United Airlines Customer Service

Phone Number & Contact Info

United Airlines's Best Phone Number

Toll-free·Calls Reservations·Most popular United Airlines number

How do I talk to a live human at United Airlines?

A:When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.

Does United Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 25 minutes and 24 seconds. The longest hold times are on Saturday, and the shortest are on Wednesday. How is this calculated?

United Airlines Customer Phone Numbers

Mileage Plus

Toll-free · Mon - Sun 8am-7:30pm CST · Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles. · Would you like for me to send a text message to the number you are calling from now to continue this call via text? Say yes or no.

Post Travel Feedback

Toll-free · 24 hours, 7 days · Use this number for post-travel feedback voicemail · To speak to a representative about future travel or travel in progress, press 1. If your travel is completed and you want to provide feedback, please go to the website.

Customer Service

Toll-free · 24 hours, 7 days · Press 0 at each prompt for International flights · How can I help you? Please say in a few words how we can help you today.


Toll-free · 24 hours, 7 days · After the automated response begins, press 0, then 0 again, and when asked if your travel is limited to the US and Mexico, say · How can I help you? Please say in a few words how we can help you today.

Mileage Plus Premier Line

Toll-free · 24 hours, 7 days · For Platinum Preferred and Premier reservations only · Say or enter your mileage reward number. If you don't know it, say continue.

Baggage/Luggage Problems

Toll-free · 24 hours, 7 days · After the automated voice begins, press 0 and then 0 again. You will be prompted to enter a Mileage Plus number if you have one. · Choose one of these baggage options: track my bag, report missing bag, lost carry-on item, baggage allowance or fees, or other options.

United Club Service Center

Toll-free · Mon-Fri 8am-8pm CST · For United Club members only: after the automated voice begins, press 0, then 0 again. · Please choose an option. You can say United Club Service Center, Lost and Found, or more options.

Caribbean Reservations

Toll-free · 24 hours, 7 days · After the automated voice begins, press 0, the 0 again. When asked if your travel is within the United States, say "yes" for domestic or "no" for international flights. · How can I help you? Please say in a few words how we can help you today.

International Customer Service

24 hours, 7 days · Calling this United Airlines number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this United Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international.
Here is how our research team describes the way the United Airlines phone system greets you: How can I help you? Please say in a few words how we can help you today.
Below are some clips we've found from United Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling United Airlines. We're receiving significantly more calls than normal, and hold times may be longer than usual. If you're not traveling within seventy two hours, we ask that you contact us closer to your trip to allow us to prioritize, though, with more immediate travel plans. You can also change your plans online or on the United mobile app. If you booked your travel through a travel agency, please reach out to them for assistance. We appreciate your patience."
Excerpt from a call with United Airlines
Sunday, January 7, 2024 2:46 AM

They may need the phone number on your account

"Thanks for calling United Airlines.
Great news. We now offer the option to chat with our agents via text message.
Would you like me to send you a text to the mobile number you are calling from to continue this conversation?"
Excerpt from a call with United Airlines
Friday, April 26, 2024 1:19 PM

They may ask your reason for calling (instead of a menu)

"Thanks for calling United Airlines. How can I help you? Please say in a few words while you are calling us today."
Excerpt from a call with United Airlines
Wednesday, June 19, 2024 5:27 PM

They may ask you to say or enter information

"For example, you can say things like, I need help checking in for my flight, or I'd like to use my travel credits."
Excerpt from a call with United Airlines
Monday, May 27, 2024 4:43 PM

What are the hours and when should I call?

United Airlines operates the call center for this 800-864-8331 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 3,101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call United Airlines is Sunday. The most busy day to call is Wednesday, which averages 34% more phone calls by comparison. Again, this is based on a sample of 3,101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Saturday, which is 11895% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call United Airlines

In summation, the best day to call United Airlines is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that United Airlines staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this United Airlines Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 28, 2023

This United Airlines helpline is set up to handle a wide range of customer inquiries. When I called, I was greeted by a voice prompt asking me to state the reason for my call. Although there is no automated menu, the system’s voice prompt offers a number of potential issues it can assist customers with, including help checking into a flight, assistance with booking a flight, and changing a reservation.

I wanted to check the status of a flight going from Dallas to Los Angeles. The system handled my request using verbal commands, which can be a bit tedious when you have to go through multiple options. 

For instance, when I was inquiring about the status of the flight I was interested in, I had to say the names of both cities multiple times and specify which airport in each city I needed information about. Each time, the system prompts you to say “yes” if it has heard you correctly. But if you say “yes” too quickly (or not quickly enough), it can easily misunderstand your response and send you back to the beginning of the process.

After a couple of tries, I got the system to understand that I wanted to check on a flight from Dallas Fort Worth International Airport to Los Angeles International Airport. Unfortunately, the information it provided was incorrect. I was informed that there were no flights on the day of my call on United Airlines that originated in Dallas and landed in Los Angeles (in actuality, there were 10+ flights that fit this criteria).

