Sony Phone Number

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  • Calls Sony's eSupport Customer Service department
  • The average hold time is 9m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:45am
  • Popular issues for this call center: Password Reset, Device Support, Banned Account, Technical Support, and Warranty Claim/Repairs.
  • Reach a live Sony agent: Press 4
  • What you hear when you call: For priority service, press 1. To switch to SMS, press 2. To continue with the phone call, press 3.

Calling Sony Customer Care at 866-909-7669

Nov 13, 2023

Calling Sony was a very easy experience, which was surprising since I assumed that it was going to be a long wait. Sony makes dozens of products, so it only seemed reasonable to think that it would take me a while to get to sales support. I also didn’t really know what I needed, so I thought that might make it a bit more complicated. I thought I might still have a warranty on my television, but I wasn’t sure if it was through Sony or Best Buy (where I bought it). I really ultimately needed to talk to someone about the fuzzy screen issues I was having to see what I needed to do next. 

Of course, there are a dozen reasons why people might call Sony, starting with technical support issues. Sony makes so many different electronic items that it is not out of this realm to think that most phone calls are technical issues. After all, mine was as well, but getting through to the virtual assistant and a customer service representative wasn’t that bad despite this fact. There was a tiny bit of misdirection, but in the end, it only took me a minute and a half to get to a hold line and then another five minutes to get to a person. That is really not bad for a technical support question because I have certainly been on wait for much longer. 

When I first called, I was greeted by the Sony support virtual assistant, who promptly asked me why I was calling. I said, “Talk about a warranty,” but it didn’t work. The assistant replied, "Sorry, I didn’t get that. You may ask me about things like the remote doesn’t work.” I tried to say, “I need help with my warranty again,” but the system already seemed to be moving forward, which worked just fine with me. The next thing it said was, “I will connect you to an agent; if you already have a case, please say your case number now. Or say, I don’t have a case.”

It then asked me for my last name and first name and then created a case number complete with a case number that it texted me. I had to wait in the hold line after this for an hour and then talked to someone who had to transfer me once but helped me get the answers that I needed.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Sir Mera Thora masla ha wo account to chek kar Dy*Statement to sir send kry easypaisa a...
Our TV went to a total yellow greenish screen
Trying to get my TV set back to what it was before I loaded up the update that was sent...
Need to speak to a customer care representative
I want to change my name but thier is a age thing stopping me it is currently Benjy*Kin...
I want to revert back to my old online ID
My ps* dual sense edge controller is blinking white and I can’t connect it to my PlaySt...
Need to talk to someone one
Need to get into my account
I don’t know how they got in my account but they singed me out I didn’t ever give the m...
I changed my phone number and cant access two step verification
picture is too large for the tv
I am trying to find my pre order from Sony Direct Store purchase of a physical copy of...

Sony Customer Phone Number 866-909-7669 - Stats

Phone number to dial866-909-7669
Call-back availableYES
Call picked up by a real personYES
Department you're callingeSupport Customer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Average wait9 minutes
Current wait16 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication60%
Quality of help77%
Customer votes3,117
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

This is Sony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sony agent. This phone number is Sony's Best Phone Number because 43,722 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-909-7669 include Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs and other customer service issues. The Sony call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Sony has 2 phone numbers. It's not always clear what is the best way to talk to Sony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Technical Support800-430-4433

Beyond the Phone Number

There are other ways to get in touch with Sony, including their website / help desk and their Twitter handle. Visit our Sony Customer Service page for more information.
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