American Airlines, also known as AA, is a major air carrier that flies all over the world. With thousands of flights every day, it's not surprising that American Airlines gets a huge number of phone calls each day at its call center.
As an international company, American Airlines provides phone-based customer service in multiple languages and in many countries. Before calling, check the American Airlines website for the correct number to call.
Countries: You can call American Airlines toll-free from the United States as well as some other countries. In some places, however, calls to American Airlines are toll calls. Make sure you are calling the correct number from the country you are calling from
Languages: American offers U.S. based phone support in multiple languages, including English, Spanish, Japanese, and Mandarin Chinese at all times. French, Portuguese and Creole language assistance is available during limited daytime hours. In addition, customers who are deaf or hard of hearing can use the National Relay Service, which is available 24 hours per day, every day.
Concern: There are different numbers for different concerns. If you are calling about your Admiral's Club membership, AAdvantage account, or baggage issues, for example, you'll need to call a designated number to speak to the right customer service agents.
Next, make sure you have any needed items or documents in front of you, such as your AAdvantage number, ticket confirmation number, correspondence from American Airlines or your travel agent, payment method (such as a credit card), your passport, and billing statements. You may need these over the course of your call.
It's also a good idea to have pen and paper handy so you can take notes if necessary.
How do Consumers Feel About Calling American Airlines Customer Service?
There seems to be a wide range of opinions on the quality of American Airlines' phone-based customer service. Some people report satisfaction with the service they received, while others complain of long wait times and customer service representatives who seem to be unable to issues.
One area of customer service that may be lacking is follow through on promises made by customer service agents. In one publicized case, an individual was the victim of a computer hacking that resulted in the transfer of frequent flyer miles. While a customer service representative promised to restore the miles, third-party intervention was necessary to make the situation right.
What Kind of Issues can American Airlines Customer Service Representative Resolve?
American airlines customer service can resolve many issues, including ticket purchases, changes and cancellations, questions about fairs, baggage issues and special requests.
Like most major airlines, AA will charge you a fee to book a ticket on the phone with a representative. If you wish to avoid this fee, purchase your ticket online.
There are some issues that are difficult or impossible to resolve with American Airlines over the phone. These include:
Passport and visa issues: American Airlines is required to enforce all regulations for international travel. It is up to you to determine whether your passport is valid and whether you have the appropriate visas for your trip.
Items lost in airports and security checkpoints: If you lose an item before you enter the gate, you will need to contact the airport or TSA to report a lost item.
Problems with payment methods: If you are attempting to pay a fare or for a flight change and your payment method isn't working, you'll need to contact your financial institution.
Issues with American Airlines Flight Partners: If you book your fare through American Airlines but your flight is on one of AA's flight-sharing partners, you may need to call that airline to resolve some issues.
If you earned your call with American Airlines customer service and feel as though things did not go as you would have liked them to, don't give up. You still have options for getting your questions answered or an appropriate resolution to your problem.
This is American Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Airlines agent. This phone number is American Airlines's Best Phone Number because 183,324 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-7300 include Problem With a Flight, Cancelled Flight, Flight Inquiry, Update Reservation, Find Itinerary and other customer service issues. The American Airlines call center that you call into has employees from Dallas, Tuscon, North Carolina, India, Mexico, Ireland, Canada, Japan and is open 24 hours, 7 days according to customers. In total, American Airlines has 7 phone numbers. It's not always clear what is the best way to talk to American Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-433-7300 is American Airlines's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team, according to other American Airlines customers, is by calling their 844-202-2822 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-202-2822 for New Reservations. If you think this information is inaccurate or know of other ways to contact American Airlines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for American Airlines.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like American Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.