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HTC Customer Service

Phone Number & Contact Info

HTC's Best Phone Number

800-824-6779
Toll-free·Calls Customer Service·Most popular HTC number
Q:

How do I talk to a live human at HTC?

A:Direct to a human
Q:

Does HTC offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 8am-5pm EST. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

HTC Customer Phone Numbers

Technical Support

843-365-2186
24 hours, 7 days · Must choose option 1-2 at the first menu. Then you must choose an option 1-4. ·

Member Services

843-365-2154
Mon-Fri 8am-9pm, Sat 8am-5pm EST · Direct to a human ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this HTC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Below are some clips we've found from HTC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for connecting with HTC. To achieve a higher level of efficiency, we have changed our menu options. For residential service, please press one. For business service, please press two. For the HVAC employee directory, please press pound. No digit has been selected."
Excerpt from a call with HTC
Friday, April 5, 2024 11:18 PM

The first phone menu

"Thank you for connecting with HTC. To achieve a higher level of efficiency, we have changed our menu options.
For residential service, please press one.
For business service, please press two.
For the employee directory, please press pound."
Excerpt from a call with HTC
Monday, June 17, 2024 4:55 AM

After you press 1

"If you are calling for information on the affordable connectivity program, please press one.
All other callers, please press two."
Excerpt from a call with HTC
Monday, February 5, 2024 1:35 PM

What are the hours and when should I call?

HTC operates the call center for this 800-824-6779 phone number Mon-Fri 8am-9pm, Sat 8am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HTC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HTC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HTC is Saturday. The most busy day to call is Thursday, which averages 380% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call HTC

In summation, the best day to call HTC is Tuesday.

Calling this HTC Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jul 15, 2024

Calling this number was unproductive because of the fact that HTC doesn't serve any location except South Carolina. Getting a hold of someone was fairly easy, as you simply have to go through a brief menu and ask for services, but once you get connected, you have to have a South Carolina address to get an account.

This was unknown to me, as I found out upon getting connected with the representative. I asked her what the cost would be to sign up for services with HTC, and she said that she could provide me with a quote after collecting some information from me. First, she wanted to know if I had ever had services with HTC before, and I told her that I had not. She then asked to provide my address, and I gave an address in southern Florida.

At that point, she told me that HTC did not serve Florida and was only available in South Carolina. I apologized for the confusion, as she told me that HTC would not be able to provide services for me. With nothing else left to figure out, I hung up the phone.

A check of the website reveals that HTC's internet service page is not the first thing that comes up, as an electronics corporation called HTC USA also comes up above the HTC website. If someone is searching for HTC, they might get confused because the HTC USA site offers services nationwide. The site and phone number do nothing to tell you that they're only available in South Carolina; if you don't already know, you could easily waste time on this call.

The conversation was quick and friendly, so I would recommend using this number if you can get HTC. However, do not use this number if you aren't a South Carolina customer.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call HTC

If you have time to do a bit of reading before you call HTC, we recommend you read over some of our problem-specific articles.

What is HTC?

HTC, which stands for High Tech Computer Corporation, is a renowned Taiwanese consumer electronics company. Founded in 1997, HTC specializes in manufacturing and designing innovative smartphones and virtual reality (VR) devices. Recognized for their cutting-edge technology, HTC devices offer advanced features, superior performance, and sleek designs. With a strong focus on user experience, HTC aims to provide intuitive, user-friendly interfaces and seamless connectivity. They have earned a reputation for their high-quality products and have collaborated with various industry leaders to enhance their devices, such as partnering with Google for the development of Google Nexus smartphones. HTC continuously strives to push boundaries and deliver exceptional devices that empower individuals to explore new technological possibilities. Overall, HTC is a leading brand in the consumer electronics market, delivering premium smartphones and VR devices that combine functionality with innovation.

What is the warranty on HTC products?

The warranty on HTC products varies depending on the specific product and country of purchase. Generally, HTC provides a limited warranty for manufacturing defects for a period of one year from the original date of purchase. Some products may have a longer warranty period, while others may have a shorter warranty duration. Additionally, the warranty may not cover damage caused by improper use, accidents, or unauthorized modifications. To determine the exact warranty coverage for a specific HTC product, it is recommended to refer to the documentation included with the product or visit the official HTC website for detailed information.

What products does HTC offer?

HTC offers a diverse range of products including smartphones, virtual reality (VR) headsets, and accessories. In the smartphone category, HTC provides various models catering to different budgets and consumer preferences. These smartphones are equipped with advanced features, high-resolution displays, powerful processors, and innovative camera technologies. HTC Vive, the company's renowned VR headset, offers an immersive and interactive virtual reality experience for gaming, entertainment, and educational purposes. Additionally, HTC offers a collection of accessories such as cases, chargers, and audio accessories to enhance the functionality and user experience of their products. With a focus on cutting-edge technology and user-centric design, HTC strives to provide reliable, high-quality products that cater to the modern lifestyle and satisfy the needs of its customers.

Top HTC customer service problems

Click the link above to get answers to just about any HTC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HTC, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue with applications: "On all applications, I pressed it and now nothing's coming up."
- From a call lasting 5m 43s , Apr 7, 2024 12:48 PM
Issue with TV stick: "I'm having trouble with my TV stick, it's black screen with sound."
- From a call lasting 5m 2s , Apr 7, 2024 12:42 PM
Troubleshooting power issue: "I turned the power back on, but my box is not fully on, only one light is on out of the four."
- From a call lasting 4m 3s , Mar 25, 2024 11:13 PM
Language preference: "Could you assist me in Hindi?"
- From a call lasting 4m 52s , Feb 5, 2024 1:35 PM

More HTC Customer Service Contacts

There are of course other ways to contact HTC customer service besides the phone. Below we list the best ones, by medium.

HTC Customer Service Live Chat

htcinc.net - Technical Support
Enter information to begin online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HTC provides this option.

HTC Customer Help Desk / Web Support

htcinc.net - Technical Support
Online customer service support
As a last, sometimes only, resort- HTC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HTC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HTC agent. This phone number is HTC's best phone number because 8,832 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-824-6779 include Technical support, Warranty, Unlock my device, Recall, Upgrade and other customer service issues. Rather than trying to call HTC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, HTC has 3 phone numbers. It's not always clear what is the best way to talk to HTC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HTC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HTC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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