare services. Whether you reside in a bustling city or a remote area, Blue Cross and Blue Shield (FLA) is committed to providing its members with an extensive network of healthcare providers and facilities. With a wide range of health plans and options, individuals can choose the coverage that suits their needs best. Blue Cross and Blue Shield (FLA) aims to ensure that Floridians have access to reliable health insurance across the state.

Are prescription drugs covered by Blue Cross and Blue Shield (FLA)?

Yes, prescription drugs are covered by Blue Cross and Blue Shield (FLA) for eligible members. Our health insurance plans include comprehensive prescription drug coverage. Members can access a wide range of prescription medications, including brand-name and generic drugs, through our extensive network of pharmacies and mail-order services. Blue Cross and Blue Shield (FLA) works with a formulary, which is a list of covered drugs that have been approved for safety, effectiveness, and affordability. Some medications may require prior authorization or step therapy, but our goal is to ensure that our members have access to the medications they need. For specific details about your prescription drug coverage, please refer to your plan documents or reach out to our customer service team.

Top Blue Cross and Blue Shield (FLA) customer service problems

Click the link above to get answers to just about any Blue Cross and Blue Shield (FLA) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross and Blue Shield (FLA), and their purpose. Are any of these similar to the reason you are trying to call?
Billing and claims inquiry: "I need the billing and claims information for Blaine's."
- From a call lasting 3m 13s , Apr 24, 2024 5:26 PM
No specific purpose: ""
- From a call lasting 2m 53s , Apr 3, 2024 3:25 PM
Applying for disability benefits: "I'm calling on behalf of Steven Moore to apply for his disability benefit."
- From a call lasting 13m 25s , Feb 9, 2024 7:50 PM
Seeking confirmation: "This Blue Cross Blue Shield, right?"
- From a call lasting 3m 27s , Jan 5, 2024 1:44 PM

More Blue Cross and Blue Shield (FLA) Customer Service Contacts

There are of course other ways to contact Blue Cross and Blue Shield (FLA) customer service besides the phone. Below we list the best ones, by medium.

Blue Cross and Blue Shield (FLA) Customer Help Desk / Web Support

floridablue.com - Customer Service
Customer service web page
As a last, sometimes only, resort- Blue Cross and Blue Shield (FLA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Blue Cross and Blue Shield (FLA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield (FLA) agent. This phone number is Blue Cross and Blue Shield (FLA)'s best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-352-2583 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield (FLA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross and Blue Shield (FLA) has 2 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield (FLA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blue Cross and Blue Shield (FLA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross and Blue Shield (FLA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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