Updated

RCN Customer Service

Phone Number & Contact Info

RCN's Best Phone Number

877-726-2455
Toll-free·Calls Customer Service·Most popular RCN number
Q:

How do I talk to a live human at RCN?

A:Say "New Customer" at the first menu. Next, say either "Home or Business." Then don't press anything, just hold the line until you are transferred.
Q:

Does RCN offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

RCN Customer Phone Numbers

Billing

800-746-4726
Toll-free · 24 hours, 7 days · Press 1; at prompt press 3; at prompt press 2; at prompt press 4. · How would you like to look up your account? By phone number or account number?

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this RCN phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "New Customer" at the first menu. Next, say either "Home or Business." Then don't press anything, just hold the line until you are transferred.
Here is how our research team describes the way the RCN phone system greets you: How would you like to look up your account? By phone number or account number?
Below are some clips we've found from RCN's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"You can say phone number, account number, or if you don't have an account, just say new customer."
Excerpt from a call with RCN
Sunday, May 19, 2024 1:20 PM

They may need to look up your account

"Thank you for calling Astound Broadband. Again, how would you like to look up your account?"
Excerpt from a call with RCN
Sunday, May 19, 2024 1:20 PM

The first phone menu

"Thanks for calling Astound Broadband powered by RCN. How would you like to look up your account? By phone number or account number, or you can say new customer. Again, how would you like to look up your account? You can say phone number, account number, or if you don't have an account, just say new customer. I still didn't catch that.
Let's try it this way. To look up your account using your phone number, press one.
To use your account number, press two.
If you're a new customer, press three."
Excerpt from a call with RCN
Thursday, March 21, 2024 9:41 PM

What are the hours and when should I call?

RCN operates the call center for this 877-726-2455 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 324 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RCN phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RCN staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call RCN is Friday. The most busy day to call is Tuesday, which averages 43% more phone calls by comparison. Again, this is based on a sample of 324 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call RCN

In summation, the best day to call RCN is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this RCN number, but it is also the day with the shortest hold times.

Calling this RCN Customer Number

Christian Allen is the editor / author responsible for this content.
May 10, 2024

When you call RCN's customer service phone number with a customer problem, you're greeted by an automated message system. You're first thanked for calling, then presented with a Spanish language option. The system then asks how you would like to look up your account: by phone number or account number, or to say "new customer" if this is your first time calling.

If you do not or are unable to say anything for whatever reason, the system goes through a few options, which is interesting. It first asks you to try again or repeat yourself because it didn't pick up a response, then begins providing alternative options: press 1 to look up your account using your phone number, press 2 to look up your account using your account number, or press 3 if you're a new customer.

If you still don't say or press anything (the system gives you maybe 2-3 seconds to respond, which is extremely fast), you're asked if you would like to continue with the automated system, press star, or to speak with a customer service representative, say billing or payments, technical support, or change or cancel service.

At this point, the system says it cannot connect you to a representative if you don't make a selection, whereas other systems will connect you automatically. If you still don't pick one of the three options, you're told to press zero (this instruction repeats more than once); if you do not or are unable to, the call is automatically terminated.

The messaging system itself is a bit bizarre. I appreciate there being options to respond verbally or with the keypad, but the instructions come across as almost aggressive, especially with very little time to actually make a selection.

Nonetheless, I was able to reach a representative after asking for technical support. The person I spoke to was amiable, knowledgeable, and able to fix my issue swiftly. I hope the messaging system is improved in the future so it's easier for older adults and customers in general to utilize; having only 2-3 seconds to respond is a bit much.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call RCN

If you have time to do a bit of reading before you call RCN, we recommend you read over some of our problem-specific articles.

Is RCN available in my area?

RCN is available in specific areas of Virginia, Washington DC, and Maryland. To determine if it is available in your area, you can use the online availability checker on the RCN website by entering your address. This tool will inform you if RCN's services are accessible at your location. RCN offers high-speed internet, digital TV, and home phone services, delivered through their advanced fiber-rich network. They strive to expand their coverage and improve service availability continuously. If RCN is not currently available in your specific area, they recommend checking back periodically, as they frequently update their coverage areas to accommodate new households. Keep an eye on the RCN website for any updates on service expansion.

What is the coverage area for RCN?

RCN provides coverage in select areas across the United States. Primarily available in urban and suburban regions, RCN covers major cities such as Boston, New York City, Philadelphia, Chicago, and Washington, D.C. They also extend their services to other surrounding areas. However, coverage can vary between cities and neighborhoods, so it is advised to check their website or contact customer service for an accurate list of covered areas. RCN aims to provide high-speed internet, television, and phone services to residential and business customers within their coverage footprint. By continually expanding their network, they strive to meet the growing demands of their customer base and offer reliable services in their coverage area.

What is RCN's pricing structure?

RCN offers a transparent pricing structure that is designed to suit a variety of needs and budgets. Our pricing plans are based on the services you select, such as internet, cable TV, and phone, allowing you to customize your package according to your preferences. We offer competitive pricing with no hidden fees or long-term contracts, providing flexibility to our customers. Additionally, RCN frequently offers special promotions and bundles to help save you money. We strive to provide the best value for our customers, ensuring that you only pay for the services you need. For detailed information on our current pricing options, please visit our website or contact our customer service representatives who will be happy to assist you.

Top RCN customer service problems

Click the link above to get answers to just about any RCN customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to RCN, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I'm kinda wondering why it's so high and if there's something wrong with the account or an explanation of why it's that way."
- From a call lasting 8m 1s , May 22, 2024 6:17 PM
Internet issue: "Internet."
- From a call lasting 3m 35s , May 19, 2024 1:20 PM
Voicemail PIN issue: "I'm having a problem with getting into my voicemail because the PIN I used is not working anymore."
- From a call lasting 17m 11s , Apr 18, 2024 4:02 PM
Technical TV issue: "My TV froze. Like, the channel won't change."
- From a call lasting 10m 29s , Mar 8, 2024 5:40 PM
Issue with undelivered cable box: "I was supposed to have another cable box delivered, and it has now been a week, and I still haven't received that cable box."
- From a call lasting 25m 20s , Feb 8, 2024 4:08 PM
Cable box inquiry: "No. Did not receive the new box yet."
- From a call lasting 8m 16s , Feb 7, 2024 6:25 PM
Inquiry about services in Arizona: "I'm just calling to find out if you guys have services in Arizona."
- From a call lasting 5m 1s , Jan 25, 2024 6:04 PM
Inquiring about cable service: "I was trying to figure out, could I get the cable ready to go?"
- From a call lasting 5m 55s , Jan 18, 2024 8:52 PM
Unhelpful responses: "The caller repeatedly responded with simple 'Yes' and 'No' answers."
- From a call lasting 3m 6s , Jan 10, 2024 2:04 PM

More RCN Customer Service Contacts

There are of course other ways to contact RCN customer service besides the phone. Below we list the best ones, by medium.

RCN Customer Service Live Chat

help.rcn.com - Customer Service
Customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, RCN provides this option.

RCN Customer Service on X (formerly Twitter)

RCN, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

RCN Customer Help Desk / Web Support

rcn.com - Customer Service
Online customer service support
As a last, sometimes only, resort- RCN customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is RCN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RCN agent. This phone number is RCN's best phone number because 33,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-726-2455 include Billing/Payments, No service, I'm moving, Cancel service, Tech support and other customer service issues. The RCN call center that you call into has employees from Richardson, TX / Argentina and is open 24 hours, 7 days according to customers. In total, RCN has 3 phone numbers. It's not always clear what is the best way to talk to RCN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for RCN. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RCN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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