Sony Customer Service

Phone Number & Contact Info

Sony's Best Phone Number

Toll-free·Calls eSupport Customer Service·Most popular Sony number

How do I talk to a live human at Sony?

A:Press 4

Does Sony offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes and 31 seconds. The longest hold times are on Sunday, and the shortest are on Friday. How is this calculated?

Sony Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Press 5, then 0, then 0 · For priority service, press 1. To switch to SMS, press 2. To continue with the phone call, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sony phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Here is how our research team describes the way the Sony phone system greets you: For priority service, press 1. To switch to SMS, press 2. To continue with the phone call, press 3.
Below are some clips we've found from Sony's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Sony. I am Sony's support virtual assistant. Can I help you today?"
Excerpt from a call with Sony
Wednesday, January 10, 2024 7:10 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Sony. I am Sony's support virtual assistant. If you have an existing case number, say case number. Otherwise, how can I help you today?"
Excerpt from a call with Sony
Monday, June 10, 2024 9:37 PM

They may ask you to say or enter information

"I will connect you to an agent for further help. If you already have a case with us, please share the case number now or say I don't have a case."
Excerpt from a call with Sony
Sunday, January 7, 2024 9:13 PM

What are the hours and when should I call?

Sony operates the call center for this 866-909-7669 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,463 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sony phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sony staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sony is Sunday. The most busy day to call is Monday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 1,463 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Sunday, which is 648% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Sony

In summation, the best day to call Sony is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sony staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Sony Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 13, 2023

Calling Sony was a very easy experience, which was surprising since I assumed that it was going to be a long wait. Sony makes dozens of products, so it only seemed reasonable to think that it would take me a while to get to sales support. I also didn’t really know what I needed, so I thought that might make it a bit more complicated. I thought I might still have a warranty on my television, but I wasn’t sure if it was through Sony or Best Buy (where I bought it). I really ultimately needed to talk to someone about the fuzzy screen issues I was having to see what I needed to do next. 

Of course, there are a dozen reasons why people might call Sony, starting with technical support issues. Sony makes so many different electronic items that it is not out of this realm to think that most phone calls are technical issues. After all, mine was as well, but getting through to the virtual assistant and a customer service representative wasn’t that bad despite this fact. There was a tiny bit of misdirection, but in the end, it only took me a minute and a half to get to a hold line and then another five minutes to get to a person. That is really not bad for a technical support question because I have certainly been on wait for much longer. 

When I first called, I was greeted by the Sony support virtual assistant, who promptly asked me why I was calling. I said, “Talk about a warranty,” but it didn’t work. The assistant replied, "Sorry, I didn’t get that. You may ask me about things like the remote doesn’t work.” I tried to say, “I need help with my warranty again,” but the system already seemed to be moving forward, which worked just fine with me. The next thing it said was, “I will connect you to an agent; if you already have a case, please say your case number now. Or say, I don’t have a case.”

It then asked me for my last name and first name and then created a case number complete with a case number that it texted me. I had to wait in the hold line after this for an hour and then talked to someone who had to transfer me once but helped me get the answers that I needed.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Sony

If you have time to do a bit of reading before you call Sony, we recommend you read over some of our problem-specific articles.

How Do I Appeal a Banned Account on the Sony Network?

Being banned on the Sony network can be frustrating. If you are banned, you can no longer get into your game. If you are banned in PlayStation 4, it is possible to appeal with these helpful tips.

What is GE Money USA - Sony Financial?

GE Money USA - Sony Financial is a joint venture between GE Money USA and Sony Financial Holdings. It offers a range of financial products and services, specifically tailored for Sony customers. The partnership aims to provide convenient and flexible financing options to support the purchase of Sony electronics, such as TVs, cameras, audio equipment, and gaming consoles. GE Money USA - Sony Financial offers credit cards, installment loans, and other financing solutions to help customers manage their purchases easily. With a focus on convenience, competitive interest rates, and flexible payment plans, GE Money USA - Sony Financial aims to enhance the overall customer experience and provide financial solutions that align with Sony's brand values.

What is the warranty period for Sony VAIO laptops?

The warranty period for Sony VAIO laptops varies depending on the specific model and region. To determine the exact warranty duration, it is advisable to refer to the documentation or product page for the particular laptop model of interest. Generally, Sony offers a standard one-year limited warranty for its VAIO laptops from the date of purchase. However, some models may come with an extended warranty or additional coverage options that can be purchased separately. It is recommended to check with the retailer or Sony's official website for more information and to understand the specific warranty terms and conditions applicable to your Sony VAIO laptop.

Top Sony customer service problems

Click the link above to get answers to just about any Sony customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sony, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with PlayStation card: "I bought a PlayStation card and it's..."
- From a call lasting 41s , Jun 15, 2024 7:49 PM
Seeking customer support: "I need to talk to someone from customer support."
- From a call lasting 1m 39s , Jun 14, 2024 3:12 AM
Damaged Sony TV base: "I need help with my Sony TV base that is damaged."
- From a call lasting 1m 15s , Jun 13, 2024 7:20 PM
TV technical assistance: "I need help with my Sony TV."
- From a call lasting 52s , Jun 12, 2024 3:14 PM
Sound issue with headset: "The Sony extra base wireless headset only plays sound out of the left side, it's brand new and just opened."
- From a call lasting 33m 3s , Jun 11, 2024 11:29 PM
Purchase motor remote: "I need to buy a remote control."
- From a call lasting 1m 44s , Jun 6, 2024 5:36 PM
Cancel account: "I wanna cancel my account."
- From a call lasting 2m 18s , Jun 4, 2024 1:04 AM
PlayStation repair address: "I need a address to send a PlayStation back."
- From a call lasting 3m 30s , Jun 3, 2024 8:11 PM
General inquiry: "Oh, customer service."
- From a call lasting 22s , Jun 3, 2024 8:05 PM
Universal remote programming: "Can I speak to a live person, please? I want to know how to set my TV up with a universal remote."
- From a call lasting 7m 50s , Jun 3, 2024 6:37 PM

More Sony Customer Service Contacts

There are of course other ways to contact Sony customer service besides the phone. Below we list the best ones, by medium.

Sony Customer Service on X (formerly Twitter)

twitter.com/sonysupportusa - Customer Service
Use the link to connect with customer service through Twitter
Sony, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Sony Customer Help Desk / Web Support

esupport.sony.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Sony customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sony agent. This phone number is Sony's best phone number because 43,722 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-909-7669 include Password Reset, Device Support, Banned Account, Warranty Claim/Repairs, Technical Support and other customer service issues. The Sony call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Sony has 2 phone numbers. It's not always clear what is the best way to talk to Sony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sony. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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