United Airlines Phone Number

Calling United Airlines customer service faster by GetHuman

800-864-8331
Customer service
Current Wait: 25 mins (17m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.

Reasons customers like you called recently

My daughters previous flight credit balance disappeared. I talked to customer service a...
Trying to reschedule a flight( COVID issues ) and I believe we did on line, but didn’t...
Checking our flight this Wednesday number *** from Chicago to Miami. Is there anything...
I was on the plane for my flight UA *** and I was asked to leave the plane because, acc...
my girlfriend told an united airlines ticket agent in Chicago she wanted to book her fl...
One of my flights is cancelled. I want to either get another flight or set of flights t...
The airline cancelled our connection flight so that now we will have a * hour layover i...
I have a booking from Air Canada for December ** Departure from LAS to YVR which is ope...
can i get another extension for my flight
I would like to cancel current trip and get a refund.
My call would not go through. I called multiple times and I kept getting hung up on. Th...
COVID testing information for my flight
My flight itinerary was dramatically changed and it does not work for me.
I have questions about a refund
Need to reschedule our flights.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on United Airlines's Phone-Based Customer Care

United Airlines is a major international airline that operates routes around the world. As the third-largest airline in the world, United gets many calls each day to its customer service center.

Why Do People Call United Airlines Customer Support?

While United Airlines has a robust website, many people still opt to call its customer service representatives. Typical requests include:

  • Purchasing airline tickets and other travel products
  • Checking flight status and scheduling
  • Rebooking canceled and delayed flights
  • Checking on lost baggage
  • Requesting refunds
  • Mileage Plus Loyalty program questions
  • Offering complaints or compliments
  • Checking for items lost on airplanes
  • Coordinate accessibility for customers with disabilities
  • Travel advisory questions

Best Tips for Calling United Customer Service

Before calling United Airlines customer service, make sure that you are calling the correct number for addressing your concern. United has different phone numbers for its departments, including reservations, accessibility, and Mileage Plus. In addition, United has separate phone lines for different countries. Travelers should be aware of the United phone number for the country that they are currently in.

Most United Airlines customer service phone lines are open all the time, but some have more restricted hours. For example, there are dedicated phone lines for non-English speakers, and their business hours are limited. Ensure that you are calling at the right time, adjusting for time zone differences, to avoid frustration.

How Do People Feel About Calls to United Airlines Customer Service?

As one might expect, there is a range of reports about United's phone-based customer service. Some people claim that they are able to receive quick and courteous resolutions to their issues while others feel that United Airlines representatives are non-receptive to legitimate customer concerns. There are several media reports of individuals having to involve third parties, such as consumer advocates and journalists, before their case is resolved.

Mentions in News Media

There have been some mentions of United customer service in the news media, though it should be noted that the more egregious cases have involved unusual situations, such as a glitch in United's boarding system that resulted in a passenger being labeled a "no-show," resulting in a canceled return ticket.

In that case, third-party advocates had to get involved as it appeared that United's customer service representatives were not equipped to handle such a situation. Another unusual case involved code sharing between United and another airline, resulting in gaps in travel plans that were not easily remedied.

What Issues Can United Customer Service Handle Over the Phone?

United Airlines' customer service team can handle a wide variety of issues over the phone, including ticket sales, refund processing, changes to flights and itineraries, loyalty program issues and questions about travel advisories.

Note: If you wish to purchase an airline ticket over the phone, keep in mind that you'll have to pay a surcharge in addition to the price of your ticket. This is a standard practice among many airlines and something you should be aware of if you call United to book a ticket.

What Can I Do if Unhappy with my Call to United Airlines?

If you end a call with United Airlines customer service with the sinking feeling that you haven't accomplished much, don't lose heart. There are still options open to you.

First, write down what happened during your call. Having this information written down can help you stay focused during further communications with United.

Next, write down your desired outcome: Do you want an apology? A refund? Credit toward a future fare? Once you know what you want, you'll be in a better position to try and obtain it.

After you've done these things and feel calm enough to try contacting United again, consider these next steps:

  • Call United back. You'll likely get a different agent who may be in a better position to help you. Keep in mind that agents differ in training and experience, and the next representative that you speak to may be able to resolve your case.
  • Try getting ahold of United through a different method, such as live chat, United's online customer service form, or via Twitter or Facebook. One advantage of these methods is that your communications will be in writing, providing you with a record of what you and the agent discussed. This can be useful if you need to escalate your case.
  • If you purchased your ticket through a travel agent or a third-party travel site, contact the agent or site and try to enlist their help. They may be able to successfully help you get an appropriate response to your concerns.
  • If you are already at an airport and are having issues with your ticket or another concern, visit a ticketing counter and ask if the representative there can help you.

Customer Number 800-864-8331 - by the Numbers

Phone number to dial800-864-8331
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:15pm
Navigate phone maze to a humanWhen the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
Average wait
Current wait25
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, email, twitter, facebook
Quality of communication66%
Quality of help56%
Customer votes35,224
Information last updatedSat Nov 21 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

United Airlines's Best Toll-Free/800 Customer Phone Number

This is United Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Airlines agent. This phone number is United Airlines's Best Phone Number because 218,658 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Baggage Problem, Refund Flight, Change Flight, Special Request, Flight Inquiry and other customer service issues. The United Airlines call center that you call into has employees from India, Philippines, Massachusetts, Ohio, North Carolina, Nevada, Illinois and is open 24 hours, 7 days according to customers. In total, United Airlines has 12 phone numbers. It's not always clear what is the best way to talk to United Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting United Airlines - by phone or otherwise

While 800-864-8331 is United Airlines's best toll-free number, there are 23 total ways to get in touch with them. The next best way to talk to their customer support team, according to other United Airlines customers, is by calling their 844-201-2572 phone number for their New Reservations department. Besides calling, the next favorite option for customers looking for help is via 844-201-2572 for New Reservations. If you think this information is inaccurate or know of other ways to contact United Airlines please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for United Airlines.

What is GetHuman's Relationship to United Airlines?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like United Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

United Airlines Contact Info

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