HTC Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular HTC number
Q:How do I get a live human at HTC?
A:Direct to a human
Q:Does HTC offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

More HTC Customer Phone Numbers

843-365-2186 - Technical Support
Must choose option 1-2 at the first menu. Then you must choose an option 1-4. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this HTC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Below are some clips we've found from HTC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for connecting with HTC. To achieve a higher level of efficiency, we have changed our menu options. For residential service, please press one. For business service, please press two. For the HVAC employee directory, please press pound. No digit has been selected."
Excerpt from a call with HTC
Friday, April 5, 2024 11:18 PM
The first phone menu
"Thank you for connecting with HTC. To achieve a higher level of efficiency, we have changed our menu options.
For residential service, please press one.
For business service, please press two.
For the HVAC employee directory, please press pound."
Excerpt from a call with HTC
Friday, April 5, 2024 11:18 PM
After you press 1
"If you are calling for information on the affordable connectivity program, please press one.
All other callers, please press two."
Excerpt from a call with HTC
Monday, February 5, 2024 1:35 PM

What are the hours and when should I call?

HTC operates the call center for this 800-824-6779 phone number Mon-Fri 8am-9pm, Sat 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,472 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HTC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HTC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HTC is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,472 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call HTC is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this HTC number, but it is also the day with the shortest hold times.

Why call this HTC number?

Below is a sample of recent calls to HTC, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue with applications: "On all applications, I pressed it and now nothing's coming up."
- From a call lasting 5m 43s , Apr 7, 2024 12:48 PM
Issue with TV stick: "I'm having trouble with my TV stick, it's black screen with sound."
- From a call lasting 5m 2s , Apr 7, 2024 12:42 PM
Troubleshooting power issue: "I turned the power back on, but my box is not fully on, only one light is on out of the four."
- From a call lasting 4m 3s , Mar 25, 2024 11:13 PM
Language preference: "Could you assist me in Hindi?"
- From a call lasting 4m 52s , Feb 5, 2024 1:35 PM

More Ways to Contact HTC Customer Service

There are of course other ways to contact HTC customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Technical Support
Enter information to begin online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HTC provides this option.
HTC's website
As a last, sometimes only, resort- HTC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HTC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HTC agent. This phone number is HTC's best phone number because 8,832 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-824-6779 include Upgrade, Warranty, Unlock my device, Technical support, Recall and other customer service issues. Rather than trying to call HTC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, HTC has 3 phone numbers. It's not always clear what is the best way to talk to HTC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HTC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HTC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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