I was confused enough by the information provided by the automated system that I chose to wait on the line to talk to a customer service representative. Using the voice command “agent,” I was connected with a live representative after a relatively short wait time.

The United Airlines rep I spoke with was friendly and helpful. He gave me the details about that day’s flights from Dallas to Los Angeles. I did ask why the automated system had been unable to provide me with that information, but he wasn’t sure of the answer to the question.

I wasn't happy with my experience trying to use the voice system to get information. It took multiple tries to get the system to understand me, and it seemed to take longer than it typically takes to work through an automated menu. It didn’t help that the system couldn't provide me with the information I was after.

That said, once I was connected to an agent, the experience was pleasant. I wouldn’t hesitate to call this number again for customer assistance, but I would immediately opt to speak with an agent rather than trying to navigate the voice system. My experience might also have been smoother if I'd been more prepared to provide additional information, such as a flight number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call United Airlines

If you have time to do a bit of reading before you call United Airlines, we recommend you read over some of our problem-specific articles.

What Is the United Airlines Baggage Allowance?

Traveling can be a headache if you are not familiar with the baggage policy of the airline you are flying with. United Airlines has an online baggage calculator you can use to determine how much your checked baggage will be based on your starting point and destination. Make sure your bags meet the dimension requirements for both checked and carry-on luggage to make your travel as stress-free as possible.

What Is United Airlines Pet Policy?

When planning your trip with your cat or dog, knowing the in-cabin pet policy with United Airlines will help you avoid any stress that may arise. Make sure your carrier meets all the size requirements outlined in the pet policy, and don't forget to make your pet reservation in addition to adding your pet to your booking. Last, make sure you budget appropriately for all the fees associated with flying United Airlines with your cat or dog.

How Do I Book a Flight with United Airlines?

You can book a flight with United Airlines as long as they fly to and from your country. You should ensure you read United Airlines flight policy before booking a flight. You can book a flight on united Airlines online. If you have trouble booking online, you should consult United Airlines customer service and they will assist you.

Top United Airlines customer service problems

Click the link above to get answers to just about any United Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to United Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Seat assignment request: "I'm trying to figure out how to have us sit together and so I don't know if you can help me with this."
- From a call lasting 17m 33s , Jun 19, 2024 5:27 PM
Price inquiry for SFO to TLV flight: "Need some information about the flight from San Francisco to Tel Aviv."
- From a call lasting 2m 56s , Jun 16, 2024 6:03 PM
Language barrier with reservation: "We have a problem with our reservation, but we do not speak English perfectly."
- From a call lasting 5m 15s , Jun 16, 2024 12:24 PM
Flight cancellation: "I need to discuss my canceled flight with an agent."
- From a call lasting 57s , Jun 15, 2024 9:12 PM
Ticket inquiry: "I placed this ticket going to Zurich, but it's just a carry on."
- From a call lasting 8m 9s , Jun 15, 2024 4:41 PM
Check-in assistance needed: "I booked it for two people, but it's only showing me one pass for check-in."
- From a call lasting 21m 47s , Jun 15, 2024 10:58 AM
Seat upgrade inquiry: "I'd like to upgrade my seat on an upcoming flight."
- From a call lasting 2m 32s , Jun 14, 2024 11:40 PM
Confirmation of understanding: "Yes, okay, thank you."
- From a call lasting 19m 42s , Jun 14, 2024 8:15 PM
Flight booking changes: "I need to make changes to my flight booking."
- From a call lasting 6m 54s , Jun 14, 2024 4:08 PM
Seat change request: "I'd like to make a change to my seat assignment."
- From a call lasting 6m 16s , Jun 14, 2024 3:58 PM

More United Airlines Customer Service Contacts

There are of course other ways to contact United Airlines customer service besides the phone. Below we list the best ones, by medium.

United Airlines Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and United Airlines will reply our your email.

United Airlines Customer Service on X (formerly Twitter)

@united - Customer Service
United Airlines Twitter page. Composed mainly of sales promotion
United Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

United Airlines Customer Service on Facebook / Messenger

Some customer service teams, like that of United Airlines, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

United Airlines Customer Help Desk / Web Support

united.com - Post Travel Customer Service
Use this link to send a Post Travel Feedback
united.com - Refund Department
For help with Refunds
united.com - Customer Service
Company online customer service page.
united.com - Member Services
For help with MileagePlus Products & Services
united.com - Baggage/Luggage Problems
For help with Baggage Delay or Loss Report
united.com - Mileage Plus Reservations
For help with Reservations & Pre-travel Assistance
united.com - Receipt Copies
For help with Receipt Requests
As a last, sometimes only, resort- United Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is United Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Airlines agent. This phone number is United Airlines's best phone number because 218,658 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-864-8331 include Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, Special Request and other customer service issues. The United Airlines call center that you call into has employees from India, Philippines, Massachusetts, Ohio, North Carolina, Nevada, Illinois and is open 24 hours, 7 days according to customers. In total, United Airlines has 10 phone numbers. It's not always clear what is the best way to talk to United Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for United Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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