American Airlines Customer Service

Phone Number & Contact Info

American Airlines's Best Phone Number

800-433-7300
Toll-free·Calls Customer Service·Most popular American Airlines number
Q:

How do I talk to a live human at American Airlines?

A:Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US
Q:

Does American Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 19 minutes and 35 seconds. The longest hold times are on Saturday, and the shortest are on Friday. How is this calculated?

American Airlines Customer Phone Numbers

Business Extra Program

800-433-1790
Toll-free · Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT · Press 2. For the Business Extra Program · Meeting Services Desk - Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3.

Automated Flight Information

800-223-5436
Toll-free · 24 hours, 7 days · Automated Flight Information to check on current flight, schedule and gate information. · When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.)

Baggage Delays

800-535-5225
Toll-free · 24 hours, 7 days · Don't say anything. For help with delayed baggage. ·

AAdvantage

800-882-8880
Toll-free · 24 hours, 7 days · American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations. · In a few words, please tell me what you are calling about. (Respond to the question.)

Refunds

918-254-3777
24 hours, 7 days · Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US
Here is how our research team describes the way the American Airlines phone system greets you: In a few words, please tell me what you are calling about. (Respond to the question.)
Below are some clips we've found from American Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for choosing American Airlines. Your call may be monitored or recorded to ensure high quality service. For faster service, especially when making or changing travel plans, try the American Airlines mobile app or our website. At a a dot com. If you're calling about travel booked through an agency, please contact the agency directly. Thank you again for calling American Airlines. Great news. Did you know you can now do things like add a carry on pet for flights within the US, request wheelchair service, and let us know about other special needs online? Visit a a dot com to manage your trip and request additional services. By the way, you can also make changes or cancel your trip for travel credit if eligible."
Excerpt from a call with American Airlines
Sunday, January 21, 2024 10:57 PM

They may ask your reason for calling (instead of a menu)

"Thanks for choosing American Airlines. Your call may be monitored or recorded recorded to ensure high quality service. For faster service, especially when making or changing travel plans, Try the American Airlines mobile app or our website. At a a dot com. If you're calling about travel booked through an agency, please contact the agency directly. Thank you again for calling American Airlines. Did you know you can add a carry on pet for flights within the US, request wheelchair service, and let us know about other special needs online Visit a a dot com or the American Airlines mobile app to manage your trip and request additional services.
By the way, you can also make changes or cancel your trip for travel credit if eligible.
In a few words, please tell me what you're calling about."
Excerpt from a call with American Airlines
Friday, May 17, 2024 2:50 AM

They may ask you to enter information with the dial pad

"You're calling about new reservations. Is that right? Just a moment. I'll get you over to someone who can help you. But before I transfer you, one last question. Are you calling about flights within the US? Thanks. Please note, checked bag fees may apply. Please note if you book this reservation through a travel agency, another airline, or any other third party, you may be charged an external handling fee of up to fifty dollars per customer. To avoid paying this fee, we encourage you to work directly with your booking partner. Thank you for calling. Please listen carefully as menu options have changed. All of our representatives are we can call you back when it's your turn between twenty two and thirty minutes. From now. You will not lose your place in line if you choose to use this service. If this is correct, press one.
To reenter, press two.
Please enter your area code and phone number followed by the pound key."
Excerpt from a call with American Airlines
Wednesday, February 7, 2024 12:35 AM

They may ask you to say or enter information

"Thanks for choosing American Airlines. Your call may be monitored or recorded to ensure high quality service. For faster service, especially when making or changing travel plans, Try the American Airlines mobile app or our website. At a a dot com. If you're calling about travel booked through an agency, please contact the agency directly. Thank you again for calling American Airlines. Did you know you can add a carry on pet for flights within the US, request wheelchair service, and let us know about other special needs online, Visit a a dot com or the American Airlines mobile app to manage your trip and request additional services. By the way, you can also make changes or cancel your trip for travel credit if eligible.
Welcome back, Ian.
I've matched your phone number to a reservation. I see that your flight tomorrow, February twenty eighth, from Guadalajara to Dallas Fort Worth is still scheduled to depart on time at twelve thirty PM Now you can say repeat that, or if that's all you need, feel free to hang up."
Excerpt from a call with American Airlines
Tuesday, February 27, 2024 10:16 PM

What are the hours and when should I call?

American Airlines operates the call center for this 800-433-7300 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 2,871 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Airlines is Sunday. The most busy day to call is Thursday, which averages 36% more phone calls by comparison. Again, this is based on a sample of 2,871 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Saturday, which is 816% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Fri
Shortest
Sat
Longest

The best time to call American Airlines

In summation, the best day to call American Airlines is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that American Airlines staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this American Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 25, 2023

This American Airlines service number is set up to offer general support to the company’s customers. It is an all-purpose number that provides access to information about everything from flight reservations and ticket refunds to baggage issues and accommodations for special needs.

When I called this number, I was greeted by an automated message that detailed the breadth of customer service options available on the American Airlines website and the company’s mobile app. This message is roughly a minute long, and it can't be skipped. It’s pretty easy to get the impression that American Airlines would prefer that customers use online self-service options rather than calling for support.

I was calling customer service to check on the details of an upcoming flight reservation. To my surprise, as soon as the line’s initial automated message ended, another automated voice identified me by name and asked what I needed help with. While I momentarily thought I might be living the plot of a sci-fi movie, I realized that American Airlines was pulling this data from the reservation I’d made the day before.

This line operates primarily by voice command rather than a menu system. I found this somewhat frustrating, as I had difficulty getting the system to recognize what I was saying. Eventually, I was able to get across that I wanted to speak to a customer service representative, I was informed that the estimated wait time for speaking to a rep was 13 to 18 minutes. Conveniently, the system does offer an automatic callback option. I chose to take advantage of this option rather than wait on hold.

