American Airlines Phone Number

Call American Airlines customer service faster with GetHuman

  • Calls American Airlines's Customer Service department
  • The average hold time is 15m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:25pm
  • Popular issues for this call center: Problem With a Flight, Update Reservation, Flight Inquiry, Cancelled Flight, and Find Itinerary.
  • Reach a live American Airlines agent: Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US
  • What you hear when you call: In a few words, please tell me what you are calling about. (Respond to the question.)

Calling American Airlines Customer Care at 800-433-7300

Dec 25, 2023

This American Airlines service number is set up to offer general support to the company’s customers. It is an all-purpose number that provides access to information about everything from flight reservations and ticket refunds to baggage issues and accommodations for special needs.

When I called this number, I was greeted by an automated message that detailed the breadth of customer service options available on the American Airlines website and the company’s mobile app. This message is roughly a minute long, and it can't be skipped. It’s pretty easy to get the impression that American Airlines would prefer that customers use online self-service options rather than calling for support.

I was calling customer service to check on the details of an upcoming flight reservation. To my surprise, as soon as the line’s initial automated message ended, another automated voice identified me by name and asked what I needed help with. While I momentarily thought I might be living the plot of a sci-fi movie, I realized that American Airlines was pulling this data from the reservation I’d made the day before.

This line operates primarily by voice command rather than a menu system. I found this somewhat frustrating, as I had difficulty getting the system to recognize what I was saying. Eventually, I was able to get across that I wanted to speak to a customer service representative, I was informed that the estimated wait time for speaking to a rep was 13 to 18 minutes. Conveniently, the system does offer an automatic callback option. I chose to take advantage of this option rather than wait on hold.

Just under 10 minutes after my initial call, I received a callback from an American Airlines rep. She quickly pulled up the details of my upcoming travel itinerary and alerted me that I’d neglected to reserve a seat on one of my flights. She was able to swiftly and efficiently update the ticket for that flight with a seat reservation.

The entirety of my call didn’t take much longer than five minutes. The fact that American’s system immediately connects their customer’s phone numbers to their current reservation meant that I didn’t have to provide much information at all to the representative — she already had all the details of my travel right in front of her.

I would feel confident calling this American Airlines number again if I had questions or issues with upcoming travel plans. The system is set up efficiently and is very customer-friendly. If you want to save some wait time, it might also be a good idea to check out the company’s website and mobile app — it’s clear that American Airlines would like customers to be able to resolve issues via self-service as well. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Hi I just gave a question about upcoming trip. We are flying dublin to Las Vegas * stop...
Need to get my American Airlines account number
Confirm wheel chair reservation
Check wheel chair reservation
You never emailed me receipts for my last trip. I need the receipts for work. You only...
Need to pay for a trip
I want to book a flight
Reserving a flight for unaccompanied minors
I need to add passenger information and loyalty info to my existing flight
I left my iPad on my flight yesterday. Flight AA.*** seat *E or *D.
flight changing issue
Need to add checked bag to my flight that’s tomorrow please
I need compensation for necessary items purchased due to delayed baggage.

American Airlines Customer Phone Number 800-433-7300 - Stats

Phone number to dial800-433-7300
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:25pm
Average wait15 minutes
Current wait44 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication83%
Quality of help84%
Customer votes48,654
Information last updatedWed Feb 21 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

American Airlines's Best Toll-Free/800 Customer Phone Number

This is American Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Airlines agent. This phone number is American Airlines's Best Phone Number because 183,324 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-7300 include Problem With a Flight, Update Reservation, Flight Inquiry, Cancelled Flight, Find Itinerary and other customer service issues. The American Airlines call center that you call into has employees from Dallas, Tuscon, North Carolina, India, Mexico, Ireland, Canada, Japan and is open 24 hours, 7 days according to customers. In total, American Airlines has 6 phone numbers. It's not always clear what is the best way to talk to American Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to American Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like American Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with American Airlines, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our American Airlines Customer Service page for more information.
American Airlines Customer Service

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