Just under 10 minutes after my initial call, I received a callback from an American Airlines rep. She quickly pulled up the details of my upcoming travel itinerary and alerted me that I’d neglected to reserve a seat on one of my flights. She was able to swiftly and efficiently update the ticket for that flight with a seat reservation.

The entirety of my call didn’t take much longer than five minutes. The fact that American’s system immediately connects their customer’s phone numbers to their current reservation meant that I didn’t have to provide much information at all to the representative — she already had all the details of my travel right in front of her.

I would feel confident calling this American Airlines number again if I had questions or issues with upcoming travel plans. The system is set up efficiently and is very customer-friendly. If you want to save some wait time, it might also be a good idea to check out the company’s website and mobile app — it’s clear that American Airlines would like customers to be able to resolve issues via self-service as well. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call American Airlines

If you have time to do a bit of reading before you call American Airlines, we recommend you read over some of our problem-specific articles.

What is the baggage policy for American Airlines?

American Airlines has a specific baggage policy that varies depending on the type of ticket and destination. For most flights, passengers are allowed to bring one carry-on bag and one personal item on board, with certain size and weight restrictions. Checked baggage allowances depend on the ticket class and loyalty status. Generally, economy passengers are permitted to check one or two bags, while higher class passengers enjoy greater allowances. Oversized and overweight bags may incur additional fees. Passengers can view detailed baggage information, including restrictions and charges, on the American Airlines website or during the booking process. To ensure a seamless travel experience, it is recommended to review and adhere to the airline's baggage policy.

What is the baggage allowance for American Airlines?

The baggage allowance for American Airlines varies depending on the type of ticket, destination, and frequent flyer status. Generally, for domestic and international flights, the airline allows one personal item and one carry-on bag for free. The personal item should fit under the seat in front, while the carry-on bag must meet certain size requirements for overhead compartment storage. Checked baggage fees apply for each piece, with weight and size restrictions varying based on the fare class and destination. Frequent flyer members and premium class passengers often enjoy additional allowances or waivers for baggage fees. To ensure a hassle-free travel experience, it is recommended to review the specific baggage policy applicable to your itinerary before packing and arriving at the airport.

What is the American Airlines AAdvantage program?

The American Airlines AAdvantage program is a loyalty and rewards program designed for frequent flyers. It allows members to earn miles every time they fly with American Airlines or its partner airlines. These miles can be redeemed for various rewards, such as flights, upgrades, vacation packages, car rentals, and hotel stays. The program offers different membership tiers, including Gold, Platinum, Platinum Pro, and Executive Platinum, each with its own set of exclusive benefits. Members also have the option to earn additional miles by using American Airlines credit cards, shopping with participating partners, or enjoying various travel and lifestyle experiences. The AAdvantage program aims to provide added value and perks to loyal customers, making their travel experiences more enjoyable and rewarding.

Top American Airlines customer service problems

Click the link above to get answers to just about any American Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Fee for canceling reservation: "What would the fee be for either canceling it or changing it?"
- From a call lasting 7m 25s , Apr 27, 2024 12:56 PM
Confusion about travel destinations: "Atlanta, New York. Atlanta, New York. London, New York. London, New York?"
- From a call lasting 15m 53s , Apr 19, 2024 12:00 PM
Flight inquiry for seven passengers: "I would like to check the prices to fly from Houston to Guadalajara, Mexico for seven passengers."
- From a call lasting 10m 22s , Apr 18, 2024 2:43 PM
Requesting flight change: "I had a medical emergency. May I move it to a later departing flight today?"
- From a call lasting 8m 23s , Apr 13, 2024 8:15 AM
Payment inquiry for reservation: "I'm trying to pay part of it with the credit card and part of it with my advantage points, and I don't know how to do it."
- From a call lasting 22m 55s , Apr 13, 2024 4:12 AM
Difficulty with name/location: "Struggling to clarify name and location as New York."
- From a call lasting 29m 54s , Apr 12, 2024 11:42 AM
Issue with flight credit: "I've got a credit on file for a flight that was canceled."
- From a call lasting 13m 36s , Apr 11, 2024 8:05 PM
Location confirmation: "Confirming location details for a reservation."
- From a call lasting 17m 5s , Apr 10, 2024 12:16 PM
Flight booking inquiry: "I have been to Calgary, Dallas. You wanna send the booking?"
- From a call lasting 21m 56s , Apr 7, 2024 12:59 PM
Clarify ticket charges: "I need to cancel the ticket on hold to avoid charges."
- From a call lasting 5m 33s , Apr 6, 2024 3:47 AM

More American Airlines Customer Service Contacts

There are of course other ways to contact American Airlines customer service besides the phone. Below we list the best ones, by medium.

American Airlines Customer Service on X (formerly Twitter)

@AmericanAir - Customer Service
Customer service Twitter feed
American Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

American Airlines Customer Service on Facebook / Messenger

Some customer service teams, like that of American Airlines, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

American Airlines Customer Help Desk / Web Support

aa.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- American Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Airlines agent. This phone number is American Airlines's best phone number because 183,324 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-7300 include Problem With a Flight, Cancelled Flight, Flight Inquiry, Update Reservation, Find Itinerary and other customer service issues. The American Airlines call center that you call into has employees from Dallas, Tuscon, North Carolina, India, Mexico, Ireland, Canada, Japan and is open 24 hours, 7 days according to customers. In total, American Airlines has 6 phone numbers. It's not always clear what is the best way to talk to American Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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